Reviews for Multi Vendor Marketplace

Good Dog People™

2020-07-05

Singapore

the app is unstable and support is extremely poor. we've been encountering intermittent errors with their product import function and SMTP configuration. but all the support team do is to give you very generic, vague answers which do not address the root cause. they put you on a subscription without a real support team and try to stall as much time as they can until you give up trying. i'd recommend you guys look elsewhere and not waste your time with these people.

Very fast and helpful support. This app has a ton of features and the support team has been quick to answer questions and help with customization.

We uploaded this app, but have major issues with the multivendor shipping. We've reached out to them for over 1 month now, and they are very slow to respond and still have not given us any solutions. Our business is suffering from this and we have not had any help or support. There is no one you can speak to, and they take forever to respond back ----- Part 2: Webkul will only allow you to book a live chat for 20 mins. Once you reach the 20 mins time, they will tell you straight that you already reached the time allocated to you and you need to book another slot. Also, the booking confirmation is late. Webkul needs to improve its support to its customers. Please stop advertising that you provide 24/7 support. That's not true. We have raised more than a dozen support tickets so far because we are facing a lot of issues and limitations with the app.

Very good app and great service by the team. Thanks for your efforts to help resolve my queries. Thanks again.

Great app. It works really well. Great assistance - the support is brilliant and super helpful. Its a bit crude but I am sure it will get better with time.

Very good and quick customer service, constantly available to help us and to find solutions to our problems.

Definitely the best Multi Vendor plugin available on Shopify. The best feature about Webkul is their customer service. They respond back to you within hours and always really helpful. They answer all questions and provide really good examples. Recommend 100%.

It has a very good service by mail. Multi Vendor Marketplace solved all my problems and had a very good attitude to do everything I needed!! :)

App overall is very good. Definitely a little expensive, especially with a bunch of add-ons, but very worth it. The best part, however, is the customer service. The Wekbul team is beyond helpful and will get back to you in less than 24-hours (even on weekends). They have been incredibly patient with me and beyond helpful. If you are worried about being able to not configure something, don't worry and just contact the team. Can't stress how great the customer service has been.

I used this app for business purposes and works well. The support team is great and doing everything to make sure that everything works!

WOW! This app is really comprehensive! Im really impressed that they thought of everything! I researched nearly all of the available marketplace apps and can say this is the most value for money! Special shoutout of thanks to Mansi who went above and beyond to get me what I need even when im at the lowest tier of the package. Im pretty excited and I look forward to working closely more with them as I grow my marketplace! Thank you Webkul!

Multivendor marketplace by Webkul is a solution to all my needs. It helps to save me tones of money and time. Very professional and attentive support team. If I have any questions, fixes etc, they always help me. Thanks to them I will launch my project so soon. Thank you Webkul!

Prepare for zero customer service. Prepare for zero customer service. Prepare for zero customer service.

Brilliant service, I have multiple questions sometimes each day as it is quiet a complicated application and they always answer back the same day. Very happy

Great apps backed by an awesome support team! I have been working with webkul for over a year for different stores and never faced any issues. The add on features apps are updated frequently basis user feedback.

This app is very misleading, I feel like I was scammed out of $45. It looks 'okay' at first glance but it falls short of being a real multi-vendor marketplace solution for several reasons. Also, the English translations are TERRIBLE and I spent 2 full days just rewriting the entire store and creating help articles for my vendors (becuase the ones that Webkul have are horrible). But again, thats not even why this app is a bust.. let me explain. Premium Pricing, But Not Premium Functionality To get the marketplace to 'work' you'll need to add a bunch of different add-ons (including on Shopify's side). At the end of the day you're going to spending approximately $150-200 monthly between all the different add-ons and fees. At this price, you're better off just looking at different solutions that require upfront investment and are worth your money. Horrible Backend Interface + Bugs Bugs Bugs The backend is littered with bugs. This software needs WORK, it needs a good polish and it needs it now. The interface is not intuitive at all and you'll be hard pressed to get vendors to use it without numerous questions about how to set up things. Something tha should take 1 or 2 clicks takes 5-6 and even then its not obvious how to update/change certain settings. Why 2 Stars Instead of 1 I'm only giving 2 stars because admittedly the support was good. The Webkul team responded within 24 hours to each of my inquiries. But at the end of the day, this platform is not a good solution.

Amazing Application and great support, the team reply and help immediately without any delays, Congrats

Update!! do not use if you want a professional working application! **** It’s dropped a star, now it’s garbage when you pay $45 a month!- why? Emails with an underScore “ _ “ not recognised when verifying which means two lost clients. updated with an “update” after the issue was reported but this is basic! Variants on products deleted/removed on any update = sellers have to re enter. I’ll up date this - a $45 a month app take ALOT of hours to make it work***** I’ve a very live site thinking it was stable and of a quality. It is not. It’s ok but not great. If I had the foresight I have now I would have chosen a different product. What’s good- interface is user friendly, it does do what it is supposed to do. See caveats belo. What’s poor- 1. Full of bugs (most of which have been addressed after tickets raised, however they we simple corrections. QA seems to be lacking) 2. Inbuild css is not always compatible across all devices. 3. The price point is for a premium product. It doesn’t reflect the quality expected for the price paid monthly. 4. Syncing with Shopify does not always seem successful. Missing images, descriptions, uploading images not loading etc. having to contact support to fix with 25 vendors and 350 products and growing. I don’t expect to have to manually check ever one! 5. Unable to add customer fields to invoices.. it still contains fax numbers as a default but no email.. legacy coding perhaps?. Having raised over 25 support tickets over the last few months it seems I spend a lot of time debugging / questioning software which for $45 is steep for the bugs and formatting issues. Hopefully either webkul pick up their game or an alternative developer produces something of better quality.

Amazing APP, communication with the developers is good, they answer all my questions on time. I highly recommend this application.

The app works completely outside shopify, and the pricing structure is very misleading. You'll need to spend hundreds of dollars more per month to get the functionality that you likely need. The english translations are extremely poor. I'm also leaving a 1 star review because many of the 5 star reviews are obviously fake.

Can't thank the developers enough for this app. Without Multivendor Marketplace app, I wouldn't be able to even start my marketplace website. I hope developers continue to build this app and provide us to be able to grow our marketplace website to become similar to Amazon and eBay.

I've been using this app for a while now and I love it. It helped me convert my page into a marketplace and has a lot of featured apps that help me do the job easier. My only advise would be to add instant customer service like a support chat. Problems do get fixed but it might take days instead of just 1 hour because it's all via email and we're on different time zones.

Webkul was really prompt and helpful in responding to my queries. Great team / Great work. Good luck to entire team of WK.

The best multivendor marketplace on shopify. I use webkul multivendor for my 2 websites. The team is always ready to help you. I have a little issue with setting up the booking app and they fixed for me. the app is user friendly and they provide video on youtube on how to set up their apps.

Excellent. I wanted to replicate a Fiverr-like multi-vendor marketplace and it has all the essential features to do that. Only suggestion for improvement would be to double check some of the text as buttons, titles and call to actions are not following high editorial standards. From functionality point of view it is SPOT ON. Excellent.