Reviews for Postscript SMS Marketing

DECKED

2021-04-14

United States

Postscript has a fairly robust segmentation tool that allows you to use Shopify properties to create different target segments. I needed to exclude a subset of my segment and worked with a great Customer Experience Advocate to apply some manual workarounds and get things done (thank you Michael!). I can't speak highly enough of my customer service experience, which I consider equally important as Postscript's native features and functionality.

I love how easy it is to setup. It took me a total of 5 minutes get it up and running. The popup looks great as well.

It took some quiet time for me to really understand how the app works and make it work for my my business but so glad I did it. The support team is very helpful and quick.

New to the app, but the customer service so far has been great. Honest, informative, and very friendly.

Best SMS app out there! So many services the service stops after the sales call but with Postscript the customer support team is unbelievable and continues to win you over time and time again. Stop searching - just sign up.

Wonderful customer service. Super easy to reach out to, many available articles to help and if you can't find the answer, prompt response on the chat with a super friendly person available to assist!

PostScript has been an immediate asset to our ecommerce store. Customer service is also quick and super helpful!

mon petit shoes

2021-04-01

United States

This app has been really successful for us in our free trial period and we will be "subscribing"! I am so impressed with their customer service chat option. Sylvia was a great help to me in figuring everything out!

Love this app! Customer service was great too they helped me with everything I needed! well worth the price too<3

Everyone I speak with is so incredibly helpful. I have some off the wall questions and they are so kind to provide possible solutions. Highly recommend!

Micheal was my rep and he was amazing to say the least. He went above and beyond to help me set up. I am new to this SMS app but with his help I am all set to go and the response time was great.

My retail shop uses a welcome series coupon code for our new customers. We've been having trouble recently with the same subscriber being able to access a coupon code each time jumping onto our site. Not a huge deal but we want it to be special for our first time guests. Today I finally jumped onto a chat with a postscript guru. Michael is our saving grace! He quickly and efficiently helped to solve our problem we had been dealing with for a couple of months. HE IS CRUSHING IT! Extremely kind and helpful. Thanks again, Michael!

Simple, pretty and responsive! I love how I am able to integrate it with Klaviyo. Super game changer!

Super easy to use + setup and very helpful support too! Would recommend for all email marketing needs

I worked with Porshai today. She was awesome! She not only resolved my issue but also went ahead and provided suggestions to help me with ways I could maximize Postscript. I would recommend postscript not only based off of power sms features but because of the customer service. If anyone actually reads this give porshai a raise!

Epica

2021-03-23

United States

Recently made the jump to Postscript and so far, the results are quite encouraging. We are now capturing both email and mobile numbers with a single popup and the subscription rate is higher than what we have been getting for email addresses alone with the other App. Definitely recommend Postscript and their Support team!

I have only been using Postscript for like 3 days but it seems to be a great SMS platform. Much better and straight forward compared to one I have used in the past. And their chat support is very helpful!

Absolutely phenomenal customer service!If you've been on the fence about joining Postscript,DIVE IN!

Itty Bitty Toes

2021-03-16

United States

Amazing support team, fast and always reliable. Does exactly what it says it does. Has been very helpful!

Unbelievable customer service. Response time is unreal. So far they have been able to address all my questions and concerns

Words cant express how good this app is...hands down the best sms service for ecom..i tried about all of them!! super excited to use this as a growth tool for our business!!

Just downloaded this app & the ease of use is truly amazing for someone who knows nothing about text & email marketing campaigns! The staff has truly been helpful beyond measure!

I am literally just setting everything up (like on day 1 of my 30-day trial) and I am BLOWN away by the quality of customer support! Bre has been so patient and understands what my issues are. She even recorded a Loom video to explain something! I am beyond impressed and super excited to see what this app can do for us!

Sylvia and Bryan are both brilliant assets to the postscript team. They are both professional, patient, articulate, helpful and personable - their determination to assist and provide solid understanding goes beyond the standard and is greatly appreciated, valued and respected. Thank you both for your time and your constant willingness to help and explain in order to ensure correct and good execution.

I have used this app for a little over a week. The app is fairly easy to understand. Something that I really LOVE is their customer support team is AMAZING and always there to help. If you have a question, they go out of their way to help. In fact, one of the employees stayed after hours to help me via phone. Highly recommend.