Reviews for Order Lookup | venntov

Great app, they even configured a tax setting for us.

What a great app! This ability for customers to lookup/track their own orders without emailing us is so helpful and something we've wanted since we launched our store. So glad these guys did all the work to make it happen. Well worth the price to provide excellent service to your customers and a tool that is necassary for large or small stores.

Absolutely essential. Customers need/want to know where there order is, and now they can. This is such a simple tool to make your store feel like the big time. 100% worth the money to not have to manually track orders for our customers. We are so happy to finally have this capability on our site. Thanks!

shitty app, doesn't work, always says wrong email

Why it always says "Sorry, that order was not found The email address entered must match the email address that was used when the order was placed. Please contact support if you continue to have trouble finding your order."? Please help

Great app. Seriously reduces our customer service load.

This is now my second install. Works like a dream, as always. Thanks!

Useful app. We installed it a few months ago and linked it to our email confirmations. It greatly reduces customers inquiries and also lets our phone support people look up orders when the customers call in.

Very useful and easy to set up app. Developer also quick to address change request. Would be great if language editor is provided to allow for phrase editing.

Great app and great customer service ! Actually every store must have this app ! https://mopixiestore.com Mopixie Store - Unique & Fun Gifts at Lowest Price with Free Shipping

This is an absolutely fantastic little app, it installs quickly and easily and it allows your customers to look up their orders. We have found at Bikini Luxe that this has really reduced the amount of customer "where is my order" emails. Thus saving us both time and money! Devon http://www.bikiniluxe.com Bikini Luxe - Designer Swimwear and Luxury Resort wear

Xenotees

2015-11-17

United States

This is an essential app to have! I mean, it's what I would expect from ANY website where I shop, so why not mine? It also saves so much time customer-service-wise. Highly recommended!

This is a great app that has saved us a ton of time and is well worth the $10/month. Customers are able to look up the status of their order right from our website which saves them from writing an email or calling in to check on the status of their order. This allows lets our staff focus on other tasks. Josh is also super helpful and fast with any customization requests.

I've only just started using this app and was a little confused on the set up. Josh was very helpful and got back to me right away. Now we're up and running and it looks great!

This is the BEST Order Lookup/Status App on Shopify hands down. Took 5 minutes to setup, looks great, and has reduced the amount of customer support emails we get by almost 40%. Easily worth $10.00 a month, hell worth $100 a month to us. The amount of time it's saving our staff each day is phenomenal. I tried out about 3 others, one from Bold apps (order manager), and a couple others. All 3 were a pain to get setup, and none of them would have been nearly as easy to use for customer's as order lookup. We had some bugs with it, specifically when editing orders using "Edit Order" (Another App) as it would still pull up the old canceled order rather than the new order. I emailed the developers and got a reply a few hours later asking for some examples / order numbers to test the issue. The next day it was fixed! The support the developers provide is worth more than $10 alone. They're even willing to make specific changes for you to the app if you would like to change some stuff around. This is the only review for an app I've ever written. I was just blown away by the support I received recently. The app works great, helps us save a LOT of time, and is worth much more than the cost. I recommend you try it out if you're shipping physical products. If you're like us and have more than a 24hr turnaround time on most orders, then I HIGHLY recommend it. - John

This app has definitely decreased phone calls and I think it is a nice touch for customers to be able to track their own orders. I love this app.

This app works great! Allows people to check in with their order status - instead of contacting us to see the status. Makes the customer happy and makes us happy!

Josh's service was excellent. He was very patient with us and our requested changes. He was extremely quick at implementing our changes and knew exactly what we wanted. Thank you Josh, you're great!!!

Order Lookup helps our customers find their order of lockpicks and bump keys faster that the traditional interface!

Works well and as advertised!

Works exactly as described. It has saved me so much time that I can devote to more value added activities!

Great app. It's saved us a lot of time with customer inquiries on the customer service side of our business. For customers, it allows them access to pull up their order status at their convenience. Setup was very easy. We recommend this app.

I am very happy with this application. It has provided a much needed piece of functionality to our store. Upon installation, one of our other applications we use was causing the order statuses to appear a little screwed up, however we emailed customer service and within hours they had it working perfectly for us.

Just added this to our online store during the holidays and has been very successful for us. It has cut down the amount of customer service emails from people wondering the status of there order.

Hello Merch

2014-12-09

United States

Only had this a few days, but it's already helped our customer service so much.. and the support is TOP NOTCH! Love this. Thank you.