Reviews for Preorder, Back In Stock ‑ Stoq

Fantastic customer support from Shashi. The app was incredibly easy to install and everything was up and running smoothly in no time. I had a quick question about changing the default SMS text message country to the UK, and Shashi resolved it instantly. Highly recommend this app!

Rep fixed my issue so quickly and efficiently I truly appreciate it

I just signed up minutes ago. I needed to change something and they did it immediately. I'm up and running in no time flat!

I had some issues and had to re-install the app. Customer service is very good and efficient.

I was loooking for a pre-order app for my store and downloaded the Stoq app to see how it was. It was super easy to set up, but i did have a problem getting the Pre-Order button to show. There is a button for support and within 1 minute Shashi was in contact. He went onto my store and fixed the problem (and redesigned the look) within 5 minutes. It is amazing to have such quick support and i am only on the free plan at the moment, but look forward to upgrading when the store becomes busier. Thanks

ShopPromesa

2025-05-23

The app works as described and Jignesh in support was very helpful and responsive.

The customer support was amazing! Every thing I needed was solved quick. The app seems to be everything we need and it works seamlessly with the theme. Momna, Khutheja and Anaam, from customer support team, were great helping us out. Thank you!

Good job!

The app delivers exactly as promised, and the support team is highly responsive. The support representatives, accessible directly through the chat in the app's admin page, were both helpful and well-informed about the app's functionality. They addressed minor bug reports and inquiries promptly and effectively.

The app works flawlessly, but what really impressed me was the customer service, fast, responsive, and they resolved my issue in no time. Highly recommend!

App and supoort are awesome. Jignish, thank you for solving my issue in less than 10min.

Customer support is super helpful! Khutheja was an angel and was quick to answer all of my queries! An absolute delight. :) Very happy with this app. Thank you so much for the lovely review! I’m so happy to hear that you had a great experience. It was truly a pleasure helping you get the preorder setup in place. If you ever have more questions or need a hand again, feel free to reach out anytime! :) Wishing you all the best! -- Khutheja / Technical Support Specialist

Vishu was very helpful, resolved my issue and answered a few of my questions with professionalism.

Amazing app. With the best customer support i have seen in a while using these apps.

很好的服務

Upgraded to use embedded forms and got help installing it on the product page within 5 minutes. Very helpful!

Great app! Support is always quick and efficient. Cannot fault the team

very good, recommend!

Works very well. Some settings are not so intuitive, but staff are seem to be always on hand o help, and are exceptionally helpful. Highly recommended.

Great support! So far, the app seems great - just what we need.

C'est la meilleure application de "Back in Stock" que j'ai pu essayer ! La prise en main est simple, les fonctionnalités sont suffisantes et surtout l'assistance est très réactive !

Shashi was an absolute dream to deal with — incredibly helpful, friendly, and so quick to resolve my issue. I had some confusion around how preorder and back-in-stock alerts were displaying on our product page, and Shashi jumped in immediately with clear explanations and a fix within minutes. Honestly one of the best customer service experiences I’ve had in a long time. Thank you!

Excellent support when I was trying to get set up, and it works brilliantly! Thank you so much for the kind words! I'm really glad I could help you get set up with preorders and that everything is working smoothly for you. If there is anything you need help with, please feel free to reach out. We are available round the clock! :) Wishing you all the best! -- Khutheja / Technical Support Specialist

Easy to setup and very helpful customer support!

This review is regarding the Customer Support associate Khuteja who supported me with 3 different aspects for the Preorders function (products wouldn't add, the translations section wouldn't reflect the preorder group, preorders disclaimer wouldn't pull delivery estimate date as per settings). She managed the communication in timely manner, provided solutions and educated me on the app. Highly appreciated! Thank you so much for your kind words and detailed feedback! I'm really glad I could help you with adding products to the offer, setting up translations, and resolving the preorder disclaimer issue. It was a pleasure assisting you and making sure everything worked as expected. If you ever need anything else, we are just a message away! :) Wishing you all the best! -- Khutheja / Technical Support Specialist