Reviews for Order Fulfillment Guru

The app was very easy to set up and helps our business support both a local warehouse and drop ship business. The team are good with support but this is exclusively over email. Good value for money.

Order fulfillment Guru is a great app. We use it for a sync with a partner and it works flawlessly. Kevin is very helpful during setup. I definitely recommend this app if it meets your use case.

This tool helped us manage complicated fulfilment workflows. Their support is top tier!

Kevin was extremely helpful when I had an issue and needed help! He helped fix our store and the connection with a partner within a few hours and we were good to go! Love it when we have a good app with a good customer service team!

OFG has been great for our business. Staff is very friendly and helpful.

Thank you for the kind review. We are super excited to help!

Incredible customer service!

Thanks Kevin! Fast and clear answers to solve our problem and doubts.

Great support, and user friendly interface

Good customer service and helpful with setting up the app functions.

We have an extremely specific and complex use case for OFG building an order sharing system into the back end of our site, and were able with some work to make it work. We are happy with the results. Currently implementing some further improvements after a helpful one on one chat as well. Straightforward to use, and responsive support team.

Great app, the only one making life really easy forwarding orders. The price is a little high and the service is great, they're super helpful but does feel a bit rushed at times. All in all very happy!

Great support and quick replies on any questions i had

Great support and great app. Have enabled us to connect with our fulfillment partners in a much more streamlined way. The freight mapping can be confusing as we can't just set a fixed rate for orders, but the team have been very helpful when we have a bunch of questions

Great app. Excellent support

YoungLA

2023-10-06

United States

OFG app is a fantastic app. We have multiple warehouses and OFG app is able to handle our complex order routing logic to send orders to various warehouses. We want to ship from a warehouse that is closest to the customer’s destination. We don’t want to split an order between multiple different warehouses if we can avoid it. The OFG app allows us to prioritize and use the “all or nothing” fulfillment logic. The Cork Labs team helped us set up expansion stores, one per warehouse. It makes it very easy for WMS to pull orders. Each warehouse only sees their own orders and there is no confusion of pulling orders that are meant for other warehouses. The app itself has a nice and easy to use interface. Their support is amazing and always available to help. We do a lot of flash sales, and the Cork Labs team is available to make some changes for us and resolve our issues. I believe this is by far the best order routing app for Shopify.

we've been having problems routing orders for a product that needs to be fulfilled in 2 separate locations, I've created shipping zones but it's still not working properly. I talked to Shopify support several times in the last few months, we tried Flow but the issue persists. And I was told that there's just simply nothing that can be done. So far, this app has resolved this issue. And it only took me less than 5 mins to program the order routing!

Very good app. Perfect for our Artplattform. The support is amazing.

Great App! Really helps cut time in operational stuff. Love it

I absolutely love this app! The app works exactly as described without any hiccups whatsoever. Im syncing products with other stores and the orders are flowing into their stores seamlessly. When installing, Kevin did a video call to help me set up the app which made it super simple. If I have any question whatsoever, Kevin and his team reply back within a few minutes. Highly recommended for any store owner doing dropship!

Kevin was able to answer my questions with ease! Great app, and an even better team! Really appreciate the support.

Assigning orders to different warehouses/locations in Shopify is surprisingly difficult (hopefully that changes in the future), but this app makes it possible and works well. More significantly, the support provided by Kevin is both very responsive and helpful in terms of solving problems that arise (between different 3PLs, shopify and the app, there's more complexity than one would think).

This app worked well to be able to split orders across our different warehouses. A point of improvement - if you have warehouses in different countries, it would be nice to be able to get the relevant tax and duties information transmitted for each portion of the order.

The team at Cork Labs/OFG is amazing. They respond at all hours to make sure everyone is running smoothly. Very happy!

Kevin has been nothing short of a blessing in helping us set up our side of the app! He responded with all the answers I was looking for and in a timely manner. He saved us a lot of time and a lot of error. I knew it wasn't the most impossible task, just needed some hand holding. Thank you Kevin! Looking forward to continuing working with Order Fulfillment Guru.