Reviews for Parcel Panel Returns &Exchange

So far so good!

Excellent support

Parcel Panel simplifies the returns process for your Shopify store, providing an easy-to-use interface for customers and efficient tools for administrators. Enhance customer satisfaction and optimize returns management with seamless integrations and flexible customization.

Banglez Bazar

2024-05-23

United States

I just installed this app, configuring it was a breeze. Reached out to customer support and chatted with Dee.. the support was amazing!!

Very nice app! Very Easy to use.

Great!

Top!

I ask Donna to remove the parcel Panel Branding from my Parcel Panel App and she did it in less than 2 minutes. So good

LievKaart

2024-05-16

Netherlands

Great plugin for your store.

Easy to integrate

Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.

I really liked the app, which makes exchanges and returns a lot easier.

Shop just went live. Support to get app configured has been excellent.

CLOUD SHOP

2024-05-10

United States

Supporter is great for me

Thank you!

Appena scaricata, il supporto tecnico ottimo! risolto un problema i due minuti! Grande!!

very kinde chant support and so easy to use app

Good app, Had an question and they helped me in 1 minutes

Amazing Support! Quick and professional!

Very happy with this app. Works well and the chat support is always quick and they do their best to help.

Quick help... very simple interface ********** more than 5 stars !!!!

simply great

My experience was awesome. Both teh app and their team are brilliant

This app has the potential to be excellent, if only it was able to provide a returns service with courier integration in the UK. Having installed the app and received support in doing so, we thought we had at last found a returns app that would do what it claimed i.e provide an easy and seamless returns process. Unfortunately it is totally geared to a US market and has little to no courier integrations for UK merchants. The only one offered was SendCloud, an app requiring a monthly subscription fee with varying levels (the cheapest being £23 per month for the minimum subscription), plus charges per label. Integration with UK couriers would prevent the need for unnecessary app charges (crucial for small businesses). Integration with Royal Mail or Evri, the two biggest mail providers in the UK would not be an unreasonable ask for UK merchants when you are offering the app to them. Even integration with Shopify's own courier service would be great. On messaging Parcel Send they stated you could request alternative courier integrations and provided a link to do so. Unfortunately the link takes you on a circular journey to set up a google gmail account in order to request alternatives and if you don’t have one you are not able to. We, like the vast majority of other professional businesses, don't use google gmail and have no intention of doing so. We then had a message conversation with customer support and three times over two conversations requested alternative couriers for the UK. They did state they would pass this on to their development team so we wait with bated breath to see. A few days after installing the app a customer return request was received, which is when we discovered the above (no couriers for customers to return parcels in the UK). So our customer was stuck in the app with nowhere to go! We could not approve the return request to provide a returns label to the customer as it required a courier to be chosen and, as we have said many times above, Parcel Send do not offer this for UK merchants. We again contacted customer support about the customer stuck in the app that could not be approved and after a lengthy conversation and being told to set up a subscription charge with cloudsend, it was clear that the advisor did not know what to do either. We explained we had already mentioned the issue about no couriers a few days ago and was informed a response had been sent to us (we have checked junk and all emails, nothing received). Our only solution is to manually do the return, but this means having to uncheck the box to provide a returns label to the customer and now ask them to sort out the label and return themselves (not exactly what we, or our customers, would expect from a professional online returns portal). So, the bottom line is... the app is great if you’re not in the UK. If you are, look for another app as you will be bitterly disappointed and frustrated that your seamless and easy returns process turns out to be anything but! If Parcel Send get their act together on UK courier integrations, I would definitely recommend them and be happy to use them again. I feel they have left me with no option but to find an alternative app that can actually deliver what it is set up for within the UK.

WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.