Reviews for Peek! ‑ Better Replay & Survey

professional and friendly customer service. Recommend

Amazing and insightful!

nice

Great customer support, responds almost instantly

Muy buen soporte, responde rápidamente y muy eficaz

This app gave me such valuable insight into how customers navigate my store. I could see exactly where they paused or got confused, which helped me make smart improvements right away. And the customer service was absolutely fabulous! They patiently guided me through the setup and answered all my questions with such care. I couldn’t be happier with the support I received!

Customer support was amazing and the app gave me valuable insight

Great to help us understand the customer journey!

just downloaded & seems to work well so far!

I just installed Peek! – Better Replay & Survey on my Shopify store, and honestly, I’m blown away by the accuracy of the data and the quality of the session recordings.

Good customer service.

Good support so far

The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.

This app is a great!

Great app

fantastica!

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this. Hi! Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency about potential charges. Our support team is here to assist if you have any questions. If you were charged unfairly, you can always reach out :)

Love this app with great features and the customer service is really good too.

Genial! Muy buena App

Estoy recién conociendo la APP y de momento solo puedo decir que es increible

really helpful support. App works great and helps us see customer behavior

This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes! Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the status of your refund. As soon as we have an update we will reach out to you. Thanks for your patience. Here's a screenshot confirming the app credits: https://share.zight.com/xQukA4ly

Thank you for your help

Easy to navigate and use!

After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended! This is fraudulent review. This store was never charged. This review will be reported to Shopify.