Reviews for Loyalty, Rewards & Referrals

Incredible app and amazing support. This is my first written review on Shopify and I highly recommend S Loyalty. Thanks again!

I am sometimes hesitant to leave reviews for apps that I really like. There’s something to be said for knowing a well-kept secret. But S Loyalty is good enough that I can’t keep it secret. We happily used another loyalty app for about 9 months. But I ultimately needed something with a) more visual and textual customization, b) more and better reward options, and c) a better customer interface. While I’m not a huge fan of popup / overlay windows, S Loyalty gave me all three of those, at a great price. Notifications — An amazing array of options here. Popup windows and reminders abound, and all can be toggled on or off as you see fit. Email notifications are also available on the Silver plan or above, which means you can have email notices go to your customers for only $39/month. That’s far cheaper than any loyalty app I’ve seen. Rewards — This was what originally drew me to S Loyalty. You can do percent off, percent off collection, dollars off with minimum purchase, dollars off specific items, and more. There’s really every possible kind of reward to be had with S Loyalty. Setup — Because S Loyalty is so customizable, there are a lot of decisions to make during setup. It’s only a few extra minutes, but be aware that you’ll have lots of control at your fingertips. I think the sweetest part is that they have a bookmarklet that allows the app to generate the necessary discount codes in Shopify in a single click. I have yet to run across anything that easy. Interface — The basic customer interface on this is awesome. It’s slick, modern, clean, and pretty customizable for look and feel. It is a perfect fit for our site, and looks really pro. While the basic layout is locked down, there’s enough customization here that it looks like it would work on any site, any theme. The organization is really intuitive, and it makes it really easy—and really tempting—for customers to manage and cash in their rewards. Support — I used to be a developer, so when I install an app, I tend to bombard support teams with lots of detailed questions. Anthony and Nancy at S Loyalty handled all this with grace and aplomb. I couldn’t have asked for better help. Our previous loyalty program was wildly successful, so I was a little unsure about how the new setup would affect customers. So far it has been great—within hours, we already have people cashing in their points through the S Loyalty interface. Loyalty programs are not for everyone—after all, you’ll end up giving away a lot of free stuff—but if you’ve been considering whether to install one on your store, you really need to look no further than S Loyalty.

Moonvalleyorganics

2015-12-04

United States

This is a great app moved over from sweet tooth and the gurus at sloyalty helped all the way. Works perfectly my customers really enjoy it. Pricing is better than competitors for a more robust program.

This is exactly what I have been looking for. Customer service is extremely responsive & you can customize your own widget/icon for the rewards tab.

The customer service and super fast response from S Loyalty has been very impressive and made the set up much smoother and very easy. It's a great template to use for rewards and the back end is very simple. The app is a little expensive as we needed to go for the gold version for our needs and we were not able to exclude sale items from the rewards program or customise automated emails, but otherwise very impressed so far and customers responding to the offers.

Excellent support!! Easy to use and i hope it benefits me :))

Absolutely the best, has all the right options, looks and works very professional. And Very reasonable price. Thank you

Great support from the team at S Loyalty. I had query after migrating to a new theme and not only did they reply promptly but they also designed the pop-ups and widgets to match my store service! 10 Star Service!

Barn Owl Primitives

2015-10-16

United States

I tried another loyalty app prior S Loyalty. The differences were significant. S Loyalty crushed them on all fronts. The integration and set up with the Shopify cart was amazingly simple. Their feature set is much more robust and clearly focuses on the consumer experience. It also provides us, the merchant, the ability to beautifully personalize the app. Lastly, their pricing plans is right on point. Bottom line, great app. Easy set up. Fairly priced. Strongly recommend!

A year with this app and now I am saying goodbye. For one customer service has definitely gone down the drain. At the beginning I would ask for a feature and would be told that it would be forwarded to the development team and see if it could be integrated in the future (Which they never do). Now they don't even try and just tell you whatever workaround they can come up with which is the same since the feature is never implemented. One of the latest "workarounds" given was when I decided to offer a coupon for 100% discounts for my customers with X amount of points. I noticed during testing, and a few customers also contacted me about it, that once you redeem the reward it just takes you to a screen with the code to enter during checkout. No link to the product so they can add it to cart or anything, just the code. So I suggested adding a link to the product or maybe some explanation one can add so the customer isn't lost after redeeming on what to do. I was just told that they can go back to the reward redemption page where the link is. Great solution... something simple that can help avoid customer service tickets nope tough luck tell your customers to look for it some other way. The last straw was when I asked if there was a social sharing feature so my customers gain points if they share our page to their followers in their personal social media. A simple sorry we don't have it but may implement in the future would have been good (I have been a year with them so I know no plans to implement it are in the future). . The answer was we don't have it but you can do it manually. Seriously? Do you really think eCommerce entrepreneurs have the time to check their customers shared posts to add manually points? In that case why don't I just run a manual reward program if I have that amount of time in my hands. The whole idea of spending this much money (loyalty programs are NOT cheap) is so I can give an automated reward to my customer while I can keep growing my business. To sum it up S Loyalty doesn't care about your needs or what you think would improve their app. They rather you just keep paying month after month and if you don't like it well there's the door, literally that's how I felt after telling them I was looking for alternatives because I was tired of stupid workarounds (yes I want to be honest I used the word stupid because a workaround is not a solution). After telling them that they just said "We are sorry to see you go. Kindly uninstall our apps from your Shopify Apps page and your S Loyalty account will be cancelled accordingly." I guess they have so many customers losing $40-$70 a month is just chump change. Keep it up S Loyalty great future ahead. /sarcasm

