Reviews for Multi Vendor Marketplace

Good customer service. I was able to rebuild my store with their help. The only and best marketplace app on shopify

Still building my store and working my way around it, can't wait to be an expert, but until then the support team does an excellent job answering my many questions and requests. Fast and clear!

Very good support from Webkul happy and satisfied. Team is polite and issue oriented good response of queries with in time.

I have been using this app for approx 8 months and highly recommend it. I think the customer service is excellent - I had a real issue a few weeks ago and they sorted it out extremely quickly and even offered a work around to fix the problem in the short term.

Really like the app, but the seller-buyer chat feature isn't launched yet despite it being advertised as a feature and it was one of the main features we purchased the app.

I left a one star review on this app after failing to get any support from the developer and being of the opinion that it caused my store to crash. I then received emails from the developer asking me to contact them and saying they wanted to investigate. They denied it crashed my store. So I reinstalled and spent 8 hours setting up vendors again. While doing so I ren into many issues and sent emails to support. I have waited all day and again no response. The biggest problem is the app is sending out endless emails to vendors and customers. Most of the emails make no sense for our business model and I can't see how to stop them. Not surprisingly the app charges for sending emails. It is also full of random weirdness like if an order goes to there vendors for €50 including postage where each vendor gets say €20/€20/€10 then if postage is €10 it also splits that income between the vendors in the ratio 2/2/1. There is no logic to that - when is postage ever a fraction of the product cost? There are also problems with it failing to import products from Shopify, issues with images (they also seem to charge for storing images) and many more issues. For €45 a month this is a poor app with no support.

I found it very complicated and customer service was not helpful. I un-installed over wasting almost two weeks.

This app is fantastic. The seller portal they provide is impressive to all my sellers and their customer service are very accommodating! I could not ask for a better app to build my site around!

I have been using the app for about a month now and to this day I have very good customer service and I am very satisfied with it. Also offer many options that are relatively cheap compared to when you have something developed yourself. As soon as there are options that you want but that are not available in the normal '' feature apps '' you can always have this developed by their team. That's how we do it now and they like to think along with you. if you don't get anywhere you can easily request support in the app. Highly recommended.

The Plug in seems to be very mighty but not flexible regarding the implementation into themes. I am searching for liquid snippets to integrate seller infos seemlessly in my own seller page templates. I can use only 4 seller page templates and they aren't very appealing and they don't fit in my theme at all. To be honest I expected more control over the design. Because Shops look very differently these days. Hopefully we will find a way to integrate everything to our needs. Maybe everything is customizable but then you urgently need to update your documentation for theme developers.

We wanted to like this app, but the amount of glitches and support tickets I had to submit was beyond ridiculous. I created a folder in our emails just because there were issues all over this app. YOU NEED TO KNOW CODING TO GET THE FULL FUNCTIONALITY!!!! If they tell you otherwise it is a full-fledged LIE. At one point they kept giving me conflicting info. At first to change the color and formatting with simple clicks they said I needed to upgrade my account so I did. Then I find out that even with the upgrade I couldn’t customize it to my brand’s logo. I needed a theme html to do it. WTF is that in BASIC TERMS….AGAIN I DO NOT KNOW CODING. There should be a button I click that changes it. Simple. They send me screen shots of functions I didn’t even have even with the highest upgrade. I will say they ended up fixing the theme issue, but when I found a problem (the words were not visible because the lettering was black and so was the background), they warned me that they will fix it this time, but going forward it is a PAID service so I couldn’t ask them to change it unless I paid. I also noticed that when they changed the theme. The header disappeared unless you zoomed in just right. So I would have to tell my sellers zoom in just right to see all the options?? It should just be there. Expect to pay more than the membership. There are loads of other apps you have to add to even make this remotely functional. I paid $90 a month for an app that NEVER WORKED The postal options are limited. The sellers cannot post the amount for shipping. Also, to do so you need to upgrade (which I did) and add a UPS app. What if the seller uses USPS or Fed-Ex? No option for that. The other services for mail are outside the US so they are useless. Also, since the support team is outside the US the response will be a weird times. It took me 3 months to get it somewhat functional and close to how I want it but I found more glitches today so I am totally done with this app. I deleted it after so many months dealing with support and customizing it. It is just not worth it. It is so not worth it that we CHANGED OUR BUSINESS MODEL. So disappointed that this app gets someone’s hopes up only for it to be too difficult to use. In short this app is not user friendly, everything you need requires the highest upgrade and paid services get it how you want it, it takes too long to customize.

