Reviews for Klaviyo: Email Marketing & SMS

good Thanks for the 5 stars! 🌟

By far the worst app I have used so far. I am not sure how anyone can give this more than one star. Too expensive for what you get. Horrible menue/navigation. The setup is overcomplicated for no reason. Even after 2 Klavio experts looked into it, several things are causing problems and are not working properly. Can't just pause my plan to fix the issues. The platform is loading very slowly and getting stuck regularly. It cost us lots of money and we had lots of upset customers. I had this professionally set up for our business. We had several issues with the system not doing what it was supposed to do. The first company looked into it and was able to fix some of the issues. We hired a second Klavio expert who was able to fix a few more, but we were still finding issues where customers get discount emails, follow-up emails, even though they had already completed their purchase. We tried to pause the plan to fix this - not possible. We had to delete most of our accounts, which was a nightmare to do with their inefficient system. That should have put us on a free plan until we would have been able to fix the problems, but no, you have to cancel your plan first. While choosing to cancel our plan only not our account, going through the steps, it deleted our whole account. $6000 in expert costs of setting up this useless platform - gone! We used this nightmare for 2 years. Thank you for your feedback - it's very valuable to hear about your experience, and we'll take it into consideration as we continue to work towards ensuring that every customer has a positive experience with Klaviyo. We apologize for your negative experience, and our Support team will be reaching out to you regarding this situation.

Thanks for the 5-star rating! 🤩

Thanks for the 5 star rating!

This Company has so many training opportunity's!!! They do not leave you hanging!!! Easily works with Shopify. Thank you for the 5-star review!

Excellent email marketing platform for e-commerce! Thanks so much! We appreciate the 5 star review!

Thanks for the 5 stars!!

Das Beste für Email Marketing. 100% Empfehlung Wir freuen uns über die 5-Sterne-Bewertung! Vielen Dank!

Très belle expérience avec cette application. Nous en sommes ravis ! Merci pour votre commentaire 5 étoiles !

Super helpful and swift! Fixed my liquid code error seamlessly! Thank you for the 5 stars! We appreciate it!

We've had great success with Klaviyo - integration with our shops are seamless and the full funnel marketing really amplifies our sales. Thanks so much! We appreciate the 5 star review!

really help me managing my email marketing to my best performance Awesome to hear that we're helping out! Thanks for the 5 stars 🌟

brilliant We appreciate the 5 star review!

Thanks for the 5 stars!!

Thanks a bunch for the 5 star rating!

Thanks for the 5 star rating! 😁

This is the worst app I have ever seen. It is horrible. Nothing works like it's supposed to. Why would anyone ever want to use this app? No native integration at all. This is stupid. Email support is available for users on our free plan for the first 60 days - our Support team would be happy to help unblock any obstacles you're experiencing as you get up and running with Klaviyo.

We initially used the app but removed it after it started sending review emails for past orders without our consent. This time, the reviews widget was unreliable; it would randomly appear or disappear. In fact, nine out of ten times, it was completely missing, even though it was properly installed and customized. When I reached out to support, they asked for a screenshot or video of the problem. How can I take a screenshot of something that isn’t visible? I ended up providing them with a link to our website, which I found surprising they couldn't locate on their own. Ultimately, we chose to go with a different app that better meets our needs. Thank you for sharing your feedback, and we sincerely apologize that our initial response missed the mark. Our Support team has replied on the ticket and is eager to continue collaborating with you to solve your issues with the reviews widget.

the absolute WORST app I have EVER used for ANYTHING. One problem after another, you "fix" something and another issue comes up. Customer service does everything but provide the way to fix it. They all genuinely have no idea what they're doing. Do yourself a favor and look for a different app like Mailchimp or something cause this is the biggest piece of shit app I have ever used. We're sorry to hear you haven't been satisfied with your experience at Klaviyo. A member of our Support leadership will be in touch shortly.

We appreciate the 5 stars! 🤩

Thanks for the 5 star review!!

Thank you for the 5-star review! ⭐

Thank you for the 5-star review! ⭐

The best marketing tool, couldn't be happier No, you're the best!