Reviews for Okendo: Product Reviews & UGC

Great app for capturing & displaying review. Allison is a joy to work with, is super responsive, and helps us get Okendo setup for our site and emails exactly how we want it :)

Tu Gow

2021-04-02

Mexico

Great app! we've tried several reviews apps and this one is the best by far. Great interface, easy to setup and use.

They helped us every step of the way. And Allison went ABOVE AND BEYOND for us. She helped at every little bottleneck with grace. And she didn't get frustrated, which made us feel extremely comfortable. Thank you so much!

We have loved using Okendo so far! Integrating the app into Shopify is simple and easy, and the onboarding team has helped us every step of the way in making sure the setup is just how we want it. The Okendo team even helped us with customizing how the reviews display on our site, and they helped us set up the integration with Klaviyo so we could customize our review emails easily. We couldn't be happier with the quick and responsive support we've received from the Okendo team! 5 stars!

The Okendo reviews has tremendously helped the conversation amongst our customers in providing quality feedback. With many different uses of our products, the platform really allows for a quick understanding of how our product solves problems for our customers. This addition has helped increase our sales.

Extremely happy to go with OKENDO. Great app to capture reviews and change the layout. It integrates with Klaviyo super easily. Their support team is AMAZING - one of a kind customer service: Allison was terrific: she happily answered all my questions during the integration process and after that too. Thanks a lot OKENDO team!

Where to start? I've done my research, used both Shopify Product Review app and Stamped.io, and I have to say, neither can hold a candle to Okendo. Not only does it integrate with everything, it's super versitle. Look at the examples on their site, and even at my own, and you'll see that review widgets can look similar, or completely unique if you want. If you want a review platform that you'll be proud of, Okendo is the way to go. Can't recommend them enough!

Insider Store

2021-03-25

Brazil

Okendo had such an easy setup and the team was always on top to assist us! The admin is very use to use and with such little learning curve. Highly recommend!

This app is great to capture reviews and be able to visually change the layout. It integrates w/ Klaviyo super easily and is all around the best review add-on we've used at Nectar. Tried Yopto, Choose Okendo

The best customer support ever. They are very helpful. Absolutely recommend this App. Very fast reply to the messages

Great platform, great company great team. I feel like I'm getting more than my last review platform while paying less than half the price. Highly recommend!

Really happy that I made the switch! The support team is EXCELLENT. They helped me migrate all my old reviews over and set up the app on my store. It was a seamless transition. Amanda was terrific and answered all my questions!

They were super helpful and they quickly updated the styling on my theme. It looks great and I love this review app!

Run Gum

2021-03-19

United States

Really excited about Okendo and its ability to create the best experience for us and our customers. The integration with other apps like Postscript and Klaviyo is the reason we switched and their Customer Onboarding and Support is the reason we will stay!

This app is fantastic! Both customer and internal UX is fantastic and the Okendo's customer service is as good as it gets. Every time we think of a feature or automation to supplement the review process it's already there waiting for us.

I love Okendo - super nice, stylish, and the integrations are fantastic! They also have best in class customer service.

I'm updating my review of Okendo after using it for about 7 months. I honestly don't recommend Okendo after the experience I had with their reviews app. I switched from Okendo about 2 months ago to a different reviews app and am able to make a proper review now. We found that Okendo didn't help us gain as many reviews as we hoped. And especially not many with images/videos. We were originally drawn to their ability to offer auto-generated coupon codes in exchange for review incentives. However a big limiting feature we found with Okendo was they only allow you to e-mail for a review request once. So if a customer never opens your review request email, or opens but doesn't take action. You cannot send another review request. You can only send reminder e-mails if you're in the $99/mth and up plans I believe. We've since switched to another reviews app that costs less and allows us to send up to 3 reminder emails with custom coupon codes. We've increased the rate of reviews we're gaining in the short period of two months time since switching away from Okendo. We also ran into an issue in December 2020 where our review request emails stopped sending for 2 weeks. We informed customer support at the beginning that it stopped working and they had no updates at all. It was only after we wrote a polite but negative review via e-mail did they then have someone work on fixing it right away. But this was 2 weeks later. If we hadn't continued to follow up and reaching out, it'd probably still be broken till today. I had the Essential $29/mth plan. I didn't receive any help with installing the app when the auto-installer didn't work. I had to spend about 2-3 days mucking about in the code of my theme to try to get it to work. When I asked for help, I was told that if I were to upgrade my plan to the $99/mth plan, then they could help me install their reviews app onto my store for me. I eventually figured it out myself, but this felt off from all the amazing reviews Okendo has in the app store. I'm guessing maybe other reviewers must have the higher priced plans? I felt like I was one of their less valued customers because I was paying for a $29/mth plan instead of $99/mth. The customer service also did not want to provide more information about best practices or advice for how to best utilize some of their features. For example such as what discounts or incentives would they advise we send out in exchange for asking for a review? They said they could only help give me more advice to this if I had a higher plan. The only positive aspect is that their customer service got a bit friendlier near the end and they uninstalled their code off of my theme when I was ready to leave. I wish Okendo all the best, and originally I believed in all the hype from all the 5-star reviews they had. Their onboarding sales call was really effective. They seem to really sell the idea you'll get lots of reviews and that they have an amazing incentive offering system and reviews setup which lets customers upload media. But we found all this didn't lead to that many more photo or video reviews. The biggest limiting factor is the inability to send any further emails following up with the customer to leave a review. Okendo is extremely strict that you are only allowed to send 1 email request per order in the Essential plan ($29/mth). In the end, I wished I had used a different reviews app. I think Okendo is pricy for the very limited features and support they offer. I also think that in late 2020 they switched over to having a VA answer most of the customer chat questions because the person answering the live chat would mostly take my messages and pass them on. They're polite but were unable to actually do anything to help or have much knowledge of the app. TLDR: There's other reviews apps out there that are better, have more features, and costs half the price of Okendo. I regret using Okendo when I think of how many potential email reviews I've lost out on during the time I was using Okendo.

Amazing customer service - Amor has been extremely helpful in helping me set up the app for our shop. The interface is easy to use and I love all its unique features.

We've used a lot of Shopify apps - Okendo is at the very top of our list. The integration with our website was clean, professional and on-brand. The interface is super intuitive to use. But what stands out the most is the onboarding with our Customer Success Manager. Allison went above and beyond to make sure we got the most out of Okendo. And she is there to support us as we continue to grow. Go with Okendo, you won't regret it.

Lume Cube, Inc.

2021-03-09

United States

Such an easy and seamless transition! Very excited to get started with Okendo! Allison was so helpful and a pleasure to work with!

Really pleased so far, happy with how my customers are utilizing the app. Allison in support is a standout all star!

Great app and super easy onboarding process. We've had customers who are 95 years old fill out reviews.

Allison is super approachable and helpful! She is very knowledgeable and communicates clearly and efficiently. I love okendo so far and I think that it is going to enhance our business. It is very easy to access and navigate the Okendo platform and I recommend it to other people!

One of the best support team, and the best review app on the app store. Just started using it after switching back to another review app and it is huge differnce.

We switched to Okendo after using another app that was not meeting our needs. I was immediately impressed with the Demo that I received from Matthew, and decided it was the app for us. I really appreciated all of the technical support & customer service that I received from Amanda. If you are into customization, this is the app for you as there is SO much to work with! And it was super easy to set up.