Reviews for Preorder, Back In Stock ‑ Stoq

Application au top, super service client Merci beaucoup d'avoir pris le temps de laisser un avis. J'ai eu le plaisir de vous aider à configurer la fonction de retour en stock. N'hésitez pas à nous contacter pour quoi que ce soit, nous sommes toujours là pour vous aider :) -Anaam / Merchant Success Lead

Sneha was great and fast with her help Thank you so much for your kind words! I'm glad I could help setup the 'Notify me' button on your product page. You've a really great collection of pillow cases. I wish you the best for your store. We're always here for you! :D - Sneha / Merchant Success Team

Great customer service! Sneha is always really responsive and quick to resolve any issues I run into. Thank you for your wonderful review! I'm glad I could help setup the preorder button on your product as well as collection pages. I wish you the best for the holiday season. We're always here for you! <3 - Sneha / Merchant Success Team

I had a great experience with Stoq! The customer service was fantastic and quick. They were very polite and fixed my issue within minutes. I highly recommend them! Thank you for your review! I'm glad we could setup the preorder button on your product page and align it well. We wish you the best on your journey with Stoq. We're always here for you if you need anything else at all. :) - Sneha / Merchant Success Team

Awesome app that does exactly what you need it to and great support team. I was having an issue and they worked with me to fix it with great patience and professionalism. Thank you for making this app. Keep up the great work! Thank you so much for the awesome review! :) I'm very happy to learn that you're finding things to liking. It was a pleasure for me to help you set up preorders according to your needs and store. We love tailoring our solution for our merchants whenever we can. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

We use the app at the moment, but it is unsure if we stay at the app. 1. The language settings are only included in a upgrade, that makes the app too expensive for small shops, like us. 2. The sender of the info mail (Product is on stock again) is a Mail adresse of Stoq company, no the one of you shop, even with Stoq logo. We only need this function, therefore the app is too expensive if you need not all functions. Furthermore we have just 10 Mails per month, that would mean, that one mail is 1USD. Too many limitations at the free version. Hey there! Thanks for writing a review. I greatly appreciate it. I completely understand that it's important to have more features available for free and we do our best to provide a generous free plan to merchants every year. However, there are costs associated with some products and features that we need to account for, so that's why some features are paid. I do also want to clarify some of the comments in your review - 1. The default email address is from STOQ, but you can change this anytime from the app's dashboard on any paid plan. 2. The basic $10/mo paid plan gives you access to almost all paid features. You won't need to upgrade for a very long time. 3. All plans include preorders and back-in-stock alerts—two apps for the price of one! 4. And finally, the $10/month plan gives you 1,000 alerts and 100 preorders. That means the effective cost of a back-in-stock alert is less than $0.01 per alert. :) As the founder, my goal is to help every merchant - no matter their size - get the most value out of our app. I've reached out to you via email to figure out how I can do my best for you. Please do take a look and let me know how I can be of service through this holiday shopping season! -- Sandesh / CEO

Only just installed but so far so good. Easy set up and great customer service from Shashi Thank you for your review! I'm glad we could help setup the 'Notify me' button to appear below the sold out on your product page and also customize it to match your theme. We wish you the best on your journey with Stoq. Please do feel free to reach out anytime! :) - Sneha / Merchant Success Team

I'm getting ready to launch my store and wanted to have the preorder option enabled. I reached out to the team and Shashi spent time to make sure it was set up exactly how I wanted it. Amazing customer service and I'm excited to go live with the site! Thank you for your wonderful review! I'm glad we could help setup the preorder button on your product page and also make sure your customers could see the shipping information upfront. We wish you receive tons of preorders using Stoq. Please do feel free to reach out at anytime. We're here to help. - Sneha / Merchant Success Team

ColdCuts // HotWax

2024-11-08

The best restocking application on Shopify. Customer service was very responsive and helped resolve all my problems. Sneha was a great help! Thank you for your wonderful review! I'm glad I could help setup the embedded form for 'Notify me' feature on your product page. We're glad to have you onboard for almost 2 years now. We wish you the best. We're always here for you! <3 - Sneha / Merchant Success Team

Very happy with the app, it is fully featured and very easy to work with. Support was also fantastic. They quickly customised the Notification buttons also also helped with how to change native button text in Shopify. Highly recommended. Thank you so much for the kind words! I'm really glad to hear that you're happy with the app and our support. It was a pleasure helping you set up the back-in-stock notifications, reminder emails, and SMS alerts. If you need further assistance or have any questions in the future, just let me know. We’re here to help! Nagaraj / Technical Support Specialist

