Reviews for MESA: Workflow Automation

Very helpful customer service

One of the best integration and automation platforms, we use it to connect shopify to whatsapp business api and it does magic. I am technically inclined but not a core techie, the support/tech team we super patient with my constant custom requests for edits and enhancements and made sure that my setup was behaving the way we wanted it to. Special thanks to everyone who helped with the technical setup, Jordin, Daniel and Annette, you were amazingly patient and this should reflect on our automation runs, more is yet to come!!

Took me a bit to get the hang of it, but the customer service is great!

Really helpful. I needed a workflow to be created in emergency and they helped me straight away. So far, very helpful.

A real time saver with incredible support for any issues that may arise

CE Institute LLC

2023-11-07

United States

I feel like MESA has committed FRAUD and THEFT with my account. I just found that MESA was overbilling me BEYOND their $29.95 monthly fee under Shopify's name. I was paying for MESA's $29.99 monthly plan, and I didn't have more than 800 emails sent ALL YEAR via MESA, yet MESA billed me HUNDREDS OF DOLLARS beyond their $29.99 monthly fee under "shopify" on my banking statement. I thought those were merchant fees, but now I know MESA was charging astronomical and probably illegal fees under shopify's name. Additionally, MESA is trying to claim I registered under a different fee schedule less than a year ago, than what MESA has advertised now. I have repeatedly asked MESA to show me the fee schedule I supposedly registered under and MESA will not provide this despite multiple requests for it. I programmed a single email to be sent to select product orders with MESA. We probably had less than 800 emails sent with MESA, and now MESA is trying to claim they sent over 55,000 emails when we barely had 3,000 total orders for the year. MESA can't account for their mathematical impossibility. Emailing back and forth with Annette at MESA doesn't work - she ignores math and keeps changing her terminology between calling the service triggers, automations, counts - this all feels like ONE BIG FRAUD! I have the emails and MESA's false report showing #s that don't exist when compared to the #s that were processed on shopify!

Such helpful service on the chat from Daniel! Helped me automate certain products purchased sending an email to a specific employee who handles that product!

Excellent customer support! My problem was solved quickly, and I now understand how to set my workflow up. Thank you, Daniel.

MESA has saved our business countless hours of auto tagging orders and running specific automations. The customer support offered is first class, special shoutout to Daniel for his help. If you want to automate parts of your business, this is the app for you. Check out their intro pages and suggested automation templates to kickstart the changes.

Love this app. We use it daily. Currently we’re using it to run a reverse auction with prices decreasing automatically. We also use it to tag newly added product so we can create custom collections. As well as the excellent features, the app also come with fantastic support. It can be difficult to set workflows up so it’s great that you can reach out to the Mesa team with any requests you have for help, and they respond within a few hours. I can’t rate this app highly enough.

Fairly simple to create your own workflows! I had one more complex one I wasn't sure how to create, reached out, and they worked through it with me! Very kind and made the whole process so easy! Excellent customer service!

Excellent customer service. Daniel is extremely helpful and quick!

Shannon was very helpful in getting me started with MESA. With her guidance, I was able to create an automation that did exactly what I was hoping to do.

As the founder of We. Society, I recently had an incredibly positive experience with MESA automation. Their templates are straightforward, allowing me to navigate the design process efficiently. But what sets them apart is the level of support they offer. Their team was available to help with any changes or issues that arose throughout the process, ensuring that my final product was exactly what I wanted. However, what impressed me most about MESA Automations was their commitment to going above and beyond. When my ideas extended beyond the available templates, they provided customized tutorials and videos to guide me through the design process. Their willingness to accommodate my unique needs and their ability to meet those needs with their capabilities is a testament to their commitment to their customers. Overall, I highly recommend MESA Automations to anyone seeking a reliable, supportive design partner.

Super easy to set up and Daniel W was so helpful it getting everything exactly how I needed it. Thanks!

MESA is unequivocally a one-stop solution for anyone venturing into the world of online commerce. This ingenious application remarkably transformed my experience from a state of overwhelm to a thrilling journey of setting up my own online store. What MESA brings to the table is a comprehensive suite of tools that simplifies the process, making it not only feasible but also enjoyable for entrepreneurs. It's like having a professional team at your fingertips, ready to tackle any challenges that may arise. The customer service is truly second to none. The team is not just responsive, but proactive, diving straight into my workflow, identifying issues, and rectifying them promptly. This level of involvement is something I’ve yet to come across in other services. In short, MESA is not just an app; it is a game-changer for anyone looking to launch their online store. It is hands down the best!

The level of service provided by the MESA team is beyond incredible. I talked with the team about my requirements and they build a complete customized workflow in one day. They even added in custom code to make sure everything would work properly. Highly recommend

Great app for automations. Great, fast, personable and smart customer service. I recommend it to anyone that has complex products.

The customer service with MESA was fantastic! They helped me build a custom workflow that is going to save me an incredible amount of time. I was able to have a virtual face-to-face meeting with a member of the team to ensure that they had all the details of my flow correct. I highly recommend MESA and their team!

We needed a flow to hold shipping from Amazon FBA orders. The app works very well so far. Very good support.

The assistance we received with Abby was efficient and very helpful. She was knowledgeable and courteous.

Daniel was incredibly helpful with setup, as has been the rest of the team. So glad we're using this!

Cats n Scribbles

2023-06-09

United States

AMAZING customer service. They were able to build/fix an automation I've been thinking of for months now! Their help was not only efficient, professional and went above and beyond to make me feel comfortable to create my own! Highly recommended. Thanks Jordin and Shannon

Easy to use and easy to get (fast, friendly!) help when needed. Helps us take care of repeat tasks in real time, instead of our old way of manually exporting / importing across platforms to get things done.

Daniel was SO helpful in setting up my workflows for me. I wouldn't have known how to set it up otherwise! The interface is very user friendly and I like how there's many apps to connect. Would definitely recommend.