Reviews for Rewind Backups

Really great support and so far all my data has been backed up. No need to use so far but I've got piece of mind that if I ever do I'm in good hands.

Great app with great support. Requested to bundle up the plan since we have multiple stores, and they did not hesitate at all. Keep it up!

Great support. Very fast turnaround in handling my request. Brittney was very to work with and understood our needs. Thank you!

One of the worst backup app, Hard to navigate, to do everything you need to contact support, which is never available. They respond you in 2-3 days. Even to export your backup data you need to contact support, Highly disappointed.

Great App, a must have for any Shopify store owner wanting peace of mind over their data backup. Also, many thanks to Alyssa for helping me with my first ever support request in over two years of use, the guide provided helped me resolve my issue in no time at all. Excellent customer service.

We have had a great experience with this service. Brittney has been super helpful. Definitely recommend!

Brittney in support quickly got back to me when I emailed a question, provided the solution and I'm whole again! Easy peasy!

It's a lot of work to load all the items in our shop - having a reliable backup option was important for me to find.

I've been using Rewind Backups for my online store, and I'm really impressed. It automatically saves all my important stuff like products and designs, which is super reassuring. The best part is if I mess something up, I can easily put things back to how they were before. It's like a time machine for my store. Oh, and I have to give a shoutout to Shelby from their support team. She's awesome at explaining things so I understand what's going on. Highly recommend.

Today i have used the restore of date 13-AUG-2023 even 12-AUG-2023. This app not bringing my site back to normally, while my site was working perfectly fine till 14-AUG-2023. Is there any responsible person from your team to fix my issue. It is a serious issue

I was helped perfectly within 15 minutes by Alyssa Chaves Customer Care Advocate. This is how every customer service should be. Greeting Chaplin Shoes

Really nice support! Awesome attention to detail and overall a really positive experience. The way they simplify the knowledge curve for their end users is admirable. The tool pays itself, having the confidence that your store assets are protected allow you to focus on design and innovation like almost no other thing. Great tool.

Rewind is a great app. Fortunately there hasn't been an emergency yet where I needed it but it's good to know it's there. Brittney is very helpful, professional and kind.

AG Jeans

2023-07-19

United States

The Rewind team's customer service is truly outstanding, and their Protection Suite, comprising four cutting-edge apps, is a leading solution for Shopify back-ups, stageing, monitoring shop flows, and alerts. These apps have become vital components of our TechStack, providing unparalleled security and peace of mind. I wholeheartedly recommend Protection Suite to all shop owners seeking top-notch protection for their Shopify stores.

I'm very happy with the Rewind app and their customer service. They're responded fast to my query and were very helpful.

Good app for backups, "set it and forget it" functionality. Helpful team and easy dashboard to use!

Had a small problem choosing my subscription, got in touch with their Live Support and Noah J promptly solved it. Kind and fast support team! Britney was also very kind and helped us solve a problem we had with our previous store. All in all, great support team!

The Rewind app was relatively easy to set up and is constantly working in the background. The support is very fast and helpful. Thanks!

Great customer support and onboarding, hopefully I will never need to restore anything but in case there are different levels and events.

Great app! Does the job. Giving me peace of mind. Highly recommend this app for anyone looking to backup their Shopify site

With Rewind, we can feel safe that our store data is always being backed up. We back up our theme code with GitHub, but didn't have a way to back up our products, collections, etc. Rewind provides a hassle-free service that does exactly what we need!

The gold standard for backup apps for Shopify stores. Never have to worry about losing content. App automatically saves website. Service is quick and convenient.

Feeling much more at ease knowing our 2 stores are backed up at all times. Great support team. Thank you!

Rewind informed me that I was eligible for a smaller plan, something you don't see that often, great service!

Rewind is extremely easy to setup and use, they're support staff is incredibly quick to help when needed and go the extra mile to make sure that they have all of the necessary information from you to ensure proper business continuity.