Reviews for Return Prime: Return → Revenue

I have researched all of the major returns apps and decided to go with Return Prime for our store. By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. There are some features I've requested that the Return Prime team responded they're currently working on building it out. Sounds like their development team has a great plan in place. The value we're going to get from this app is incredible! Their team is so quick to respond to all of my questions. Really wonderful customer service! Their automatic Return Process has saved out soo much of my time :)

Just 100% worth it. The timely and effective support. Efforts they've put deserves an appreciation especially Shubham from the team, thanks a lot:) Excellent experience so far<3

We had been looking for an alternative to our returns app for a while now. But we needed a connection to Shippo, which is now possible since yesterday. So I installed the app and what can I say great. Everything is customizable, all texts can be translated into the required language. A couple of things had to be adapted, so we turned to the support and this was really extremely helpful and has implemented everything within a few minutes perfect. Now everything is fine, and works as desired. We can rate this app and especially the suport with 5 stars.

CHHAPA

2021-07-09

India

Value for Money. Perfect to start with low return Quantities Amazing support. Helped us resolve carrier integration issue within hours.

Really helpful and fast, the tech support is impeccable, they resolve queries and issues in less than 5 mins .

Very easy to use and install. Customer service department are super supportive :) Hightly recommend

The app is a lifesaver for us. The best app out there to handle returns and exchanges in a seamless manner. Highly competent and helpful people available round the clock.

We are using Return Prime since some months now and we love the app, as all return handling is easy and straight forward. Great Support from the Appsdart Team. Fast and Professional. They are always open for suggestions and new challenges. We highly recommend this app. It will help you to manage exchanges and costumer returns easily in almost automatic flow. Enduser appreciate the clean and easy landing page for their requests. Finally they don‘t need to send emails and loose time. Integrations of Logistic and HTML Emails. Uploads of pictures and manual Shipment labels (if necessary) are rounding up the feature set of this app. We checked several or the competitors but most of them are much more expensive and really complicated or not having fast support responses. The integration to Shopify is perfect for exchange orders and refunds.

Adilqadri

2021-02-23

India

So Automatic Return Process Was so hard in Indian ecommerce, and return prime did a good job making this app, it saved out soo much time

The link created on the customers account did not work properly. After having contacted support I expected to wait until the next working day to get a reply. Within 5 minutes 'Wonder' reached out and helped me solve the problem. Really appreciate the swiftness and secureness of the assistance and even got helped with some formatting/language issues. 5/5

We liked the support. App team was supportive throughout, not sure why i have to write 100 characters but i just wrote what i felt :)

its a really good App, and even better is their Support. its pretty easy to use and made the whole process smooth.

Amazing app. Easy to use app. Resolved our major issues and our returns process is so smooth now . The support from the team is excellent.

Awesome app and very easy to use. Resolved all our major issues in the returns process and made our work smooth and flexible. The support from the team is excellent with quick resolutions.

We were puzzled with the entire manual process of returns, exchange and refunds. Returns Prime came as a saviour and helped us in the smooth functioning of the entire process. The flow of communication to customers and internal processing of the requests have been streamlined. Great customer support and assistance in helping resolve any queries. Thank you.

Really helpful and simple return product to use. Support team is really quick and supportive. All we need to do is

Updated Dec 2020: The developers have reached out to me to work on some fixes. Due to their response I am updating the stars to 4 for their customer service. Original Post: I downloaded the app. I'm not a fan of it making me register outside the Shopify environment. I also accept Exchanges for up to 2 years, but they have set an unknown limit on this. Next, when trying to edit the Exchange/Returns during initial setup it kept being stuck in a loop and there was no way to break it. App is currently not working as intended. There may be something off with the redirect after you initially set your choices. (1 Star)

Good App. Liked the quick support from team. Seamless process for customers and all logistic partners are also available so works good for me.