Reviews for Multi Vendor Marketplace

I would like to say thanks to Pooja for his help and all his quick response in any questions that I have asked! Maria

We took a long look at Multi Vendor Marketplace and have found that it meets most of our needs. For the additional functionality, we approached Webkul to see if they could enhance their current product. We agreed a price and the changes have been implemented. Our contact at Webkul, Neha, always replied to our questions and kept us up to date with the development. When we hit technical / design issues, we were able to work with Webkul to find solutions. I'm very pleased with the support and development from Webkul.

Im pleased with the marketplace functionality that this app offers. I had a number of questions and I found the support process quick.

I’m trying this app and it seems very useful for me cause i’m Switching from a e-commerce to marketplace with vendors. The support is very fast and helpful and always ready to give you advice and solve the problem. I will defenitely continue to use this app.

I'm really enjoying this app. It's easy for me and my sellers to use. The support has been brilliant. Very prompt and very helpful. All of the documentation is easy to understand and follow. I'm glad I switched over from a different system I was using earlier. Thanks Webkul and thanks Neha for the great support :)

Why no 10 stars? Very nice app, and more, the support is great. Highly recommended it.

This is the very best app if you are seeking a marketplace experience for your platform. The customer service is 5 stars as well. They respond to every request right away and offer tons of customizations. The Webkul company makes tons of different apps for your company store. I would recommend them all! Absolutely the best!!

This app is awesome and the support is also fast. I use this app for several websites now. I really recommend you this app the developer is really helping you to make it how you want it. https://www.yourluxurywishlist.com/ https://www.happysupportfamily.com/ This are the two new site's where I am cone use this app too.

Wow. Best Support ever. All of my questions which where more than 20 and every day a new one were answered by Neha super fast and cordially. I know for developers and customer service its really annoying for clients to ask every day instead at once. These guys never ever were discouraged to give us the best service. The APP does really everything it says it does. It was an easy install and like I said WebKul really wants to help you with your build and will answer all questions super fast. Thanks to Neha that was always there when we needed it. Thank you WebKul you guys are awesome

This is a great solution for us! The webkul team is very responsive and helpful. The dashboard can be a little tricky to navigate at times but is overall a great product. Would definitely recommend, check out the demo login and check it out. -Steven

Too slow, lots of bugs, no custom domain-based url for seller sign up.

Revisit on 6/1 Seller profile page is significantly slow. it is more than a minuite. It's US Friday, they don't fix this issue until next business day. sucks. I also use their Shopify sync app. I am charged monthly. The app has a lot of problems. The seller can never successfully sync at one time. I had to follow up many times. The order was not created in the seller's shop and I had to apologize the seller. Webkul just said this issue has been resolved. they never express an apology nor offer a discount. I just have to continue to pay for the incomplete app. I don't recommend. Revisit on 4/14/18. I edit star rating from 2 to 1. Very unstable and unreliable app. what happened the past 2 days. 1. one particular commission didn't come to me. how can I recover?? 2. all seller's logo shows their strange thumbnail all of sudden. they fixed though. no guarantee when it will happen again. 3. sellers' page don't show any products. this should be the seller's showcase and it is the most important page. 4. the seller reported he can't log in the seller page, thus, can't fulfill the order well, this is happening on weekend. they won't reply until Monday. it is a nightmare. You'll never imagine such things. I wish I had known before I engaged... ------------------------------------------------------ I edit rating from 3 to 2. although I read all reviews before I decided to use the app, I've been patient. At their request I considered to change my first review rating better and tried to work with them. I am in the U.S. their response's speed, mainly Nitika, is sometimes a next day due to a time lag, no response over the weekend. sometimes, 2 days, sometimes answered all, or didn't answer all my questions, which really not working. she mentioned I can be connected via phone over the weekend. nobody responded. they have US call number but nobody responded, so I called them in India if they didn't answer my tickets. if you think to use this app, you need to know: their commission is computed on the price, so, a third party app or Shopify code are not affected. generally, sellers expect a commission is based on the final price. but this app doesn't compute a discount, so, you or sellers have to manually change price and compare at price for a limited time sales. On seller's page, there are no sorting feature of products. imagine your sellers have lots of products, a buyer has to go through many pages. I asked to add it, I was told this is a paid order. there are some product custom fields available in the app. I found errors on the front-end and opened the tickets. she fixed only some products. I have no time to check a single product whether they properly fixed or not since I no longer rely on. Finding error and bugs is not my job. Until they fix, I can't even start an operation. I'm still waiting for her response. I ordered some custom feature without knowing their problem. one of these was delivered with critical problems. they haven't answered yet. I don't suggest to order custom paid features. Basically, until you ask a question, they don't explain in advance. thus, you will be surprised when you knew you lost some features for exchange since you were not informed beforehand. My developer complains about their API as well. Unfortunately, I feel that they are not thinking Shopify app users are important and respectful. My surprises are countless. they know their customer services are poor since they are looking at the reviews. they just don't improve their supports' quality, instead, ask to increase rating...