We are a small but hard working company making sewn accessories. Our customers are very loyal and buy repeatedly. This was a great way to reward them for this and thank them for their continued support. This app works great and is very simple, straight-forward, and makes sense once you use it and see it in action. We haven't any negative issues -only positive- and they even created the widget to have our logo on it for free. Much appreciated! I'll give it 5 stars when it adds a few additional features like social media sharing rewards, ability to add a free product as a reward (that doesn't let the customer choose the product color), or other ways to reward customers with points for other achievements. I don't want to manually keep track of any of this- and I doubt any company large enough to offer a rewards program has the time to do so. Cheers for having such a smooth running app! My customers went nuts for it! And our sales boosted instantly when we installed it. I look forward to tempting them with points in the future.

So before I installed this app, I read all the reviews and it felt like they were written by employees because they were all so good. Gave it a shot and don't regret it one bit. The app itself is amazing. It has a very easy to use wizard that gets you set up quickly and you can customize almost everything. Not only can you customize everything, they even have designers on the clock to help to provide assistance for even the smallest customizations. Customer service is easily one of the best out of all the shopify apps. The people are quick and very polite. It's very rare where I feel compelled to write a review when I have something to say postiive. App 10/10 Customer Service 10/10.

We have been using the SLoyalty app for over 6 months now and our experience has been excellent - both with the functionality of the app, and the quality of customer service provided by the S Loyalty team. The app integrates seamlessly with Shopify, which was an important consideration for us. The functionality of the app has become a key part of our ongoing customer loyalty efforts. We have been extremely pleased with the decision to go with SLoyalty.

The app is easy to install and fairly useful. It only can be used after checkout and customers cannot access their detail after. I had some difficulty with the customer service, but the responded quickly after they saw my frustration and helped fix the issues.

I started using the S Loyalty program in late September and it has already shown great success. Just getting word out to our existing customers has been easy. I would definitely recommend to anyone who is looking to increase customer loyalty to use S Loyalty as their program.

S Loyalty App is One of the Best Loyalty point app, very easy and user friendly to setup and has a lot of possibilities. Excellent Customer service support team, came back to us with some proactive suggestion and got them Implemented in no time. Very happy with S loyalty App, We will highly recommend this app for any store

Love this app! So easy to use. So happy I picked S Loyalty! I checked out a couple reward apps but S Loyalty was the hands down winner!!!

So far, great app! Easy, efficient, and cool-looking!

Great loyalty point app with lots of customisation options. It manages to use quite smoothly the wonky coupon system of Shopify, really helps to make things as painless as possible. Importantly, the support is top notch, I've asked for help and tweaks numerous times and the S Loyalty team is always there and very fast. They were also very upfront and honest when I had a couple of problems with some new features of S Loyalty. Very happy with S loyalty all around, we would recommend this app to anyone looking for loyalty points systems in Shopify.

Perfect loyalty program, easily set up. I can see a lot of new clients registering to the program and get welcome points and some of them already converted! Support team is extra. I inadvertently remove the app from my shopify and while I though I've lost all my client points, they were able to reinstall everything as if nothing had happened, in a snap! I highly recommend it.

So far, the best we've tried. Easy to use and integrates well with our site. We recommend!

Fluffntuff

2015-09-09

Belgium

Very satisfied with this app, has a lot of possibilities and is very user friendly. The customer service is also very fast and helpful!

We love S Loyalty! I know that I personally purchase from several sites that you earn points with, and it is a factor in my returning there to shop. For our business it is very costly to run coupons- Frequently it results in a loss when we do. This app lets us reward the customers that return on a regular basis. Not just people looking for a "steal" lol- No loss! We are just at the end of our trial period and have no hesitation to join. Sara and her team personalized the tab so that it would match our logo- Without us asking. Great customer service :)

Been a great app so far and will help to build our customer base even further. The only issue we have is that you can't change the timings of reminders email, which doesn't allow us to send them out when we want to. 14 days isn't long enough for us.

Great app, will help build our customer base nicely. All it's lacking is the ability to change when the emails can be sent out. Has to be 14 days for points reminder, would have preferred to be able to mkae this longer.