Reviews for Live & Shoppable Videos: Ch.io

We've been very pleased with Channelize - it's actually been a great experience. We've done 3 Live Events so far and had excellent sales and customer response. The support from Channelize has been excellent - when I ask a question I get a quick response. It's quite easy to use and set up each show. Would definitely recommend this app if you are looking at doing Live Shopping.

The app is truly fantastic and works wonders with the Shopify integration. But what is even more stellar, is the customer support. Can't recommend this enough.

This app has helped us drive more educational and engagement with our customers

"So far, my experience has been good . The team at Channalize is very helpful, and with each live workshop, we're getting better. We have done two workshops so far and saw a 19% increase in sales from one live event to the other. Fingers crossed we can continue this trajectory and grow our live selling using the Channalize platform."

Very user friendly app, we did several Live show so far and they all went smoothly. Very easy to use and responsive support

App is great, seamless integration and hosting facility. Cool interface as well!

They kept charging us for the app after numerous emails to cancel the service. I was not able to uninstall the app from our Shopify store and they refused to refund the many months they continued to charge our account even knowing we were unable to get the app off our store. At the very least, they should have stopped charging us until we figured out how to remove the app. They continue to tell me to let them in our shopify store to remove the app themselves but make no mention of the many months they continued to charge us unjustifiably. This should not be allowed. I WANT OUR MONEY RETURNED, PLEASE! I don't like writing these kind of reviews but they could have easily done the right thing and returned the many months they charged us with us knowing.

Shop Rongrong

2023-08-08

United States

This app works seamlessly! I enjoyed this app so far. I installed it 4 weeks ago and have been hosting multiple shows. My customers loved them! Highly recommend this app. Very friendly customer service as well!

I have been using the app for over thirty days and there are great features that can help a live stream promote the product and stream is stable during livestream, so with that I do highly recommend this app if you are looking for something stable in connectivity and features, that alone Channelize app is worth the subscription cost; nobody wants a slow stream feed. Which is important, when going live for a stable Non-buffering stream. One of the cool features is highlighting a product while you are talking about it that encourages to buy now and the pin feature at the top of the chat, they have new dashboard thats really nice. Encourage to use the test shows, logging in with private key, and have more than one person helping backend admin dashboard, i.e, changing the highlighted product while hosts sells it, resending any host links in chat, resorting the listing products live, etc. over time you get better at it. Do ask for 1x1 demo it is worth every minute and that helps. Their support team is very helpful and accommodating.

I have been conducting live sales on Instagram for two years. I have long been thinking about moving off that platform in favor of my own. Channelize has allowed me to do that. If you want the lowest-possible latency live stream - no lag! - go with Channelize. Packed with great features and integrations, it has so much going for it and seems to be the best of its kind on shopify. Angshuman and his team, including Praveen, have been incredibly responsive to my needs and queries. Development for custom features was offered at fair rates, small fixes and implementations were enacted quickly, and emails are always responded to point by point. Customer service un matched. I am so excited to be on this platform and my customers are already raving about the live show. It's a much better experience than I've had on any other live platform. I look forward to ironing our kinks in my custom app that was developed for me, and I'm confident that Channelize is the future of my business.

The support is top-tier! We have had so many successful shopping shows thanks to Channelize.io. Thank you for always being our biggest supporters!

Channelize is an amazing app. Easy to use with great features. Tech support is fast and helpful. Pricing is one of the best available for the value they offer. I HIGHLY recommend Channelize!

We love how easy this program is to use. Very easy for the customer to navigate the sale and adds item directly into their cart for easy check out and very easy for us to fill the orders.

Nested Bean

2023-06-06

United States

Great customer support + user experience support! Angshuman was very helpful in terms of setting up our account and hosting our first show.

We love our experience with Channelize.io! The shopping experience on the admin side is easy to navigate and utilize. Our customers love how easy it is to shop on desktop and mobile during the live shopping event, and that you can rewatch after the event is over! We had some admin dashboard views that were showing our products incorrectly but their support team corrected the error quickly.

Amazing app with amazing service and an always avaialble support. if you are interested in creating liveshopping experiences, channelize would be a great way to start with your shopify store. 10/10 happy! Thank you

Streaming quality limit of 720p looked really bad and made our products look fuzzy and muddy. After upgrading to the $99 standard version, we we're not happy to see a channelize watermark on our live shows.

Luxiface

2023-03-10

Singapore

My store conversion rate increased from 2.02% to 3.1% after I started shopping shows using Channelize.io app. Customers can add products to the cart during the live show or while watching the recording helps increase sales. I highly recommend this app. Beautiful UI is another plus point. Customer service is very prompt and they even consider new feature development based on customer recommendation.

The app works well, it's quite simple to use, at a very competitive cost compared to the others. Some things could be improved, like the product management during the event, but the customer support is excellent: they've heard our feedback and request, providing solutions to some little issues: they are always available. In the end, we recommend this app!

Definitely a 5-star app. Live video shopping through Channelize is easy and interactive. The tool does its job and the agent app works seamlessly. We are running our third show next week. Also, the support team is excellent.

Lots of promises were made but I found this to be very limited, no landscape mode, and the live stream video content is locked behind a complicated pay-wall (there is no simple method to download your own content). I found we are better off using an existing platform like Facebook or Instagram or using an RTMP service and skip this app altogether. The concept of the app is great but the execution leaves a lot to be desired.

Harlem Candle Company

2022-12-09

United States

This app has been a game changer with our online audience. We've been using it to promote our holiday products, gift sets and bundles. It's been a great way to connect with our customers and to answer their questions in real time. Prior to using the Live Shopping feature I was using IG stories to connect with our audience which didn't translate to sales that could be measured. I love the capabilities of this app and I have recommended it to all of my friends who sell their products online.

So far, so good. I have just added this app and hope to use it more. The UI is simple and intuitive. Recommend it for live shopping. The team have been extremely responsive and upfront in getting me going.

The Support is Awesome, When Your in Trouble, Don't Hesitate to Reach Them on Official Website. They Would Friendly Guide You

J'ai utilisé cette application pour présenter en live nos collections de vêtements. L'app est très bien faite et facile d'utilisation, le support technique est très réactif et nous a accompagné tout au long de la mise en place. Je recommande !