Reviews for Propel Replay & Session Record

Very useful app

Very good service!

Great app to keep an eye on how customers are using the website. And the support team is extremely responsive. I couldn’t recommend enough.

Great app and great customer service! Definitely recommend

Accurate session recordings!

I've recently started using Propel Replay & Session Record for monitoring my website traffic, and it's been incredibly insightful. This tool lets me see exactly how visitors navigate my site—what they click, how long they stay on each page, and where they seem to hesitate or drop off. It's super user-friendly, making it easy to set up and start tracking right away. The playback feature is a standout, as it shows visitor interactions in real time, giving me a clear view of user behavior. This has been crucial for optimizing my website layout and improving user experience based on actual visitor actions. Also, whenever I've needed a bit of extra help, the customer support has been responsive and helpful. Overall, Propel Replay & Session Record has made a significant impact on how I understand and improve my website, making it a vital tool for anyone serious about maximizing their site's effectiveness.

Flora & Curl

2024-04-25

United Kingdom

Hello friends at Flora & Curl, We're glad to hear our app is helping your business! Thanks for the review, Rosemary! Enjoy the app and more power to your business! 🚀 - Leo @ Propel Commerce

Fantastic customer service, very fast response time, sorted my problem within 15 minutes. Friendly staff and very helpful app.

Does exactly what it says it does. No complaints.

App is good. Thanks Leo for giving me 1,000 extra sessions. Recommended app.

This tool has been very helpful to see what pages people are landing on and what their actions are. It has helped me to problem solve a few issues. Also, their support staff was super helpful when I had a question.

I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.

Customer service was very spectacular!

Great app for viewing your website's replays Very easy to install and good pricing I should say!

This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again

It does exactly what it says but, as an added bonus is the source of the visit. That is worth it right there to understand where the traffic is coming from.

Hasta ahora ha sido una app clave para entender el comportamiento de los usuarios y hacer mejoras con esa data, el soporte también muy bien

Luminaire

2024-03-07

Poland

It's fun watching how you store is interacted with, and putting yourself in there shoes trying to understand there choices.

Very good app, you can really find out the issues on your page performance.

I really like this app, I found bugs thanks to it!

Sooo useful to see what issues customers might go through, one of the best apps you'll get on Shopify for your store.

Amazing app. Super helpful and informative. Great support team as well.

Extremely happy with this APP. It's helped significantly fixing my product page, which has helped with conversion.

This app is so helpful, easy to use, affordable, and has good customer service. Highly recommended!

Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame