Reviews for Klaviyo: Email Marketing & SMS

Using Klaviyo has made promoting my products a breeze. We're glad to hear this! Thanks so much for the 5 stars.

Amazing customer service from Matthew T, guided me step by step and was very clear. 10/10! Thank you for the 5 stars! We'll pass your praise along to Matthew!

Support always helpful and app is simple and easy to use. Highly Recommend. Thanks so much for shouting out our support team! We appreciate the review!

Incredible campaign building and management: I feel in control of the data and presentation of my brand while also getting great feedback and insights towards how to improve my marketing. Great value Thank you so much for your positive feedback - we are so happy you're getting value out of the platform, and we will always work to make sure that is the case!

Great app & customer service. Thank you Maura! We'll tell Maura you say thanks! Thanks for the review!

We’ve been using Klaviyo for our business, GatorStrike Pickleball, and it has been an absolute game-changer! As the creators of premium pickleball paddles, we needed a platform that could help us connect with our growing community and showcase our products effectively. Klaviyo’s robust email marketing and automation tools have exceeded all expectations. From seamless email campaigns to personalized customer journeys, Klaviyo has made it incredibly easy to engage our customers and drive traffic to our website, https://www.GatorStrike.com The analytics and segmentation features allow us to tailor our messages, ensuring we reach the right audience every time. We’ve seen a significant boost in customer engagement and sales since integrating Klaviyo into our marketing strategy. If you’re looking for a reliable, data-driven marketing platform to grow your brand, Klaviyo is the way to go! Thank you, Klaviyo, for helping GatorStrike Pickleball stay ahead in the game! Thank YOU for choosing us! So glad we can help you grow. We appreciate the review!

So far so good I have no complaints with using Klayvio. That's the goal! Thanks for your 5-star review!

Good and easy to use Glad to hear this! Thanks for the review!

great service! We're so glad you're happy with our service! Thanks for the review!

Crazy how you have to pay to get in touch with the support. For some reasons my flows dont work and there's no way to get in touch with the support. Really bad, would not recommend Thank you for sharing your feedback, and we're sorry to hear about your experience! We currently offer email and live chat support to customers on all paid plans. Customers on free plans have access to a 60-day trial of email support, along with a variety of other resources including the Help Center, Academy, Klaviyo Community, and interactive live trainings.

Aus meiner Sicht sehr sehr gut!

I am new to this, but Klaviyo is intuitive to navigate and looks fabulous! So happy to hear you're loving it so far - if you need any help while you're getting familiar with the platform, please don't hesitate to reach out to our Support Team at https://www.klaviyo.com/support :)

Thank you for the 5 stars!

un'ottima app, fa il suo lavoro :) Grazie mille! :)

We've been using Klaviyo for years and are very pleased with their service! Thank you for your positive review - we love to hear this!

Thank you for the 5 stars!

Easy to use! :) That's the goal - thank you so much for the review!

It is easy to use and I love the templates So happy to hear you're loving Klaviyo!

The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue. Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone serious about growing their e-commerce business. Thank you so much for the 5-star review!

Thank you for your review! If there's anything we can do better, or if you need some help with the platform, don't hesitate to reach out to our support team at https://www.klaviyo.com/support.

ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied! Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)

Shocking customer service from the douchebags at Klaviyo. Been with them for 3 years now. Generally all ok. However we've recently reduced the number of contacts/profiles in our email list quite significantly (by around 50,000). We expected this to have a significant effect on our monthly bills, but it seems Klaviyo is still taking out the same monthly amount as they were prior to the reduction in profiles. I've spoken to them via live chat and email today, and was told that Klaviyo does not automatically adjust its billing down if the amount of profiles is reduced. Convenient. They were capable of automatically increasing our bills when our profile list was growing. But apparently they don't do this when the profile lists decrease. Even so I thought that once I'd pointed out that we did reduce our list size last month, and therefore this month's bill should be significantly smaller (by about $550), they would agree to refund me the difference, but they basically told me to check my terms and conditions and get lost. They wont refund me the difference. I am pretty dumbstruck by this. This seems very underhanded to me. Even if it's in the T's and C's to not do the right thing here stinks. Obviously they've now lost all of our business. Update 5th January 2025: after a bit of back and forth with Klaviyo's billing team, and getting nowhere, I decided to leave negative reviews in as many places as I could think. Miraculously 2 days after doing this I had an email from their management offering me the refund they should have given me in the first place. Just goes to show the power of reviews I guess! Hello, please keep an eye out for an email from a manager on Klaviyo’s Support Team. We’re committed to finding a solution for you as quickly as possible. Thank you for your patience.

Thank you for the 5 stars!

If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company. When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two. When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you. Stay away as far as you can because after sweet talk, there is no talk. We're sorry to hear that you're having trouble reaching us. A member of our Support leadership team has reached out to you directly to resolve this.