Reviews for Omega Facebook Pixel Ad Report

Thanks to Joy and Mr. Duong for their quick, relevant support and for all the explanations. It was really professional.

Best Bronze

2022-10-18

Brazil

Joyce was awesome! Best customer support ever! She knows what she is doing! Thank you so much for the great service you provided

The costumer service team does so much effort to help all your problems . Without this app facebook pixel is a mess. The team recommend best settings ans when there is a problem they wont stop till it is solved i got help from Tracy 10/10

Customer service is very enthusiastic, and the problems I raised quickly helped me solve it. Thank you very much.

Amazing app. I was searching for a multi-pixel solution because it is the ideal when trying to target several markets at once. Plug & play, simple installation, and exceptional customer service.

Easy to use and they help you with set up. Will for sure be using this for all my stores going forward.

This app is a great solution for tracking. Customer support is amazing and very responsive. I recommend it!

I have been using this application for several months, I have a very good data tracking (between 90% and 98%). Very easy to install and very cheap. The customer service is extremely nice and efficient, the technical service with the developers is also very competent. Thanks again to Rosie and Dương!

App xài rất ok cho anh em chạy FB nhé, cài CAPI trên app cũng rất tiện, còn được free 1 CAPI. Support rất nhiệt tình, lại có team dev xịn nên được hướng dẫn từ A-Z

App xài rất ok cho anh em chạy FB nhé, cài CAPI trên App cũng rất tiện, lại dễ dàng hơn set up với bên khác, bên mình được free 1 CAPI. Support cũng nhiệt tình, có team dev xịn hỗ trợ set up từ A-Z

This software is nonsense. At first, I have to say I had difficulties with Facebook Pixel (FB was not tracking my data accurately), so that was the main reason to install this app. Did you know the data will be shown in your FB ad manager with 3 days delay? I also did not. But if that is the case, I think, it should be written in the title, and then significantly fewer people will place trust in this app. That is not the only issue. While it does track events (that's why it gets two stars and not one), it does not do it correctly. The actual difference between the number of sales and purchase events tracked is having around 20% error margin in my opinion. When I tried to address the issue to Support reps, the answer I got was pretty surprising: they told me my other sales are organic :) I mean I wish that was true, but I have not even written meta tags yet, I have 2 subscribers across all my social channels and that is absolutely impossible. I also think the tone in which this was said is absolutely unacceptable: a guy named Andy told me that with 99% confidence he can assure me the software is working correctly and my sales are all organic. He also seemed quite arrogant and was very far from helpful. He also used a lot of laughing emojis, I don't know what made him so happy, but that is definitely not how you handle the customer complaints. At least I don't see what's so funny about my case. I don't like writing bad reviews, but this genius send me a link asking for it, so here you get it, a true and detailed review.

Very good app and the support is amazing! I recommend without any doubt! Integration is easy! Love it

Amazing app and Amazing support, I really loved the way Rosie helped me with an issue, and not only that she also recommended a few other settings for better tracking and reporting. I highly recommend this app. :)

The app makes tracking with Facebook 100% more accurate. Necessity for every ecommerce store! Great support as well :)

Great app with great support, from my experience it tracks much better than standard shopify-facebook pixel setup

FanFreakz

2022-10-03

Singapore

Great app, what I like about this app is that the support is very responsive, Joyce one of the support that help me relates to my pixel issue over reporting, apparently this is because of a bug in facebook pixel browser event which is very vulnerable to be manipulated by manual firing. Joyce is the one who found that many of my product pages firing purchase event pixel, she is very helpful and responsive.

I like this app. It is solved my problem with tracking! I definitely recommend! Customer support is amazing good!

I have a problem with Facebook's repeated statistics on my side. The customer service is very enthusiastic to help solve the problem, and it is a good experience.

Tracks 70% off my orders in Facebook, cheap solution for better tracking! At least you try it by yourself!

Using this app is absolutely a must for any store. Not only you can connect multiple pixels for backups and optimized tracking suing the API, but also they now have a tracking reporting tool with UTM's which is more user friendly than Google Analytics. I highly recommend this tracking app for any advertiser looking to get accurate data. Also, a BIG shout out to Tracy for her excellent customer support and lovely attitude. She's been helping us numerous times troubleshoot technical issues and followe dup with us on many occasions. If we could leave 6 stars we would!

good~~很棒，客服服务的很好。给他们100分的评价，客服非常 的热情解决问题很专业，值得信赖。good good good good godo good good good good good good good good good

The best app on the market. It has all that you need. The support from the Anna was very professional, she helped me with all my concerns. Thank you, Anna! :)

outstanding customer service. I want to express my gratitude to Tracey and Henry for helping me with the pixel setup; I haven't used the app yet, but they have provided excellent customer service thus far.

Very very good help support. Andy was very patience and had a lot of knowledge. Helped me with all my problems in a couple of minuted. Would recommend to everybody.

非常感谢客服的耐心和团队的工作效率，帮我解决了很多问题，非常感谢，我会推荐给我身边的朋友，感谢他们！非常感谢客服的耐心和团队的工作效率，帮我解决了很多问题，非常感谢，我会推荐给我身边的朋友，感谢他们！