Reviews for LiveChat: Live Chat App

LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.

Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!

Fantastic customer service. Professional and friendly.

Very helpful and got us set up wit a trial extension as were are switching to LiveChat from Gorgias

We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you

App is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!

Seamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!

TurkstraLumberLtd

2024-12-19

Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.

Awesome App with powerful features. Worth the price! Shout out to Dawid who gave me the answers I needed !

The app is great!!! I can literally close sales on the go and handle Instagram and other channels all from ONE PLACE! It’s super reliable, easy to use, and really helps boost my conversions!

We have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.

Great app that just works. We were mainly looking for a chat application that didn’t require a customer to give us their contact information before starting a conversation. (We felt this limited interactions) We saw a 25% increase in our sales with the automations/campaigns within live chat.

As the director and founder of X NIHILO, I've experienced firsthand the transformative power of LiveChat for our customer service operations. Integrating LiveChat into our e-commerce website has been one of the best decisions we’ve made, and I want to share the key benefits that can encourage other businesses to adopt this tool. 1. Enhanced Customer Engagement: LiveChat has allowed us to engage with our customers in real-time. The instant communication has made it easy for us to address inquiries, provide support, and guide users through their shopping journey. This immediacy fosters trust and enhances customer satisfaction. 2. Improved Conversion Rates: With LiveChat, we’ve seen a noticeable increase in our conversion rates. By answering questions on the spot and assisting customers who may be hesitating, we’ve effectively turned potential drop-offs into successful sales. 3. Valuable Insights: The analytics provided by LiveChat have been invaluable. We can track customer interactions, identify common queries, and understand user behavior on our site. This data helps us refine our offerings and improve the overall shopping experience. 4. User-Friendly Interface: Setting up LiveChat was a breeze! The intuitive interface makes it easy for our team to navigate and manage conversations, ensuring that we can focus on providing excellent service without getting bogged down by complicated software. 5. Flexible and Customizable: LiveChat allows for a high level of customization. We’ve tailored the chat experience to match our brand, and the ability to set automated greetings and responses has streamlined our service, allowing us to be available even outside of business hours. 6. Exceptional Customer Support: The support team behind LiveChat has been incredibly responsive and helpful. Whenever we’ve had questions or needed assistance, they’ve been there to guide us, making us feel valued as a customer. In conclusion, I wholeheartedly recommend LiveChat to any e-commerce business looking to elevate their customer service experience. The benefits we've gained have been substantial, and I believe other businesses will find the same value. Don’t hesitate—give LiveChat a try and watch your customer interactions transform!

Wir nutzen LiveChat bereits schon sehr lang (seit 2021). Wir sind sehr zufrieden mit allen Aspekten inklusive Konfiguration und Problemhandling. Es treten sehr selten (vielleicht einmal im Jahr) Probleme auf. Falls doch, wird uns sehr schnell und effektiv geholfen. Zuletzt konnte uns Michał sehr schnell die Erreichbarkeit unseres Accounts wieder herstellen.

KORA Organics

2024-08-14

United States

Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.

ENDER LEGARD

2024-07-10

United Kingdom

Our 'go-to' chat app since 2017. LiveChat does everything we need it to do (and them some) Sleek, easy to use interface with lots of features. A bit pricey (especially for some of the AI add-ons), but you get what you pay for. And when needed, the support is instant and super efficient.

Works out of the box. You can start chatting with customers on your website instantly.

It was all good until i want to cancel which i couldn't find how to cancel the subscription after 30 mins...

great

Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!

very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!

App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify. Pros: The change has been worth it for integrations with salesforce and shopify. The customer service has been phenomenal. Customization for messages when there is a sale, a new product, or an event announcement is great. Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one. Cons: I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system. I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss). It is more than we need because we don't use the customer service (ticket) end of the system.