Reviews for QUICKBOOKS SYNC by BOLD

Jericho helped me out with an issue I was having. He was awesome. Very quick and helpful. I recommend this app to everyone

Sync did not work straight away, however, a lot of patience and help from Jericho (Bold customer service) and it works perfectly now. Actually, the mapping was done automatically and its quite easy to setup if you follow the rules.

Ice 'N' Fire

2019-11-08

Canada

We have been using this ap since day one. Over this past year we keep getting more and more errors. This ap use to be free but since having to pay for it it has been getting WORSE!! Come on. Whats the deal??

Easy to use. When I had an issue, I did support chat and it was very efficient. Rony was great and suped up our app, fixed the issue, and pre-emptively took care of errors I wasn't even asking about. Thank you Rony! Kaiser was great as well!

Pool Store Canada

2019-10-29

Canada

Issue after issue with syncing to QBO, If i can't get this resolved this week i will choose another app... Seriously Bold, you are charging me for this App but you never want to help!

Thanks Jericho and Rony for you help today. You were able to get my questions answered quickly and efficiently. I really appreciated you checking into how things work in QBO so I could get the most out of your app. Your customer service makes me glad I chose your app.

Jericho has been so helpful. Without his help, we would be lost. We felt Jericho was as invested in our success as we were, which felt great. Bravo Jericho!

I'm using the app to export my orders from Shopify to QuickBooks, and I definitely recommend it! It is super easy to install and use, and it saves me a ton of time. The support (which is critical for me) is fantastic and quick, and they also notify you if there is an error in the export - I just wish the error message would have come in a separate email with a distinguished title like "error" or something like that.

Jericho was great in helping us get setup with QuickBooks Bold. The system is very easy to use and customer support is very responsive!

I had an issue with our orders importing and within a day Rony had it all sorted. The customer service was next level and I would highly, highly recommend the Quickbooks app to anyone. It makes everything so much easier!

Quickbooks Sync by Bold is super easy to use and the support from the Bold team (Jericho especially) was stellar! Highly recommend.

Had an issue with QB connection and the Bold people quickly figured out the problem. Jericho walked me through the steps to fix it and everything works perfectly now. Thank you!

Update: Just got some more outstanding service from Bold through Alexa! She was super quick to respond to my emails, understood the points I was making, and helped answer my concerns. Thanks for the support Alexa! --- First Post --- Just used their support chat and received outstanding support from Samuel(he's a ninja) and Brysen. They received my issue, communicated with developers, got something re-mapped in the background, and were able to fix my issue. Super impressed, that I didn't just receive generic scripted replies with no help. The app itself is great for exporting your sales receipts each day. Just be sure to map your accounts correctly.

Jericho was great. He worked with me over a couple of days trying to sort out the problem I was having trying to get sales exported from Shopify to QB online, one incorrectly entered sales receipt kept causing an error and cancelling the export. He was totally patient with me and finally came up with a quick fix and I am now back up to date. Caroline

Their customer service is great. Especially in the chat feature located on their website. Rony and Chintan were extremely helpful.

Great app and excellent service! The team is always available and will go above and beyond to make sure you are helped. Extremely satisfied.

I will put 4 stars instead of 5 as my initial query was not even taken into consideration by a member of their staff. However after having insisted, Samuel L was so kind to call me within 24 hours and did everything to sort my problem out very shortly. Thank you again Samuel. The app is great otherwise!

I am very unimpressed with BOLD. Their customer service is lacking and they don't seem to understand their product. When I emailed for support I received numerous responses from numerous reps, they seem extremely unorganized. In the end, my issue wasn't resolved. This app is apparently unable to do exactly what it is meant for (exporting data), we are looking for alternative apps than shopify because of BOLD. Wouldn't recommend.

NeriticDiving

2019-07-10

United States

Ankur and Jericho were able to solve a problem that I’ve been having for months now. It’s taken me hours with other quickbooks reps. They crushed it in 30 minutes.

I had a problem with this app exporting Invoices and Rajni and Jordan were very patient with me to help me resolve the issue.

App stopped syncing and created an issue but was immediaitly resolved by customer service. Thanks guys!

The auto sync and manual mapping are HUGE improvements over old QB/Shopify sync apps. When things didn’t work for me Jericho from customer service walked me through a brief troubleshooting process. Cheers to BOLD for developing such a top notch functional free app.

I'm using this app across two separate shops, and so far it is working well. The customer service is excellent. I have two pain points left: 1. Synching a single QB account with two Shopify stores 2. Matching SKUs for 'bundle' type products Still, for a small business like mine, this app is great, as it helps me to automate the process from order in Shopify to a printed sales receipt through QB and Google. Thanks for your help. You have been wonderful!

It would be great to easily connect to shopify, but it's annoying that you have to pay extra just to connect when I've already paid for the actual software.

I'm still using the free version, as our store is still very small. However, for the orders we do receive, it works out great keeping QuickBooks in sync. I manually added a SKU to my products in Shopify, that have a matching SKU on my inventory in QuickBooks, and my orders and inventory tracking all stay perfectly aligned.