Reviews for Recharge Subscriptions

Recharge has been amazing. 10x our LTV. Support is really great. They take the time to walk me through every issue and relevant opportunity.

Jaden W helped me out so much! He solved a problem that we had been experiencing for months in only 30 minutes! Kudos to you Jaden W!

Amazing support, thank you so much!

Very efficient getting my issue sorted! Thank you!

Irving went above and beyond. Excellent customer service.

Top notch customer service!! Thanks so much for the kind words. We are proud to provide top-notch support to our merchants. Ty Bailey | VP of Services

The Recharge customer service is great! There are so many nuances to running a subscription service and they always help quickly and properly identify the issues and resolve them. This is fantastic feedback. We know running a subscription service can be complex, and I am glad our team has consistently provided the help you need. Ty Bailey | VP of Services

John on chat support helped me quickly and efficiently. I started up subscriptions on my own and made some mistakes. John helped get them fixed asap! Recharge makes it simple and easy :) Appreciate you taking the time to share this. I am glad John was able to get everything fixed quickly and make the process smooth. Ty Bailey | VP of Services

Great support, quick and easy resolution! Thank you for the review. Quick and easy resolutions are what we aim for, and I am glad we delivered. Ty Bailey | VP of Services

Matt was SO helpful! Give him a raise! Appreciate the kind words about Matt. He will be thrilled to hear this. Ty Bailey | VP of Services

10.1.25 Updated review. Recharge has reached out to us and is attempting to rectify the matter. We will update again once our concerns are resolved. Thank you. Unfortunately, the unexpected fees of $100 per month were not disclosed initially and were automatically charged after the first few months. We would have stayed with the app if they had support and answered our messages when the app was not working. However, there is no live support, no chat and no phone access to speak with someone. They also had a glitch where customers were not charged shipping despite our shipping rates defined. We are happy that the customer is happy but unfortunately, this is not sustainable for a small business like ours to always provide free shipping. I am sorry to hear this has been your experience. I understand how frustrating that must feel, especially as a new business. We would like the chance to review what happened and make it right. Our team will reach out to learn more and help resolve your concerns. Ty Bailey | VP of Services

Yajaira didn't stop until a solution was found. I was being bounced back and forth between Shopify and Recharge - until I got connected with Yajaira. In less than 24 hours, the problem was identified and I was provided a solution that worked. Thanks! Thank you for sharing this. I am so glad Yajaira was able to find a solution quickly and take ownership of the issue. We appreciate your patience and recognition. Ty Bailey | VP of Services

I have been very fortunate to have worked with Hoa, Vincent and Matthew! I felt very well informed, they are quick to answer questions and have a great understanding of what they are doing :) Appreciate this kind feedback. I am happy to hear Hoa, Vincent, and Matthew kept things clear and responsive throughout your experience. Ty Bailey | VP of Services

Look no further! Recharge is #1 We love hearing this. Thanks for the confidence and the strong endorsement. Ty Bailey | VP of Services

Juan was a great help. He really provided a step by step on how to resolve my issue and made what seemed like a complicated process, a very simple process Thanks for calling out Juan’s work. It is great to hear he made what seemed complicated into something simple and easy to resolve. Ty Bailey | VP of Services

Nikola has been very helpful and very detailed with his explanation regarding my concern. Thanks for highlighting Nikola’s help. We are glad he was able to provide such clear and detailed support. Ty Bailey | VP of Services

Hoa Vuong was very helpful for my brand Respire :) Thanks for sharing this. We are glad Hoa was able to help and that your experience with Recharge has been positive. Ty Bailey | VP of Services

Hoa was very helpful Thanks for recognizing Hoa’s support. We appreciate your feedback and are glad the experience was a good one. Ty Bailey | VP of Services

ReCharge is really awesome to use, and their customer support is very friendly! Thank you for the review. We are thrilled you find Recharge easy to use and that our team has been friendly and helpful. Ty Bailey | VP of Services

Hoa Vuong has been quite helpful in getting Recharge implemented and running. We appreciate the stable platform for our customers. Thank you for your note. I am happy to hear Hoa helped with your implementation and that Recharge has provided stability for your customers. Ty Bailey | VP of Services

I've had the pleasure of working with Hoa Vuong as my Implementation Manager during the onboarding process and couldn't recommend him more. He's been extremely helpful to my team by demonstrating his expertise answering our technical questions and his attention working through this entire process to get us where we need to go. Very grateful to be working with him. This is such a wonderful review. I am thrilled Hoa could guide your team through onboarding and that his expertise made the process smoother. Ty Bailey | VP of Services

Yajaira was super helpful and knowledgeable about Recharge processes. Her assistance today was super invaluable. Great agent!!! Appreciate the thoughtful feedback. Yajaira truly cares about helping merchants succeed, and I am happy she was able to provide such valuable support. Ty Bailey | VP of Services

Great customer service!! Thank you for the kind words. We are glad our customer service team made a great impression. Ty Bailey | VP of Services

We are grateful for your five star review. Ty Bailey | VP of Services