Customer service was excellent in helping me navigate my unique setup between my website, Shopify, and Stoq. After receiving help from Vishu in customer service, my path forward was clear for how to modify my setup so we can receive pre-orders for out upcoming album release. Thank you so much for the kind words! :) I'm very happy to learn that you were satisfied with the answers I provided. I was glad to answer your doubts and queries for preorders. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

North American Custom Covers

2024-11-07

Excellent app. Easy to use, does exactly what I need, and support are amazing. Thank you for the great review! I'm glad I could help resolve the preorder issue for you quickly. If you need any more assistance, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist

Wonderful app, easy to use and customer service by Sneha was great. Would highly recommend. Thank you for your wonderful review! I'm glad I could help set up the 'Notify me' button on your product page. It's great to know that the app is easy to use. I wish you the best for your store. We're always here for you! :) - Sneha / Merchant Success team

Great app. Used it for preorders and back in stock reminders. Had some bumps along the way setting it up but support responded instantly every time and followed up on the requests. Great service. Thank you for the fantastic review! I’m glad we were able to help with the DKIM authentication and transfer the sign-ups from one product to another smoothly. It’s great to hear that everything is working well now. If you need any further assistance, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist

Amazing app, it works flawlessly. And the support is just stellar! They have been very responsive and incredibly helpful. I cannot recommend it enough. Thank you so much for the kind words in your review, I truly appreciate it :) I was happy to help you set up the 'notify me' button on the collection page. Hope you recover lots of sales with Stoq -Anaam / Merchant Success Lead

This app is so easy to use and made us money within the first couple days. Thank you Thank you for your appreciative words :D I'm very happy to learn that we're able to help you achieve your preorder goals and you're finding the app easy. And I was glad to answer your doubts as well. We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq! -Vishu / Senior Technical Support Specialist

Thank you for the 5-star review! I'm glad I could help setup the 'Notify me' button on your product page as well as collection page. I wish you the best for your store. We're always here for you! <3 - Sneha / Merchant Success Team

So far so good! The customer service team is excellent. Sneha was so helpful and patient, going above and beyond to make sure i'm satisfied and the site looks amazing. Excellent service, value and product/app. A+ I'm definitely inspired to carry this same excellence with my own brand, because good customer service/kindness does wonders! It's really what makes the brand. Thank you so much for your wonderful review! I'm glad I could setup the 'Notify me' button and make sure it matches your theme. It’s wonderful to hear how much you value the impact of quality service—it definitely goes a long way. If you ever need more assistance, don’t hesitate to reach out. Wishing you all the best with your brand! :D - Sneha / Merchant Success Team

Extremely responsive and helpful customer service agent (second interaction as pleasant and quick as the first) - big thumbs up - thank you Sneha! Thank you for your wonderful review! I'm glad I could help with the feature to show/hide the 'Notify me' button on specific products. I wish you the best for your store. We're always here for you. :) - Sneha / Merchant Success Team

I just downloaded the free tier and got a customer service rep to solve my installation problem in about 10 minutes. What a life saver! Can't thank them enough for such good customer service. Thank you for your review! I'm glad I could help setup the app real quick. I wish you the best on your journey with Stoq. If you have any issues/ queries about the app, please feel free to reach out to us. We're available round the clock! - Sneha / Merchant Success Team

Vishu l'assistant ma beaucoup aider l'app est super

Thank you so much for the 5-star review! We hope everything is going well with Stoq. Please do feel fee to reach out at anytime. We're always here for you! - Sneha / Merchant Success Team

Very responsive and helpful service. I received a resolution right away. Thank you for your great review! I'm glad I could help you resolve the Preorder issue quickly. If you need any further assistance with your preorders or anything else, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist

We've been using this app for almost a year now and it's been seamlessly great. The support feature has been a great help especially with their very prompt and clear responses, which you don't always get nowadays. Nagaraj was very helpful answering any questions and offerings that Stoq has available! This app has made a successful difference in our conversion rate, as we have had numerous customers ask when products will be back, this makes it so much easier for us. Thank you so much for your wonderful review! I'm really glad to hear that the app has made such a positive impact on your conversion rate and that the support has been helpful. It’s great to know that the preorder features have been useful for you. If you need any further assistance, just let me know. We’re here to help! Nagaraj / Technical Support Specialist

App is super easy to use and the customer service is amazing. Thanks so much! Thank you for your kind words! I'm glad the app is easy to use, and I’m happy I could assist you with the preorder setup and shipping. If you need anything else, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist