Reviews for Parcel Panel Order Tracking

A wonderful application and contains many great features. If you want your customers to be pleased with you, you should use it. They also have excellent customer service. I recommend it to everyone

Haven’t used it much but the customer service was great. Will continue to use and learn it for the futy

perfect servicio nada mas que decir los mejores servicios de shopfy me encanto son muy buen soporte

Thank you Lexie for the super fast support and very friendly customer service. No regrets using this app!

WOW... Fantastic customer service with instant help to solve a tough customization problem that WORKS PERFECTLY. Simply amazing!

I use this app for all of my stores to elevate the tracking experience. Customer service from Mig was super fast and helpful. Highly recommend this app.

I used this app since the store is opened, it is great for tracking all orders and easy to use and integrate. Customers service is very helpful too

Me ha servido bastante bien la versión gratuita, sin duda migrare a la version de pago cuando mis necesidades lo requieran

Really good app for the tracking page, and the chat is also very fast with responding and the solution!

Ottima app e un servizio clienti veloce, mi trovo molto bene, molto rispetto per chi usa la versione free!

Sehr einfach und verständlich, daumen hoch :) Support schreibt auch direkt zurück. Kann die App nur weiterempfehlen!

Lexie was really helpful in telling me how the whole dropshipping process worked! I feel like parcel panel is definitely the easiest app to use, and if you have any questions, the assistance is really good. I would definitely recommend.

The ability to create own tracking is fantastic. Highly recommended for serious merchant doing their own delivery.

muy buen sevicio me ayudaron en todo incluso en mi idioma, no tengo ninguna duda sastifacieron todas mis expectativas

very good i like itvery good i like itvery good i like itvery good i like itvery good i like itvery good i like itvery good i like itvery good i like it

UPDATE: unfortunately, the app integration with klaviyo went crazy after some adjustments the tech team did. Some of our customers received more than 51 times the same shipping email in several minutes. Others received a delivery failure when the order was still in transit. Created support debt and had to work overnight to disable flows and make replacements. The app works, but here are quite a few things to improve! - The tracking widget can be embedded via HTML to any page. However, you cannot use this link to track orders automatically (and send them in emails). It will not work. You can only use the default app tracking page, which is very limited customization-wise. - It does not show the last mile tracking number on the tracking page unless you scroll down (usually among the first tracking events). If you ship from overseas, customers will be emailing you if they need to contact USPS. This is a big flaw, IMO. - The estimated delivery time feature is useless if you ship from more than one location from several countries. It only allows you to set an ETA per destination country and not origin. I.e., it will show the same ETA to a US customer no matter if his order ships from the US or Germany. - The dropshipping only feature will hide ALL carrier information but the tracking number, even if you fulfill orders from your local warehouse but have some products shipped out of China. - I hope the app can improve these aspects because it deserves a 5-star review! Heads up to the support team, and especially Lexie and Mig. They have been very helpful and responsive.

Super helpful and responsive support. Customer service was patient and understanding and helped me understand what I needed to know. Thanks Parcel Panel!

excellent................................................................................................

Awesome assistance received from Ellyssa, thank you for the awesome help and app works and does exactly what I need it to do!

X-Gaming

2022-04-24

Italy

otimo servizio, super gentile e rapido. Son contento dell'applicazione che ho scaricato. Unica cosa da migliorare magari è la qualità a livello grafico.

Superbe équipe, toujours là quand on a besoin d'eux, serviable, problème régler en moins de 5 min, je recommande fortement Parcel Panel.

Thank you very much for everything. l'm great full for all support. this is excellent app and service is the best. l recommended this app because l think it resolve all your issues.

This app seems promising, and the integrations are just flawless. We look forward to keeping this forever. Fingers crossed!

Great! Customer service always very helpful. The app makes the site look way better. I like the integration

Great app ! Amazing support ! i highly recommend using it I had a problem with the integrations and some feature and my problem has been solved in less than an hour