Reviews for ReturnGO Returns & Exchanges

Moon Magic

2024-12-30

We recently partnered with ReturnGo after thorough research on return platforms, and we're extremely satisfied with the experience. The onboarding process was incredibly smooth, and we were fortunate to have Reyn, a dedicated specialist, assist us throughout. She was exceptionally helpful, guiding us through setting up our return policies, and remained responsive and supportive every step of the way. Their 24/7 chat support is a standout feature. It’s rare to find a platform that offers such continuous availability, and this support has made a significant difference in our experience. The platform has no hidden fees, offers competitive pricing, and maintains a professional attitude, which was a big factor in our decision to move forward with ReturnGo. The features they provide align perfectly with our needs, making it a strong choice for our return management. While we would love to see even more integration options in the future, as well as additional countries supported for shipping labels, we’ve had nothing but a 5-star experience so far. We highly recommend working with ReturnGo and look forward to continuing our partnership with them!

Amazing service, the most seamless app for managing my returns. The live chat is always available for help!

Was very helpful and got the job done for me fast!

We have been using the app for quite a while now and are satisfied. The relatively high costs are justified by an increased rate of exchanges instead of simple returns, which we would otherwise not have, so that sales are maintained, and by increased customer satisfaction. Another big plus is the always fast and competent support! A clear recommendation from us for anyone looking for a solution with the option of an exchange instead of just using a simple returns app.

Angelo is awesome! He helped me with my concern and never left me.

The team are very quick to respond,always helpful, polite. Ex=specially Nikki and Angelo

must have app

I spoke with Carla. She helped me solve my problem quickly and efficiently.

I highly recommend this app! The onboarding was very informative and the support team (especially Reyn) was extremely helpful with our inquiries. On the app itself, it's highly customizable based on our current return policies. Customizations in the UI/emails may be a little limited, but not an issue itself as we're able to change fonts and colors. Overall, this is a great returns app with a supportive team always ready to help. To the ReturnGO team, thank you so much for making our implementation a smooth experience!

Awesom, quick service! Very helpful and got my issue handled immediately!

The ReturnGo Staff have been extremely helpful in getting my account set up, answering any questions I have had and working through different scenarios based on our needs. Not to mention I am saving money using this app compared to the other one I was using before, which didn't have the integration with Amazon I needed. So overall, very happy.

Junessa is extremely helpful and knowledgeable about returnGo, i trust the app because she is always prompt and effective in her assistance

MPG Sport

2024-12-10

Great solution. Reliable and efficient. The support is fast. It's 100% recommend. We have API integration that works great.

Fantastic platform with a good support team behind it :)

Managing returns used to be one of the biggest challenges for us, but since integrating ReturnGO, the process has become seamless and hassle-free. Their platform is intuitive, customisable, and has allowed us to offer a smooth returns experience to our customers, which is key in retaining their trust and loyalty. What truly stands out is the exceptional support from the ReturnGO team. Whenever we’ve had questions or needed adjustments, their team has been responsive, knowledgeable, and a pleasure to work with. Thanks to ReturnGO, we’ve not only streamlined our operations but also turned what used to be a pain point into a strength. Highly recommended for any e-commerce brand looking to elevate their customer experience!

Great app to manage all your returns in one place. Customers have an easy returns portal to process their returns easily. You can manually approve the returns or automatically. This frees a lot of time for our customer service reps and also keeps our customers happy with hassle free return process. App integrates with all the shipping apps and they also offer their own solutions. It's much cheaper than all the other options out there and the staff are top notch. They help us quickly with any question we have and even implementing custom solutions that other apps don't remotely offer. Highly recommended!

The support team is always ready to help! They are very effective! Great service :)

After careful evaluation of all available return apps, we launched ReturnGO in 2022. After two years we can say it offers excellent value for money. In particular exchanges, return label options, return fee handling and automation options are excellent features. The continuous development and expansion of features of the app are also above standard. And the helpdesk is excellent. 100% recommendation.

This app works however when you exchange a product it discounts the new item to a zero amount which is incorrect and your accounting will take it as you sold a product for no money. I have raised this issue with return go and they said well thats how it works. If you running an accounting system for your sales, its a nightmare to fix and correct this issue. Thank you for providing detailed feedback on exchange handling and its impact on your accounting system. This is a known issue, and we offer various solutions to address it, recognizing that different merchants have unique preferences and requirements. We’ve tried reaching out via email but haven’t heard back yet. Please feel free to contact us so we can better understand your specific use case and collaborate on finding the best solution for your needs.

So far the app has worked relatively well but the most impressive thing about ReturnGo if definitely the level of customer service on the support side. Quick to reply and eager to help.

I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago... Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction. We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.

Bad App. It can not cancel the plan from the dashboard Thank you for your feedback. We’re sorry to hear about your experience. Our app can be easily uninstalled from the Shopify admin, and we also provide a detailed knowledge base article to guide you through the process. It seems you reached out to our chat support shortly after installing the app on a Sunday, and we regret that we couldn’t assist you in real-time. We apologize for any inconvenience this may have caused. We’ve been trying to reach you over the past 10 days to help resolve this issue, but haven’t heard back. Please feel free to get in touch so we can clarify and address any concerns you may have. We’re here to support you and improve your experience!

Excellent customer service and flexibility in the setup. Reyn has been amazing in assisting with the implementation.

Excellent customer service and always fast response form the support team.

I love working with Returns Go it has given me and my team so free hands to work on other things. Also the support team is always getting back to us in a timely manner, and handling our issues right away.