Reviews for QUICKBOOKS SYNC by BOLD

I received outstanding support with some export issues I was having. Nick was able to fix the problem quickly and now my Shopify sales are exporting to Quickbooks flawlessly. Thanks again Nick!!

juleslosangeles

2018-12-19

United States

I purchased this app to sync my Shopify account with my Quickbooks Online account so that I can track inventory and sales, etc. I had a tricky time understanding the setup (importing skus into QBs) and had a lot of questions. It was challenging at first to get the assistance I wanted (I like to actually talk with someone when dealing with a new app rather than email back n forth for days/weeks) but eventually I spoke with Nick who kindly and patiently answered all my questions. I'm hopeful that it works as it should.

Daily Charme

2018-12-18

United States

It used to be free to export Shopify orders to Quickbooks online. Then they came out with this app by BOLD, and it's now an extra fee to use an existing service we already pay for. The worst part is the export is always filled with errors that we have to manually check and fix. Additionally, we were able to export a whole month of transactions but when BOLD took over, we were told by BOLD support that the app can only handle about 3 days worth of transactions per export. Using this paid app feels like a downgrade from the already glitchy, but free app previously.

Nantucket Kids

2018-12-12

United States

HORRIBLE! I thought only the government double taxed us. We pay for shopify and QBO and now we have to pay for what should be part of the QBO service?! EXTORTION! Quickbooks online you should be ashamed.

This is the most gliche online accounting software on the planet! Pull your head out and fix the million issues this has. Worst accounting software ever. By far It seems that anything BOLD does is absolute garbage, all their other apps are junk as well. I'm embarrassed on their behalf!

Very, very unhappy with this app and the support I've received. We're in the early-ish days of our store, and we've been busy since basically day 1, and getting a tight handle on our books has become increasingly important, so I see this app and figure 'cool, Bold has a good reputation, and we've already got Quickbooks, so this is great'. I look at how many orders we've got, upgrade to the paid plan, and start to go through setup, but after assigning all my accounts, and running my first export, I notice I've got almost 200 failed transactions. I keep an eye on the daily export for the first week or so, and every day, I'm getting a handful more transactions that fail, so obviously I hit up Bold to see what the issue is. They respond and say any transaction that has multiple tax codes will confuse their app and the export will fail, so for example, if you've got a city tax and a state tax on an order, good luck, because you're gonna be entering it by hand. In my case, that's more than 200 orders I'd have to add manually, with more every day. Obviously, that's not even remotely a workable situation. Now, it's probably worth mentioning that in the product description, it talks about how flawlessly it works with different tax agencies and rates: 'We’ll automatically set up new tax agencies and their associated tax rate based on your imported orders.' but the reality is, the app can't handle more than 1 without breaking, they've made a mess of my books, left hundreds of orders that I'm apparently supposed to do manually, and the answer I got from support was essentially ¯\_(ツ)_/¯. I'd give less than one star if I could.

The app can be tricky to setup, but once it is done, and done correctly, this is way easier than manually entering, which leads me to why I only gave 4 stars. We have a USD and CAD store. Unfortunately this app will not work if you have a USD store, and using Quickbooks Canada version. You are unable to select a CAD income account in the app, and in Quickbooks, you cannot create a USD income account in your chart of accounts. Seems this should be a easy fix on Bolds part, since in Quickbooks you can still create USD sales receipts using a CAD income account and it converts it.

This has been one of the easiest to set-up and most perfectly operating apps I've ever used. The Shopify deposits are held in the holding account until they are matched in my banking and all fees are accounted for. Barring a complicated, unique use application I don't know how you could ask for more.

Cortex Toys

2018-11-10

United States

WARNING: The app only exports orders into the Sales receipt account into Quickbooks even if the order has not been paid. This is a nightmare! Do not sync with this app unless all of the orders you have in Shopify are fully paid!!!

Store is in USD. Our quickbooks is in CAD. This integration doesn't work (we checked with quickbooks) because of the multicurrency. The problem is because they don't have a trial period, we've already paid $19.99 only to find out it can't be used. We've only had it for 1 day. Trying to get a refund now.

Let me get this straight... first we pay monthly for the Shopify account and we pay monthly for the Quickbooks account. NOW we also have to pay monthly to connect them?! No thank you. This is thievery.

Sneaky way of doing business. Even after we pay other fees. You have lost my faith in your company and will not be continuing to use your APP. DO NOT USE THIS APP, they will probably start adding more fees to it once they lock you in.

Bijoux Medusa

2018-10-29

Canada

Use to be a great apps now they charge it and even worst many order dont sync and you have to manually enter it into quickbook. Got the basic plan at 200 order per month. And I'm only at 152 and Bold charge me extra fees for every Extra fees. Really dissapointing, hope I find a better solution to Sync with Quickbook

Very Solid. It's QuickBooks the gold standard for accounting products. It's what you'd expect from them.

used to be a grill great App. Now they charge for an app that is not even compatible on my Mac...... So upset, Wish it Never changed. its 100% the App not the Quickbooks. Program has not automatically downloaded since March.

I love that this takes my data from my site and dumps it directly into my QuickBooks online account! One less step for me!

This app isn't great. Not sure if Quickbooks or this app, but things don't sync well. And product inventory syncing is one way only - from Quickbooks to Shopify - I want it the other way round and you can't. Such as shame as I want to use the product inventory elements of Quickbooks, but this makes it impossible.

This is a great app and I appreciate Paul A. for calling and helping me with a technical issue that my shop encountered. I'm grateful that there is a simple connector between Shopify and QBO that's affordable for growing businesses. Thanks Bold.

Workless support system! Not to mention have you have to pay for the app and pay for Quickbooks too.

This app works really great! Recommended

This is the second apps I installed from BOLD, and it was a disappointed all over again. The support is so damn slow until now the export from Shopify to Quickbooks was failed all the time. Lack of support team that replying to me without reading my previous comment very unpleasant. They're like to drag the case into a long period and till now, it never settled. Not recommended apps & company, period.

This app is not reliable. There are quite often errors in the automatic Shopify data import functionality and you have to keep an eye on the app. If an automatic import fails, it's not said that the manual one will work despite trying dozens of times. Sometimes it does after several tries. A really good app when it works, but I'll have to look for alternatives because of lack of reliability.

Alexa was AWESOME! We had a problem with the app not exporting our refunds and coming up with an error message via email. Contacted Shopify and got directed to Alexa who made sure that their tech support fixed the software bug (all in under 24 hours!). All we had to do was run the export again and the refunds showed up in our QuickBooks. Super pleased with how well this app is working for us by making it so much easier for our accountant to understand the transactions coming in from our website sales. And, the support we receive is beyond what we expected when we switched our website platform to Shopify and synced it with QuickBooks. Thank you - this is the way it should be . . . problem-solution-quickly!

Customer support from Parminder was excellent.

This app does not sync refund transactions, so if you have a customer that buys a product, the sales gets recorded as a sales receipt correctly, but they cancel their order and you refund, that information does not get transmitted to quickbooks. The app claims they do this, but they don't. We realized this after thousands of transactions had gone through, and now we've had to spend hundreds of dollars with an accountant to estimate a solution that works. I highly recommend not getting this app and recording your payouts as sales instead