Reviews for Privy ‑ Pop Ups, Email, & SMS

Great customer support. =)

Jose M is a great human. helped me out a lot and fixed my problems.

We've been with Privy now for about a month, and we couldn't be happier. The reason we came over from another platform is that the previous one didn't offer phone support, which is vital for us. Henry has been meeting with me weekly via Zoom to show me around the app, such as how to set up automations and flows, and his expertise and patience with all my questions is so much appreciated. I would recommend Privy to any company wishing to up their email marketing game. They're absolutely top notch in my book.

Fick jättebra hjälp av Jose M. Underbart med en tillgänglig, trevlig, hjälpsam och kunnig support!

It will charge you for "usage fees" and it won't be very easy to figure out what they are. We used a very basic setup and forgot about it only to realize we were being charged $45+ USD a month for literally an email signup. If you're just getting started, use the free shopify email app and save yourself the headaches.

Exceptional service! Abby and David from Technical Support were outstanding. My experience with them has set a new benchmark for how I believe our own business should handle customer service. Kudos to Privy management for making such excellent hires!

Changed over from Omnisend, email marketing is 50% app, 50% the person you work with. With that said, Henry has been great the past two months in our transition. We're not 100% fully on boarded yet. Privy is missing some features, that is in the pipeline, will be looking forward to utilizing those features when it releases end of July! More to come

Jose has responded and helped us so quickly for our needs. Thank you always!

I recently started using Privy. Setup was quick and easy to integrate with our Shopify store. I had a few questions and Jose was quick to reply to anything I needed to ask. Would recommend.

Privy is an amazing marketing tool. The platform is easy to navigate and get real time information and results. Our Customer Success Manager Henry Hakim is so knowledgeable. He is a great asset to the Privy team.

We were looking to build up our business on Shopify. They gave the assignment to build to me, and I am a complete novice. I turned to Privy. Throughout our journey, I have always noticed and been intrigued by the tips Privy would send to us on how to build business. So, when I was given the task, I turned to Privy. I attended a webinar and made a call to renew our plan. I was assigned a success manager named Henry. He has proven to be a breath of fresh air. He is informative, knowledgeable, patient, clever, and takes action and makes you take action. I love the support and will always stay with Privy.

Jose M was great. Very helpful

Henry is our rep and he is awesome! We have had trouble with our website having a bot invasion which interfered with our email campaigns. Henry spent many hours helping us to fix our website to minimize unwanted visitors and subscribers. After months of working with our site I think we finally have it under control. The video chat support was really crucial to making Privy work for us.

Privy is essential to my business. It offers a range of excellent tools which are intuitive to use. There is great customer service and I always recommend it to other small businesses.

I’m totally not tech savvy and needed a little help so I reached out to support and JOSE hooked me up! He explained how it works and he even went the extra step and did it for me! He explained it so easily that I know I can do it on my own if I want to change anything up but IM GOOD! Customer service is extremely important and they nailed it with having Jose on the team!!!

Customer support was super helpful and available right away. Just getting started but so far so good!

Privy has been a great tool for our business but even more so is Henry Hakim our account manager. His knowledge, experise, and friendly personality was incredible. He was happy to assist, share key learnings and guide us into expanding our reach while protecting our domain! If you are new to Privy ask to work with Henry! He is the best!!!

As always, Privy makes it easy to work with them! I've always found it easy to use and grow our email list. I needed help with a specific thing today and Jose was knowledgeable and I got it sorted in a few moments.

David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly. I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!

Jose M helped me integrate my old store to my new one. Privy is the best.

Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!

We have been using Privy for some years now - both for pop-ups and emails. I have always found it easy to use and it allows us to grow our email list. Great help from Jose today with few ideas I needed help on.

Have really enjoyed the app. The support team has been super helpful. I just spent about 35 minutes with Jose helping me through some of the issues I was having. Still early days in my use but highly recommend.

I talked to Jose M. today. He solved me problem and I'm happy. :)