Reviews for Loox ‑ Product Reviews App

The customer support team is great and super fast! Aya fixed my problem in minutes! Highly recommend

Great app. Highly functional!

Jemuel was a great help, he solved my problem in minutes. I do not recommend Elison however, because we chatted back and forth 20 times and my problem was not solved but she seemed nice.

I LOVE IT

La mejor app para colectar reseñas, el soporte es maravilloso, me atendieron con un problema que tenia al recuperar unas reseñas y me ayudaron enseguida

That’s a great app quite easy and intuitive.

excelente

very easy and simple

muy completa, al parecer!

Great App, Thankyou for your support

Excelente app para impulsionar as vendas.

Not bad

Pillow Strap

2024-08-20

United States

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

beste!

very easy and quick to use

PERFECT AND HELPFUL

Très bonne application!

Top

great

excelente app

Thanks to Liz - who was helpful and professional. Highly recommended.

brilliant

Y'all have been so helpful to our business!

geniale app einfacher gehts nicht

It’s very legit