Reviews for ReConvert Post Purchase Upsell

Thank you so much Vladimir for helping me the whole morning to fix an issue with the app with instant replies. Much appreciated!

Assistenza top ! Saumya è stata molto gentile e disponibile

Very kind support, thanks Saumya!

Great customer service from Vladmir.

This app is fabulous. It allows you to quickly and easily increase the average cart in your shop. Thanks to Vladimir who helped me set up some functions correctly.

very helpful customer service!

Hi, hatte Alex als Chatpartner und war super zufrieden mit seinem support. Mir wurde sehr schnell geholfen. LG Birgit

Top klantenservice, dankjewel Vladimir voor je hulp! Heel goed en snel geholpen.

5 stars just for the customer service. Alex helped me with all my questions and even suggested a few improvements that could be made to my store. Overall, it's a great app. Easy to understand and navigate the settings for a first-time user. The Conversion Monster Funnel helped me set up my upselling and thank you page.

Support was amazing. Thank you Alex!

App works, soumya helped me <3

Great customer support, Eric help me for the whole setup, thank you so much.

The setup on this (for a newbie to this type of app) was very unfriendly. Luckily Ash was great and set it all up, as well as answering ALL of my MANY questions very patiently. I have to wait to test it tomorrow. I'm excited to see the upsells it helps me acquire! I'd give it 5 stars, but the setup is rough and no clear examples. But great customer service!

Good service

consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell. I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.

Great customer service from Vladmir!! He checked up on me proactively and helped me with some questions! Looking forward to the post purchase upsells!

Vladimir fixed my issue immediately; great customer service and app!

Good app fast customer service

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt. Review edit: I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable. I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure. Edit # 2 - Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works. I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case: I am a small business, recently started in February, haven't built up a lot of organic traffic yet. 1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want. 2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting. 3. When testing the app, the layout looked clean. 4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted. 5. I achieved 0 upsells as a result of this app. 6. 2-3 days after the 30 days was up, I was charged their $4.99 fee. App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers. In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience. If you are a store that has some decent traffic and sales, this app is worth a shot. Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

ZamZam Sg

2024-05-28

Singapore

setup was easy peasy lemon squeezy... also it helped that Alex was on hand to squeeze the lemons out of it! Thanks Alex!

Hey! Thank you for your 5* review and I'm pleased you are happy! I'm glad we were able to answer your questions. So proud of the team as always - was there someone in particular who assisted you? We'd love to know - care@reconvert.com Always here for you 🖤 Avraham | Customer Success

Excelente aplicacion para hacer ofertas irresistibles!!! Gracias a Alex porque ha sido de gran ayuda en todas nuestras dudas.

great customer service. they actually help a lot

It's a really great APP with excellent customer service! Super quick replies when I had questions or things I couldnt work out how to do.

Good app to reconvert clients on a second purchase. Anastasia and rest of customer care are great!