Reviews for Navidium Shipping Protection

Love Navidium! Game changer for the shipping insurance world. Excited for the new features coming soon as well.

This is a great app and the customer service team is very helpful. They will help you work out all the particulars so it works smoothly with your theme. Highly recommend.

Easy recommendation for us. A new top-selling product helping us recoup funds for the great customer service we already provided for our customers. Recommend for all stores as Zevi + team are great with install & support as well!

Navidium is the best app ever. Customer service is also exceptional. My only complaint is that I wish I had started it sooner!

works so much better than the alternate providers on the market, easy and they help with setting everything up.

This app is a game changer! It increases your revenue so easily. We installed it on all our stores. Their customer support is outstanding, and they keep on adding upgrades and improvements to it. Honestly, probably the best app and best value for money we have on our stores. Do yourself a favor and get it today.

Really great app and customer service is even better! The team are very helpful especially Marc who helped me in many ways, quick reply times too!

This app is a very useful app that has improved customer experience greatly and given us the flexibility to cover claims that otherwise wouldn't have been.

SpeedCubeShop

2022-08-31

United States

Very useful app that has improved the customer experience greatly and given us the flexibility to cover claims that otherwise wouldn't have been.

One of the best apps (if not the best) to easily add 1-3% or even more revenue to your bottom line by becoming your own shipping insurer. Brilliant idea from great team. Team is very responsive and helpful with implementing and fixing bugs. Highly recommend it! P.S. they are adding tons of new features including anti-fraud!

amazing customer support, dev is goated and makes me money! definitely recommend going with navidium over route

This is much better than route, I am making more money and I don't feel the hard sell that route was doing. So easy to setup

This app is a MUST. Not only can you provide a better experience to your customers, you can also improve your margin to cover unexpected chargebacks, refunds, and stolen packages. It protects your customers AND your small business. This app deserves 10 Stars, especially because of how helpful and attentive to detail Marc is. This company is going places. Oh and by the way: 80-90% of people take up the protection. Customers feel much safer knowing they are insured incase something happens. A must-have for all shopify stores.

After some hiccups and bugs during installation, the Navidium team went ABOVE and BEYOND to help bring the app and its full potential to our store. This is by far the best customer service x dev support I think might exist in the app store today. I can't wait to start taking implementing all of the hard work put in on our store. Thanks again, Navidium team - I will be recommending to all my fellow store owners! P.S. Wayyyyyyyy better than Route!!

A must-have for each eCommerce site. An extra revenue stream for your site. Great support and CS. The convention rate on this up is super high.

Finally a better solution for funding loss and damage in shipping. We have tried other solutions but was never satisfied with the service that those companies provided to our customers. Now we can have a pool of money to "self insure" those packages and take care of customers faster without loosing money. We have been on navidium for only 3 weeks, but we are very happy with it. 50% of our customers are opting into the package protection and only a handful of customers purchased it inadvertently and wanted a refund (which we provide right away if they ask). I highly recommend this app for any ecommerce company that has problems with lost or damaged products in shipping (which I think is 100% of merchants).

We moved from another app that made the customer experience difficult. It was important to us to handle the claims as we saw fit and Navidum allows us to do that. Highly recommend this app for self-management of any insurance claims. Easy integration. Support emails could be answered a little more quickly but overall we are super happy with the app and the support we've received.

This app has literally helped our store save so much $$ ! We were already sending out so many replacements to our customers and the Route app we were using before was not customer friendly and had a long waiting period. This app let's us service our customers right away.!

GRIP6

2022-08-02

United States

Great app, fair fees. Instead of taking a percentage of sales, they just charge a flat, fair monthly fee. This app is great!

I recently just switched to this app! I love it first off the guys are super helpful and quick to respond - they had me up and running within a few hours. Download the app today you won't be disappointed.. It works really well

We are so much happier with Navidium! We had used Route in the past and there were just alway so many issues. Thank you for making a quality app with superior customer service. All of us on the Raingler team appreciate what you guys do!

This app is wonderful and so are the developers behind it. The support is quick and efficient. The app does exactly what it is supposed to do. And best of all we get to control the customer experience and delight our customers. Highly recommend for any e-commerce company that cares about taking care of their customers. Thanks!

Best one out there!! Couldn't rate Navidium enough. Much better than any competitor. Would give 6 stars if we could!

Island Deodorant

2022-08-01

United States

We are using this app instead of Route, which we weren't happy with. I love that we are in charge of claims and can do the right thing without thinking twice about the cost to our bottom line! With Route they kept finding ways to not pay, which is extremely frustrating when the customer paid for it, and then doing the right thing still has to come out of my pocket.

Bean Farm

2022-07-21

United States

Great customer support so far and quick help with installation. Happy to provide this feature to our customers!