Reviews for QuickBooks Online Global

One of the most frustrating software experiences I have had in 9 years of business! There is no step-by-step installation instruction--you have to search fro everything or sit on the chat all day to try to understand it. NOT a seamless integration with Shopify and/or Quickbooks. A total waste of an entire afternoon is all using this app amounted to for me. The customer service guy was really nice, but the program is just not user-friendly if you aren't actually an accountant.

Good customer service! Karol answered me quickly and was very informative and patient. Happy with the app so far!

Karol with chat support was awesome in helping me fix my errors. She made my mistake and correction a lot easier and was very attentive and fast. Great support!

The technical service is agile and very efficient. Then they work on the solution of the problems. Troy and Rafael are two very nice and very capable boys. We are very satisfied with Onesaas

Online support from Francois has been amazing - instant response, and able to fix all my sync issues!

We are still in the beginning stages of syncing our Shopify accounts to our QBO account. We have worked with several OneSaas representatives and they have all been very helpful & patient with us in this process. Their response time is great when you have an issue or question. Thanks for the excellent customer service.

So far this is the best QBO/Shopify integration i have found. 5 stars for service (Hazel is great!) 5 stars for level of customization too!

I really appreciated the follow up and follow through and help I received from Hazel in clearing up the syncing errors that occurred between Shopify and Quickbooks Online. She was thorough and complete and responsive.

Not only is this a great app when integrating QBO, the support I received from Troy was outstanding. He helped me with all aspects and was able to fix the little glitches that come with integrating. Beyond helpful, patient and nice. I had another issue today, and Hazel and Marck were of great help today as well.

Bangles And Bags

2019-07-29

United States

I just started with this app. Hazel in customer support was a HUGE Help. It takes a little while to figure out what accounts go where; But so far it seems to be working great. I would suggest having an accountant set everything up for you but if you can't, at least support is willing to do all they can to help you.

I needed help to move to the new Onesaas platform and re-link all my apps, I was assisted by Marck who was very helpful, he did it all for me, explained things as we went along, highlighted things to look out which will need addressing in the not to distant future and answered all my questions with ease. No doubt the other people at Onesaas will be just as helpful but ask for Marck.

Great service. Thanks to Marck who resolved my setup query promptly to get everything moving smoothly.

6th Sense Fishing

2019-07-23

United States

Hazel was very helpful in providing all the information to get our connections up and running successfully. This app is perfect for syncing orders between multiple Shopify stores and QB Online.

Marck was a star on support chat after our account disconnected. He got us up and running in a few minutes then stayed online to make sure the sync worked and our Shopify orders transferred to QBO. After that he migrated us seamlessly to the latest version of their app.

I have been using the Legacy app for over a year now, with very little problems. Setting it up was easy, and I had it syncing my data once per day. The New system came along and I received a few messages to update, but I was concerned that remapping everything from one to the other was going to cause issues. Hazel, as usual, answered my chat and walked me through it, catching all the errors I had made, and keeping the chat going until it was done. Great support, works really well, and in my case, the fact that it now syncs every hour is very helpful for inventory control.

While the app wasn't quite right for our company's needs, the support we received while testing was exemplary. Hazel, Marck and Vincent were terrific!

I use this app to help me connect my Shopify site with QuickBooks Online. I would like more ability to make more specific options on the website, as it's rather basic, but it does work. Mostly I wanted to compliment the excellent customer service I was given by Troy (troy@onesaas.com). He was patient, kind, and stucjk with me until my problem was solved.

Tried another app to connect with QuickBooks Online and it wouldn't work. This one worked within a few minutes. Had to contact support for one small thing and Hazel gave me an answer very quickly!

A1 for Customer service. Got an answer after 2 minutes only. Connect well between shopify and Quickbooks. When there's trouble, it's easy to notice and do the necessary adjustments.

The set up process was nice and simple with live chat assistance and useful guides. The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it. I totally understand that bugs can happen. What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for. The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).

Artware Editions

2019-06-14

United States

Whenever I need assistance with anything, the customer service at OneSaas is very responsive and quick to fix it. In fact, Hazel just helped with an issue today that saved me tons of time. Very happy about that!

Great app and amazing support! We have 3 e-commerce stores that sync through OneSaas to QBO which makes the running of our business so much more streamlined and easier. Troy was really helpful in setting up our stores and I would highly recommend! Cheers, Tommy Raw Blend

App works well for Shopify to QBO. Had a hiccup in syncing, and asked OneSAAS for support by email. Hazel got back to me quickly with a fix. Would rate app 5 star -- but have to take 1 star off for the fact the sync stopped working for no reason, and required an intervention to fix.

EDIT 5/27/19: The refunds issue has been fixed. However, there is still a bit of manual entry as the software is unable to determine if an item was restocked in Shopify, so it defaults to 1) restocking the item if all money was refunded or 2) only returning the money (and not the product) if only a portion was refunded. Still a great interface, but a bit cumbersome if you offer a "money back guarantee" or any instance where the product would be kept when funds are refunded. Still can't say enough about the level of service and follow-through from the team: Hazel, Troy, Vincent, and Marck - they are all amazing!! --- EDIT 4/23/19: While I still think this is a great app, they still have not been able to fix a bug that prevents refunds from posting to QBO. This has prevented 186 transactions and required me to hand key each and every one. I/They have been aware of the issue for 2 months and there is no timeline as to when this will be resolved. I will update this review when it's been fixed. ---- Best app on the market - hands down! I tested several for my clients and landed on OneSaas for their seamless automation and easy but robust setup. As an accountant I love all the options they provide (chart of accounts mapping, seamlessly adding new inventory items into QBO, inventory update sync, etc.) as it makes my life a whole lot easier. The best part; however, is the AMAZING customer support team. I've had a few bumps along the road and they have been there to quickly and efficiently handle every situation I've thrown at them. I think I've spoken with almost the entire support staff, but mostly I've chatted with Troy and Hazel. They are very friendly, knowledgeable, and often go out of their way to ensure everything is handled quickly. Stop considering and just do it. You won't be sorry.

App does just what I need it too - all my sales chanels are synced :) Really helpful customer support. That's always good. Thanks Hazel!