Reviews for Klaviyo: Email Marketing & SMS

Amazing for small business owners. Very easy to understand, setup emails and pop-ups for your website. Creating emails is also very easy and doesn't require any design skills.

Finally, a Shopify app that just works. Only just started using this, but I'm already enjoying it and look forward to see the results.

Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.

The best email app for ecommerce and Shopify users by far. Wish it was cheaper, but you pay for the quality.

The first time I signed up I was endlessly harassed by a sales rep. He even went as far as calling our store locations and harassing my staff. So I left. On the recommendation of rise.ai I gave it another try. I had to signup and pay to get any support. When I learned the program doesn't function correctly I asked for a refund. Got a robotic response from the chat agent. You need to pay hundreds of dollars to get any real support.

Connected to Shopify, Klaviyo is BY FAR the best emailing tool to use. It's complete, full of great functionalities, and their technical support is just AWESOME - very reactive, professional, they always have a solution for you. I can't recommend enough Klaviyo , really - Thanks for this fantastic software and team

I am still inside the free version but I really love this app compared to other email marketing tools like mailchimp for example. The technical approach and possebilities are just on another level so is the support. There is always a friendly person answering in fast fashion as soon as I need some help. They helped me a lot along the way so far. Will most propably upgrade when its time...!!!! Go for the app when in doubt!!

This is a VERY powerful app! Along with that power comes layers of complication that have a learning curve. Despite that, I was able to figure out how to use the app for the basic features I needed for my business. I have around 20K subs on my podcast, and was launching a discussion forum using Facebook Groups. I was able to capture email addresses using Group Collector which integrates with Klaviyo and Shopify. It too a bit of digging in the support chat, but I was able to figure it all out on my own, which is pretty amazing considering how illiterate I am when it comes to software. It all worked and I have profited enough to pay for Klaviyo many times over!

This app is filled with great features and the customer support is incredible no matter who you are. Highly recommended.

I had them for over one (1) year... I wrote many emails on Klaviyo, never had an issue. Then I wrote a campaign email about my 12yo daughter getting Covid on December 18th and our experience with it. The next thing you know, the account is disabled. When I asked why they said I violated their terms. When asked what terms... they said they could not go into specifics. The great part is that my daughter finally tested negative yesterday, December 28. The not-so-great part is that Klaviyo keeps avoiding why our account was disabled. The last message in part stated: "We reserve the right to not inform you of the reason we are terminating your account.". I have to make assumptions at this point since they will not tell me what caused it. What assumption would you make? Now I am off to use a Klaviyo competitor. I have asked Klaviyo to send me all the contacts I collected in their system throughout my time with them since I cannot even log in to download my segmented contacts. I still have not gotten a response... Would I recommend this system to my friends or Generation X people who like to talk about everything? Not at this time. I don't know if they canceled me because I talked about my Daughter getting covid, or if it was something else (and they won't even tell you so that you can correct the issue), So no, I cannot recommend it at this time. Quick Update: Klaviyo allowed me to download my contacts.

I don't write a review that fast. In the last two years I've tried different ESP's.. and boy.. I wish I knew Klaviyo sooner. It would have safed me a lot of money and the experience/data you see it 10x when you compare it to other ESP's like Sendcloud, activecampaign, mailblue etc. Klaviyo is my go to, forever. The fact that they offer free 300 people is already amazing, because with these 300 people I could already pay for the subscription. So if you're in doubt, stop it. I've tried a lot and this is just the best. Haven't got the chance to speak to the support so I can't give advice on that. But the fact that I don't know is already a good sign ;)

Klaviyo is by far the best ESP you can use for ecommerce. It is incredibly intuitive, allows you to see all of your customers data, and has the most opportunity for segmentation that I've seen to date.

Klaviyo is a GAME CHANGER. I switched from Mailchimp mostly because of the ease of install and incredibly value you can get from the turnkey integrations that help you leverage customer and prospective customer data from other apps like Octane AI and Okendo in particular. Converted and not once looked back.

I use Klaviyo to manage my customer connections and it's been easy to use, has simple suggestions for quality marketing, and free + paid options. Very satisfied so far.

Klaviyo is the go-to solution for email and SMS marketing for Shopify stores. I love it so much. It has a reliable and seamless Shopify integration and has been an integral part of our growing online business. I couldn't do without it.

Simple to use, great content, and very efficient and convenient with my Shopify store! The only thing I wish they would add is an "undo" button while building templates. Other than that, it's great!

So far so good! Klaviyo has been super easy to learn and create flows. I love how much you can get done in just this one app! I just launched my first campaign and it was very painless!The only thing I wish is that we could get customer support on the free plan because I have questions on the paid plans with no one to ask them to. Overall, if you're new to marketing and creating flows, this is the app for you. Klaviyo lays it all out for your success.

I gave the app 4 stars because today is my first day using this. It does take me a little bit of time to figure it out but its not that hard that ypu cant get it. I just sent out my first campaign so crossing fingers this works. I love how easily it integrated to my shopify store. I mostly love that its free for those of us that are starting out

I use this app for email marketing and email acquisition. It's great once you know how to use it. They only thing I had an issue with was actually learning how to use it and understanding the tools, which is a lot!! Nice to have a tutorial.

This app is by far the best email app there is. It for sure is a bit clunky because of how extensive their functionalities are, but their pre-set email flows are a god send. Also, you get to use a lot of the app for free until your email list starts to pick up traction.

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If you're using Shopify them you must use Klaviyo to communicate with your customers. I've been sending mail since I had to lick and stamp and nothing makes us more money via marking than Klaviyo. And maybe the best part: their flows create an additional 40% more email revenue without having to do anything! That's basically passive income! Pure gold.

So far I am loving this app! Easy to setup and use with awesome support and step by step instructions. I can't wait to see how this app impacts my bottom-line.

So far, so good! I just started using it and sent my first Campaign! It was easy and intuitive. Really enjoying it so far!