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About this app
Protect your revenue by transforming refunds into exchanges with our return platform.
Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options. You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.
- Save sales and retain revenue with adaptable exchange options and store credit.
- Improve customer experience with industry-leading and convenient return options.
- Manage complexity and make smart decisions with returns intelligence.
Categories
Key Benefits
- Built for consumer convenience: Consumers return items on their terms. Provide options to return by mail, to a nearby store, or to 200,000+ carrier and partner locations.
- Create tailored return rules: Deploy highly granular returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.
- Offer easy exchanges: Retain revenue and reduce reverse logistics and inventory markdown costs by converting returns into exchanges.
Pricing Plans
Free to install
App Insights
Monthly Reviews
Stores by category
Stores by product count
Distribution of store sizes using this app
Brands Using This App
Oh Polly UK
Christy Dawn
Karen Lazar Design
Apparel & Accessories
Organic Basics EU
Apparel & Accessories
HOWLER BROTHERS
Pro Hockey Life
Sporting Goods
Recent Reviews
Reviews
2023-06-12
United States
Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.
2023-03-23
Spain
Our experience with Narvar has been exceptional. The platform has been invaluable to our team by streamlining the returns and refund process, making us more efficient as a company and enhancing our reputation for reliability and trustworthiness. Although there is still room for improvement within the platform, the attention provided by Narvar's Customer Success team has been outstanding. Their exceptional support has helped us resolve issues quickly and efficiently.
2022-07-19
Germany
Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!
2022-07-06
Canada
PROS: Automation | If you're at the stage where handling returns is taking more than an hour of your day every day, you're ready for this app! The amount of customers emailing me is way down, and when they do, 99.8% of the time I can just copy/paste a friendly email directing them to our portal. ;) Customer Service | After a few months I had some concerns about changing specific policies to address the .02% of more complicated returns, and the customer support process was amazing! Quick to reach out, schedule a call, and resolve the issues. Special shoutout to Sean :) Revenue Retention | With tweaks, our current retention rate has climbed from 9.31% when we first integrated to 32.76% as of this last month! That's huge. The investment is steep if you're a small- to medium-ish growing company, but it will help you level up! Worth it :)
2022-05-05
United States
We just switched over to Narvar and couldn't be happier! Sean has been great with our onboarding and making the transition to using Narvar a seamless one. We've been using it for about a month now and are excited to continue our partnership!
2022-02-02
United States
Narvar was a much needed support as our business has grown. It has been quite seamless and when we have had any questions our customer support contact was reliable, quick and always with solutions in hand. They are continually evolving features and taking client feedback to lead the way.
