Loop Returns & Exchanges
Manage returns, exchanges, return labels, store credit & more!
169 Ratings
Media
About this app
Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 4,000 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
Categories
Features
Tracking
Return Options
Notifications
Return Management
Key Benefits
- Exchange for anything: Loop's exchange portal drives more retained revenue, more repeat purchases, more positive reviews – and fewer refunds.
- Automate your return policy: Take back your time: our branded returns portal handles return requests with the automation you define.
- Simplify return shipping: Connect your Shopify Store seamlessly to the physical world. Return products to warehouses, vendors, donation centers, and repair centers.
Pricing Plans
Starter
$59/month
- Manual Return Approval
- One Destination
- One Return Policy
- Variant Exchange
- Store Credit
- Gift Returns
- Store Credit Fees
- Refund Fees
- EasyPost
Essential
$200/month
- Automatic Return Approval
- One Destination
- One Return Policy
- Variant Exchange
- Gift Returns
- Dynamic Fees
- Cross-Border Shipping
- EasyPost
Advanced
$415/month
- Unlimited Destinations
- Unlimited Return Policies
- Shop Now
- Bonus Credit
- Stripe Integration
- Add-on: Instant Exchange
- Add-on: Custom Rules
App Insights
Monthly Reviews
Stores by category
Stores by product count
Distribution of store sizes using this app
Brands Using This App
Veynd
Apparel & Accessories
COMRAD
Health & Beauty
Walkie Chalk
Toys & Games
Samii Ryan
Apparel & Accessories
STATE Bags
Luggage & Bags
SexyModest Boutique
Apparel & Accessories
Recent Reviews
Reviews
2024-09-10
United States
First, let's talk experience: - Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process. - Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void. Next, let's talk product: - Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges. - Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible. - The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!) - Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side). Pricing: - We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant. - Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling. - Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
2024-07-16
United States
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
2024-06-11
United States
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
2024-05-02
United States
Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!
2024-04-04
United States
I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!
2024-04-02
United States
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
