Reviews for Omnisend Email Marketing & SMS

I couldn’t be happier! The customer service is great—always responsive and helpful whenever I have questions. The user interface (UI) and user experience (UX) are also top; everything is intuitive and easy to navigate. Highly recommend this app to anyone.

Kam als Anfänger relativ gut zurecht und wenn es mal nicht weiter ging, hat mir Deniz aus dem Support Team super weitergeholfen. 5 Sterne nur wegen ihm!

I'm going to share my experience of the assistance I received from Sila of the omnisend platform. She helped me set up my domain authentication and register DNS changes. She brought an added value on the activity expected from her; I appreciated a lot

Learning anything new can be challenging, but when you have the support of a good team, like that at Omnisend, it helps reduce the frustration and learning curve! Sometimes it's the simplest things that trip us up, but the folks at Omnisend treat each concern as priority and offer their support in any way. Even if it's simply to confirm my understanding of a process, to me that's an important step as I move forward.

I got the best support from Saleh which was really. problem I was trying to solve for hours worked in a minute he's the best

Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!

I've been using this app for a few months now and it's been great. I have used a few different email automation apps in the past, and they were clunky to work with or didn't have the features I needed. Today, I was trying to do something with my audience segments and couldn't figure it out on my own. I reached out to the customer service chat for help, not really expecting to get more than what I found in the troubleshooting articles. But I was pleasantly surprised! Kayque was incredibly patient while helping me figure out some logistics when it came to sign-up forms and audience segments. In the end, we were able to find a resolution for my inquiry. He answered all my questions and didn't quit until we figured it out together. I appreciate his determination to ensure I had all the info I needed to achieve my goal. Great customer support, guys!

Mariia was great; super helpful and offered objective advice which suited the need of my brand, rather than the need of the software. Really helpful and would recommend. Omnisend is a great app, and whilst it takes some time to learn your way around it (for me as a new business owner anyway), it really is proving to be a great addition to my company.

These emails are moving to promotions in Gmail which is having less chance of getting it recovered

The Slow Wardrobe

2024-09-18

United Kingdom

I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track. Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to: 1. explain why he may be slower than usual to respond (and apologised ofr it more than once) 2. supply me with a link to help answer my initial query 3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!) As a result, I know what my options are and again can get back on track. Much appreciated Saleh, you are a credit to the team.

Very good customer support and continuously try to get you where you want to be. Appreciated.

Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.

Artiori

2024-09-17

Italy

I wanted to give a special thanks to Mariia, she helped me so much to solve my problems with the DNS of my email domain, and made me feel supported in every step of the process. It's so rare to find someone that dedicated and capable. As for Omnisend, it has been my choice for a long time now, simple and streamlined, suitable especially for not too pretentious users like me.

Their customer service is really bad, it takes forever for them to answer and even when they do, most of the time it's not clear what they're saying and they always send you to read articles instead of actually wanting to help. and also they chraged me for 10$ idk why, cus im on the free plan!!

Some Mugs

2024-09-15

Hong Kong SAR

"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.

I contacted Didem today and i was really pleased. She answered all my questions with an extremely professional, patient and solution-oriented approach. She helped me solve the problem i was experiencing quickly and managed the process very politely. I am very lucky to have met such a customer representative, thank you!

Pillow Strap

2024-09-12

United States

The app and layout is very well organized with a clean interface and their chat support is quick to respond with helpful advice and great articles to do a deeper dive into best practices. We are very pleased with the metrics from our emails and the signup from variety that can be added to the website. Omnisend has been a great choice.

Shrig Shop

2024-09-12

Denmark

I would recommend this app to anyone starting our in email marketing learning from the beginning because the customer support is really excellent, 10/10.

Print Pony™

2024-09-11

United States

Maria was very helpful. We love the Omnisend app and we've had a great experience with the support when needed.

Baarath was quick to help and so nice! Thank you for fast reply :)

Kayque was a great help, and very informative about Omnisend email and sms application. I believe he resolved my issue under two minutes. Very kind and a great customer service representative! I would recommend Omnisend to my friends and already have. Thanks

Dilara replied very quickly, was super nice and helpful! 10/10 customer service, I'm very satisfied!

Appreciate Dilara's good service. Will definitely keep using you guys plug-in.

The Omnisend team is easy to contact if I need help. Sila has been a great help with some recent questions while trying to set up a landing page!

I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.