Edited *previous issue was addressed* Overall this has been a stressful experience to setup, lots of little bugs to chase - maybe this is to be expected. Eventually we solved most of those major issues with Pooja from Webkul. Following remain: Stripe Connect setup did not work after multiple attempts, We eventually gave up and used Stripe direct without the automated payment feature to sellers. After apps etc, it was more about $200+ a month than the price listed, all the apps inside are needed for basic functions like shipping. They don't seem to integrate well with many things - such as recurring billing features (a must have in ecommerce) and their internal SHIPSTATION app basically gives away free shipping (returns ALL options even .50 cent letter options for a 10lb package. We disabled Shipstation - Webkul says they will have this fixed in a month..) And are using only the manual marketplace shipping.

I was able to get a marketplace up and going in 2 weeks. It took a lot of back and forth with customer service to figure out exactly how everything works and what extra features I needed to get basic functionality. All of my questions from customer service have been answered, but be aware of a delay in response due to the time zone difference. The backend does require some training for vendors as not everything is self-explanatory but it's all pretty straightforward. I recommend this app.

This app lacks several features that are really important for a successful marketplace to have. We tried requesting for adding the feature that we need but for just one feature we were asked to pay over $500 to develop it. Unfortunately, we will have to find another route.

I tried this app and it is really perfect. Their support is awesome . I really recomnd to use it .

This app is brilliant and exactly what I was looking for! It has allowed me to create my own marketplace store using the Amazon model of multiple partner sellers, and has lots of fantastic features which really make it ideal for building a multi vendor marketplace platform. I think it's well priced and provides excellent value for money, and I would definitely recommend it to others.

sto usando questa app per una piattaforma multivendor di abbigliamento mi trovo molto bene e l assistenza è puntuale e precisa.

Hello, My name is Ignacio and I am from Chile. With some friends we start a web page where we sell Giftcards of small business of Chile (we dont charge them for this) and our goal is to help them. The thing is, in Chile like every other country we are in a lockdown, so many business are not working but they still need to pay rent and salaries, so selling giftcards they can get the money now, and the customers can use the giftcard later. The thing is, we need your platform to grow and help more business, especially "Multi Vendor Market Place", but we dont have the money to pay it because we are doing this for free. Can you give us a license until the end of the year please? We will be very thankful! Our shopify account if ccardchile, you can find us in www.ccard.cl the email of our platform is ccardcl@gmail.com Thanks Again!

I find this app really helpful for a marketplace business concept. The support team is great and very competent. If I'm not mistaken they are based in India so expect some delays to your quastions and emails. I'm still getting familiar with this app, but so far I'm satisied.

I had an issue with getting access to my tickets and has the team attend to me instantly with detailed solutions. Thank you so much for the great assistance team :)

I really reccomend this app. It have a lot of features and is pretty customizable. It have some speed bug in loading the seller page but is normal because of the backend...we can't ask more. The customer service is amazing and always replies and solve your problems! (expecially Ayush...he's the man! :) ).

I used this to upgrade my shopify store to a market place, I am a novice I have no idea about coding, the tech support for this app was great, I have got it to work as I want, I highly recommend this app & the support behind it. Thank you to all but especially to Pooja Ishpuniyani @Webkul Software Pvt. Ltd.

I used this app for my e-commerce business. It meets majority of our needs and present some really good additional in-use apps.

We had a few issues setting up but support was responsive in terms of fixing any bugs. I recommend having a copy of your theme before making major changed with the app. Doing this helps support greatly in terms of pointing out where any issues arise. But the app is great, it really is sth my vendors have enjoyed using and I recommend it 100%

I like the app and all the add ons you can get for it. I think the ones who write the bad reviews never have had a actual quote on what a Marketplace with all those function actually cost. You will easily end up paying 100K. With only basic functions. With API connectors for all the shop systems will cost you at least 20K again in dev. And then the 200-500€ if you activate all the apps does not seem so bad, does it? Of course it is not the easiest app to use. But still for what it is I like it!