The BEST app in terms of options, functionality and customer support. Less 24 hr turn around time for support and they are extremely helpful. They explain the basics of the store setup, adding product variants and even running custom SQL scripts.

Great support network! Easy installation and customisable options make this a great app.

To start off, let me give some context as to why I'm writing this review. I sell a product that is inherently a single-quanity item. I asked if they could disable the ability for my sellers to have more than 1 quantity. They said that would cost TWO HUNDRED FIFTY DOLLARS just to disable it. Second of all, this app is just really unstable. It barely works at times and the translations are absolutely terrible. Sometimes my sellers passwords just don't work sometimes and they're forced to reset their accounts for no reason. This app is expensive as hell but it barely delivers on its promises. It's not that I don't want to recommend this app, it's that I can't recommend this app. It's very poorly produced considering the massive pricetag.

We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or images uploaded. On top of that, I can not get an answer if inventory levels will link together.

So far I am very pleased! not only with the product which is very professional but also the excellent service! Top notch true 5 stars guys!

Thank you so much Multi Vendor Marketplace theme. I love your app and team support. Thanks

Really pleased with the Support given by Team. They sorted a minor request for me very quickly.. and I can get on with what I need to do. :-)

I sometimes cannot understand how this app works when there are flaws, and I understand there are limitations on Shopify to have certain functions on Webkul, but to make your users to pay for your flaws , is not acceptable. So what happened is apparently Shopify doesn't allow Product Tags to be synced on from Shopify to Webkul. The issue is Webkul doesn't have a function to allow vendors to bulk tag and tagging product by product is a huge pain especially when we run a marketplace, we are talking about a vendor could have more than 100 products. So Webkul's response was that Shopify limits this function and doesn't allow Product Tag to be synced to Webkul (while everything else can be synced). As users, sometimes we accept the fact and understand the challenge, I therefore asked for a Bulk Tag function (which is just like bulk enable function) on Webkul, just so that we can do the bulk tags ourselves after we have done it on Shopify. To my surprise, Webkul's response is that I will have to pay 450USD for this function. Clearly, this is already inconvenient for us. Imagine running a marketplace, your product tags changes done on Shopify when you can bulk tag, and it can't be synced over to Webkul, and when a vendor overrides a change on Webkul themselves, it will override my product tag changes. How "kul" is that? If users have to pay for every improvement to be made, I can't see why do we engage as loyal users.

It's a great app, support has been prompt and very helpful. It also has a great user interface. Very convenient to manage your vendors and sellers with. I fully recommend it.

The staff at Webkul has been great. My entire platform depends on this app working and integrating. So far any issues have been resolved quickly and efficiently. Definitely a top star app to use when considering a marketplace business.

Awesome so far ..exceptional and ridiculously prompt service . Well done guys :)

The App looks really great, though sellers haven't started using the app on my platform yet but Neha Sharma and the entire support team have been pretty awesome, supportive, knowledgeable and quick during this period of customisation. Keep up the great job guys! Michael

23 March 2018 I would like to give a very special thanks to Neha and her team for the excellent support that they have provided me over the past 5 months. I have been building an online marketplace for vendors to upload and sell there products through. After trying several different app from Shopify I kept coming back to Webkal for the apps and support. Shopify has STRIPE as a payment system as part of the marketplace software but it will not work for marketplaces that require multiple vendors like my site. Stripe support could not help me and referred me to Shopify support. Shopify support could not help me [again] and passed me back to Webkal support. [Neha]. Neha was onto it straight away and advised me that I have to download a purpose build Stripe App that will do the task. I did this but I have no idea od coding for the setup so Neha took over and completed the lot for me including the testing as Buyer and Vendor. Thanks Neha. November 2017 After working out a few issues I have the Multi Vendor Marketplace up and running to the standard that I was expecting. After getting use to how the system works and operates I am very happy with the App. After talking to Neha, she made it clear to me how the use of third party apps work and integrate for freight etc. When the business goes to market next month and all goes well than it will get a 5 star rating.