Apps

Reviews for Reamaze Live Chat Helpdesk CRM

2018-04-15

United States

ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc. Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze. We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message. Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.

2018-02-12

United States

Great way to manage customer relations and knowledge base services. Any problem I have ever had with configuration their customer support is always willing to help and are super fast in responding.

Shortwholesale

2018-02-05

United Kingdom

This app has been great for our team. All emails and customer communications pulled together into the one place. Also like their Article section... if the Reamaze guys are reading this, it would be good if internal articles could have comments :) We tried several app's and this is by far the best. Customer service from the Reamaze team has been AMAZING - thanks guys!

Morse Toad

2018-02-02

United Kingdom

Took all emails out of my mail and into one place. It also combines with Facebook messenger. Now my team can deal with customer service as well which is great. I also use the FAQ add on. Still not sure I’ve worked out it’s full potential.

Divnitycollections

2018-02-01

Australia

Great app, saves me alot of time.

2018-01-18

Canada

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses. The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something. The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that. Still worth 5 stars. Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update. You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.

2018-01-02

United States

This is the only app that properly manages multiple brands. Not only that but it manages each brands social, has a help desk, and live chat independently but also in one master inbox if you like. As far as I'm concerned there isn't a better option out there right now and you should start using it as soon as possible.

Amaze Deals Canada

2017-11-23

Canada

Great app. Game changer. Makes support from all channels ridiculously easy. A+++++++

Inspiredcasescom

2017-11-16

United States

Great app , Great Support game changer thank you

2017-10-23

Canada

Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB. Overall just amazing.

Hybridracing

2017-10-10

United States

The app is great! Lots of features and the support team is super helpful!

Diamond Pride

2017-10-06

Germany

great app! we use their knowledgebase feature as well. great support as well. no brainer!

Renee Rouleau Quiz

2017-09-27

United States

Reamaze is fantastic. The app is very powerful and easy to implement. Their customer service team is really responsive, and have even added features based on our suggestions. Highly recommend!

Sports Watch Shop

2017-09-22

United States

I cannot say enough not only for the Reamaze service, but their customer service. They always help me until I get everything resolved. Do not hesitate to use Reamaze....seriously! Kenneth Holland

Catchtopia

2017-09-14

United States

If I could give this app 100 stars I wouldn't hesitate. From features to their support this app has been the most amazing app experience I have ever used in my store and I have used a lot of apps in my days. Wow! Seriously words can't explain how happy and easy this app has made our life in the company. Combining all CS in one place and being able to manage it all, support right there to help you straight away with no delays, taking on board suggestions and implementing it LESS THEN A WEEK! Thank you so much to all the team at Remaze for such an awesome app! Keep up the good work and looking forward to seeing this app climb to the number 1 spot in Shopify app store no doubt!

Zasttra Com

2017-08-03

South Africa

The best support app we have used. Very easy to setup and packed with features. Highly recommended.

Beach Diva

2017-08-03

United States

Awesome app and very easy to use.

Tredyu

2017-05-31

Hong Kong SAR

Prompt response and speedy solutions! Thank you so much for assisting us to our small problem. Kudos to your team!

2017-04-06

United States

Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.

2017-04-06

United States

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

Randysalars

2017-02-28

United States

Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!

Gearbuyz

2017-01-15

United States

Was a good app but i decided to go with something else.

Bedface Ca

2016-09-29

Canada

Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns. The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.

Locobeauty

2016-06-29

United States

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

Desert Naturals

2016-05-27

United States

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.