Reviews for LimeSpot Personalizer

Fancii & Co.

2018-11-05

Canada

Very fast support via the chat. Michelle helped us resolve some issue with manual sync of products collection. Very easy learning curve to get the app working for cross-sell/upsell. Easy to hide unwanted products from promotion. Gives us the flexibility to upsell items per category. Michelle showed us how to modify the BUY button appearance and mouse hover actions. Super easy to edit this in the custom code styling screen. Also we can add custom JavaScripts to modify the actions for the carousel slider. Michelle is one of the best customer support reps ever! She really goes the extra mile to help us. Awesome!

Loved the response. Needed a small help and the team was super fast in resolving my issue. Thanks for your support Michelle.

Michelle's customer support has been fantastic. I look forward to leveraging the app's features when I launch my store.

The service given by Michael when we asked about formatting the Personalizer boxes was excellent. He also gave us links to guides to help us in the future with configuring other aspects of the app. Our Silk products website is a little unusual in that we have a trade and retail section with two different price bands for the same product with the trade price only visible after login with a trade account, and we hope Personalizer will boost the retail side of our business, since it can't yet be applied to both. Its a great start!

We are using LimeSpot apps for a couple of years now and we recommend them to all online shops owners. They have great support, easy to use API and great impact on our revenue. We, at Libelula Vesela online shop - www.libelula-vesela.ro - are grateful to LimeSpot team for their continuous effort to improve their apps for our, all, benefit.

The best app and the best customer support ever, they answer in minutes, this app is very useful for a making extra sales!

Small shop owners, check the values the app gives you. After 3 months of use i noticed the data within the app was inaccurate. In the same page, it gave me 3 different values as to how much traffic the app was supposedly driving, for the same time period. After comparing that data to the data shopify analytics provides and asking the customer who made the specific purchase the app was claiming they'd driven, i arrived to the conclusion that i'm being overcharged. I attempted to contact the developers via chat regarding the differences in data within their own app, but did not receive a reply for several hours and ended up uninstalling to avoid another months' charge. Was then contacted by the developers, but by then i'd already installed another app. tl;dr: i made one sale, they did not drive it, and still charged me for use of the app against their policy.

These guys have automatically charged US$ 10 without informing our prior intimation. We do not recommend usage of this app at all. You cannot keep a track as to when the Free Charge or US$ 0.01 charge per month goes to US$ 10 per month. The app also makes the site perform slower and is difficult to manage and operate. A Big No to this app, one should never use this with their shopify store.

The app is charging my card $10 every month. I've been using the app for a while, when I first started I didn't get charged, I think it said that try for free. Now the app is charging me $10 for every month, that was unacceptable. The app is not worth the price. I've to uninstall. For you guys trying to open a store, this app is not worth it, you will spend extra bucks for your store expenses, you guys better cut down some cost and this app is one of the reasons. Don't use this app.

Amazing app! Customer service is quick and effective. I recommand this app.

I would advise anyone who used this app to look closely at the revenue the app claims to help drive to your shop. The app claimed to have driven a revenue that is more than the total revenue for my shop in an attempt to charge me for it. I have written in and received no reply about it. Edited to add: finally, after more than a month of being ignored, they suddenly contacted me (after I left this review) and gave me a refund and said that there was a glitch during the period I was using the app. They also said since I had removed the app, they could not get back to me to give me an explanation but I thought I contacted them through email and they should have my email address and email history? And they also contacted me through my email address to give me a refund. Weird explanation. I upgrade this 1-star review to 2-star since I received a refund although honestly, anyone can see that I would never get a response if I had never left this 1-star review.

I love this help. Customer service is great.Really Impressed. I recommend this app for all the stores.

FIVE STARS. VERY NICE. AND SERVICE I WANT TO GIVE SIX STARS. CAUSE THEY SERVING ON YOU IS VERY ATTENTIVE.

Thanks to the support team at Limespot. They have been very responsive and helpful in getting the app working on my new theme. I am using the AI Recommendations by Limespot and it has worked perfectly for the up-sells and cross-sells for my site. I wouldn't run my site without it.

Mini Dreamers

2018-10-25

United States

Awesome app and amazing support!! Very good for our store as we have seen sales increase since we started using it!!

La aplicación es muy útil y excelente equipo de soporte al cliente dejaron las secciones como realmente yo necesito.

I used this app to help my store generate more sales, and I really like how the staff members helped me set everything up the way I wanted it to be set up.

support qui m'a aidé rapidement et efficacement, une app que je viens d'installer mais qui promet de bonnes choses, à voir sur la durée !

Great app. Easy and friendly setting. Amazingly fast support. Highly recommended to anyone. A must have app.

Great app with great support

Again a huge thank you to all the limespot team and especially Michelle. Thank you for their benevolent presence and very reactive even at late hours. Limespot an application and support at the top. I highly recommend

Just endless problems and no interest at all from the staff to solve it (just generic repeating of standard instructions you can find in the help files, even if it doesn't address your complaint/issues) 1) related items didn't work..at all, despite being the simplest thing that apps like these can do. Didn't show items from the same collections, nor with the same tags. Had to manually go to each and every single product and assign items..which takes ages and defeats the purpose of this app (let alone an AI smart app like this) 2) not responsive, shows ugly scroll bars and no arrow navigation (saw this on other people's sites as well, not just mine) 3) AFAIK, no simple quick way to add or remove a section on all pages (all has to be done manually per page) 4) shows products you've set to unavailable in your store anyways... 5) loads slow 6) sometimes doesn't show the item's images, until after you browse through the carousel 7) leaves theme code behind after uninstalling (and emptying cache) May work for you, but for me this was a disaster, despite looking promising.

TSEShop

2018-10-19

United States

Super helpful support team! Just starting out but looks great on all pages as well as the cart. Excluding products was easy as well.

Limespot has been tantamount in increasing personalized recommendations to our customers. The app has given a great amount of data for us. The customization of the app itself is really robust given that they allow you to use custom code. On top of that, the customer service has been great! Definitely worth trying. A high-quality app that other apps cannot compare to.

Awesome apps and awesome customer support. Michael is the who tiredlessly help my store to fix. Thanks a lot Limespot team.