Reviews for Navidium Shipping Protection

We recently switched from Route to Navidium and had such great success! Customer service is very helpful and responsive.

An incredible app. If you're considering a shipping protection option for customers - you may as well self-fund it. Navidium makes it easy and seamless and we're seeing a strong take rate.

What a fantastic idea for an app. We've used our $2 flat rate insurance to cover the cost of overnight shipping on replacement orders. Absolutely recommend this to everyone.

Installation was fast and seamless. The app immediately worked to bring in additional revenue to our stores with a 85% conversion rate. Highly recommend this to all stores. We love it and thanks for the extra revenue boost.

Team is active in use groups online and available to answer questions quickly. Install was easy and it works as intended. MUCH better alternative to other shipping protection programs.

TRYVITE

2022-07-04

France

The team that put up this app is one of the most resilient and hard working on the app store. We had issues to make it work on our store but the team went above and beyond to fix the bugs. Great app AND amazing support.

I was looking for a simple yet effective package protection app and Navidium ticked off all the boxes. Their customer support is A+! Very happy with this app.

Great app!! So much better to be able to handle claims on your own vs going through another app that may or may not pay out claims. Customer service is very responsive and fast as well :)

this app is really for protection. it does the work. the customer service is good. They do the job pretty fast. Thanks~

Earn trust of your customers, speed up and take full control of claims which will improve your customer experience, create a new revenue stream. It's a win-win for you and your customer. Do it for a month and you will see very quickly how everything I listed above falls into place. We never looked back and love this app!

We love this app for a number of reasons: (1) easy setup, (2) ease of use, (3) easy to understand (for us and for our customers), and (4) wonderful customer service. We love that Marc and his team set up a great app for small businesses to reliably self-insure. The architecture of the app is seamless with our Shopify account. And the few times we needed to cover our customers' claims, we can reliably use Navidium's navigation to ensure we are processing the claim with confidence that the customer is covered.

App does exactly what we need to do and the immediate response from our customers of opting-in is a sign we should have done this long ago! The support/service is unmatched on the App Store (and we've definitely run into "Support" duds on App Store before). Don't hesitate, add the app now!

This app has been amazing! Super easy to install and the dev team is extremely helpful! I love that they are growing and coming out with new features. Can't wait to see what the future holds.

If you're serious about your ecom business you NEED this app on your store. We were using RO*TE and losing a lot of money with them. Now we have our own fund for shipping issues! Plus excellent dev support!

This is a newer app, but was keen to try after hearing first hand experiences. So far the app has been great with over 70% of our customers choosing to cover their shipping. Customer service is great, any small issues were resolved insanely fast! They even helped me troubleshoot a problem that turned out to have nothing to do with their app. Great app for any ecommerce store!

AMAZING!!!!!!!! Best decision I ever made for my company! We switched over from RO*TE and will never look back. We are able to quickly process claims and resolve customer service issues which is key in customer retention. Overall a better experience and service that we are able to provide to our customers.

Navidium is a game-changer!! After paying Route hundreds of dollars each week and not seeing any of that money ourselves, we switched to Navidium, which allows us to keep any money that isn't used to replace or refund orders. Navidium should be an absolute no-brainer for anyone that runs a business and takes care of their customers. The app was very easy to install and the icons and shipping protection wording are very easy to change to make it your own protection plan. Customer service is lightning fast and has answered every question I've had so far almost immediately. I HIGHLY recommend at least doing the free trial for Navidium. You'll be so impressed, there will be no reason to not become a lifetime customer. Thanks Navidium for making such an awesome app to help us take care of our customers!

ShoeNami

2022-05-27

United States

Best customer support ever! We had some trouble on our end getting things to work smoothly and the Navidium support team was very responsive and incredibly patient throughout the entire process. Everything is running smooth as silk now and I have nothing but good things to say about them :)

Kapow Meggings

2022-05-20

United Kingdom

Navidium is great, much better than our previous option, Route, which was proving confusing & blunt in terms of our customers being able to submit claims. Marc and the team did a fantastic job of integrating with our store as well, we have a tricky store set-up, and Marc went above and beyond in getting Navidium to work properly. Very happy with this app!

Wonderful app! Super easy set up. Marc was wonderful. We're now capturing revenue to offset the costs that we eat when handling returns and damages ourselves that insurance doesn't cover.

I love this app, the whole idea and their excellent customer service. I just wish we knew earlier about it. Do not hesitate and use it asap.

Great support from Marc and the developers. They got it working nicely for me. I think the cost is very reasonable and it works well.

This is a brilliant solution for a problem we're all currently facing - shipping issues. The cost is super fair and this dev is absolutely next level! They had me up and running the same day I installed and the app works beautifully. It also looks great on my checkout and is totally unobtrusive! Highly recommend.

Hands down the best order protection app out there. Super simple to integrate and has a lot of useful additional features you can utilize for your store.

Great communication. Navidium has allowed us to generate cash flow while reinforcing actions that reflect top tier customer service.