Reviews for Loyalty, Rewards & Referrals

Customer service was very helpful, very fast, and very polite. Made fixing any problems much easier!

AMAZING customer service. Highly recommended <3

The app works really well! We knew that our customers would like it but we didn't anticipate how much! We tried the new function of 2x and 3x the points for a promotion period and it was a huge success!

The app itself works great. We haven't had any issues with it so far. When we updated our theme, the app stopped working, so we thought maybe it would need to be reinstalled. Big mistake. Removing the app wiped all of our S Loyalty data, but the fantastic support team at S Loyalty had our rewards program back up and running in no time! Their customer service is really great and we are glad we chose S Loyalty for our rewards and referral program. UPDATE: One downside of the S Loyalty app that you should be aware of is that customers can only redeem their points and apply the coupon to one item in the cart. This means that if your customer redeems a $20 coupon, and they don't have anything greater than $20 in the cart, then they won't actually get $20 off their purchase--even if their total is greater than $20.

Really great tool! Recommended

Love this app! We tried another one and found that it just wasn't as smooth as this app. Since then, we and our customers have loved using this app, enough to continue during our migration from bigcommerce to shopify. Anthony made our data transfer very seamless and quick. Really appreciate the constant improvements to make it even better, especially the mobile theme. Keep up the good work! Thank you Anthony!

I LOVE, LOVE, LOVE this loyalty app! I tried almost all of them and kept coming back to this one! It's a must have for your store!

Set up was easy. Looking forward to this upgraded loyalty program for our clients.

Great app and loyalty scheme and the support is amazing, give them a try and you won't be disappointed.

Bean Shipper

2016-09-12

Malaysia

This app helped us gained many loyal customers and our customers love it! The referral system works fantastic and our referral sales are getting lots of traction with giving lots of point with successful referral. Not to mention the good service too. Keep it up!

Very very good program and interface, easy to use and very effective

excellent app so far...lets see how it works out, I'm very optimistic about this one among the others, it will most likely come down to the price in the end.

I just started using it, setup was really easy, it took me a while to figure out where to edit everything but now I got it all under control and it's great. My store is really new so I don't have customers yet, hopefully I will get more customers with the rewards program :) Also, the Starter plan is an amazing opportunity, being able to use the app for free is a great offer for a small business, we have enough expenses as it is.... And for me the functionality is sufficient for now, so I really appreciate S Loyalty's support.

Under The Nile

2016-08-23

United States

Great app. Excellent way to boost customer loyalty. Stellar customer service and support! The only issue we've had is when we switched Shopify themes, the widget disappeared. I contacted the support team in the afternoon, and they had it fixed by the time I got into the office the next day! They even jazzed it up and made a branded widget for us. Thanks S Loyalty!

So excited to offer our customers FREE TREASURE! Thanks S Loyalty...Argh!

I can't wait to really dig in and reap the benefits for my yarnz2GO online store! Looks easy enough~

Easy to use, great support, and fair pricing! Haven't seen a need to consider anything else - perfect from the get-go! :) Highly recommended solution.

Wyecliffe

2016-07-28

United Kingdom

Seriously good App, it has raised sales, increased client loyalty and the support is superb whenever its rarely used. Many thanks from us all at wyecliffe.com

Disappointing. I have another store and S loyalty comes with a refer a friend program. New installs apparently do not. I will be looking elsewhere for another loyalty program.

Fantastic, clear and easy to use! the support team are also very helpful. Would highly recommend!

Final and Last Update: First off I am leaving SLoyalty for a multitude of reasons. The biggest reason is sloyalty although cheap is NOT an option if you have a POS. People will double dip and SLoyalty instead of fixing it chose to tell me ohwell or goodbye in so many words. I am sorry but this should TELL people online AND point of sale collaboration points. Then they wont disable the instore AND online together, just wont. Here is there final response "I have discussed your situation with the team. While we are grateful for your support in the past two years, please understand that our app is primarily designed for online store use cases and as much as we would like to make our loyalty program works for your business, we cannot support the requested features in the near future. We are sorry that we haven't been able to do our job good enough to keep you as a happy customer but we will be willing to offer you our free service for the next 60 days so that you will have enough time to look for another loyalty program that would work for your business. We can help to export the point balances of your customers so that you can transfer the loyalty points to the new loyalty program and make the transition as painless for you as possible. Please let us know once you have decided which loyalty program app you will switch to and we can work on the next steps." Update: The problem youre going to have is when you have an instore loyalty system and this for online. This system gives them points for in store purchases and then when they shop online they can use those points if they forget their account. There is no fix for this. It needs to be fixed asap as customers are double dipping Ok so here it is, almost 3 months since my last review. I still have this issue and it appears its not going to be fixed. The issue is people that shop in my store get a "hybrid" account they can use online where they get points in store with our rewards and for some reason SLOYALTY cannot seem to disinguish the rewards from online then in store. People are getting 4% in my store with my loyalty system in store and then go back and shop online and use their points Update: I had to take one star away because I had asked them if there was anyway to make it so it DIDNT give people points to use online when purchasing in store. Their answer was no we dont have that feature and we arent implementing it. So basically someone can buy something in my store, then go home and use the same email and register or forget password then they have points they can use online. So basically double dipping my points in my store (appcard) then using s loyalty online. Would be nice if s loyalty expanded into the pos but if thats anything like their situation with the misguided points answer its a no. Ok well I had some issues and some hiccups with this app and company for a little bit. I used them for well over a year and had 0 complaints besides they were a little slow in responding. They fixed me right up after I left them for loyalis (horrible app) thinking it was going to be better over there. It wasnt This is probably the most robust (little more than sweettooth) and easy to use app.

So far it's been awesome using S-Loyalty. Support team is great, informative, and the program is easy to set up. It's great that the mobile and web apps are both fully customizable. We appreciate the relationship we have built and hope to continue growing with S-Loyalty!

So far so good, customers are creating accounts to sign up. Super easy to install and set up. Fast and friendly support response. I'm happy.

A great way to reward my customers for every dollar spent.

Very new to the program, awesome support! Spoke directly via Skype and now have a very good understanding of the program, a bunch more to learn, happy the support is there. Thus far, very good!