Reviews for Klaviyo: Email Marketing & SMS

Waste of time. App doesn't install properly. Uses Google image verification which doesn't appear to work properly. Won't allow password reset. Exceptionally frustrating experience.

I messed up during the setup process and emailed Klaviyo for help fixing it. It's been 2 weeks now and they haven't gotten back to me, but they have found the time to spam me every single day. Am I annoyed that they ignored my email? Sure, but on the whole the app works really well, even if customer support is lacking.

Was very easy to configure and get going. It barely took me an hour or two to send the emails in my first campaign.

I had high hopes but am very disappointed. I really hate Mailchimp and I needed something much better. When I first talked to Klaviyo (before I paid $400 fee) they were super nice, friendly and helpful. As soon as I paid my rep (Kaleigh) forgot to send me an invite to a conference call and didn't even schedule me in. I was sitting there like an idiot trying to get a hold of her because my entire schedule that day (a very busy day) revolved around that phone call. Finally she got on the phone and was rude and passive aggressive throughout that entire call and just tried to get rid of me because she double booked other calls. I almost canceled my subscription at that point. They gave me a different rep (Alex) who actually was quite amazing - so helpful, knowledgeable, super friendly, hard to believe both people work for the same company. So I made a mistake of not canceling my subscription. Today I was trying to create my first campaign and already ran into issues. I don't like to use the word ugly but I can't find anything else to describe their email templates. Just hideous. Even mailchimp was better. Very disappointing. I tried talking on their chat support (because even for $400 a month you don't get to talk to them on the phone) and Sammy - the person who was helping me was apparently from team Kaleigh - another passive aggressive jerk. I am going to speak to Omnisend today about switching because I have just had it with these guys. Which is too bad because I think they have a lot of good features (automation, segmentation, etc. etc.) and they have at least one competent product specialist (Alex) but in general UI is not that great and I don't see why I need to pay so much money just to have someone be so rude to me. I can get it for free.

I have just launched my store and have been using this app for email. It has some great automated flows and templates. Customer support is also excellent - they respond promptly and explain how to solve issues well.

Nice app!Easy to use for beginners.With many cool features.Have a free subscription for less 250 customers

Have just created and sent my 1st email campaign using Klaviyo. Straight forward to use and prepare the email. No issues importing my customer list. very happy so far

I have only just got this app, but it is working well so far. Nice and easy. You can create emails with your own logos, colours, text, to represent your business as you wish. I recommend trying it.

I HATE THIS APP. I have lost SO many sales in my opening/launch week as people simple aren't getting the signup/welcome flow series I spent HOURS setting up. Customers are emailing me to tell me they aren't getting their discount code, and I look like an idiot. Emails to support give me 'generic' fixes and I've been going backwards and forwards for 3-4 days with no resolution. Everything support have told me to do, I've done and it still doesn't work. If I don't get this issue sorted by COB Monday your app is being deleted.

The gold standard when it comes to e-commerce marketing. We've used a few different companies before, if you're selling physical goods, Klaviyo is the best hands down.

Extremely easy to use with beautiful layouts. I was a little overwhelmed about sending my first newsletter, but Klaviyo has made it simple.

INCREDIBLE, the things that you can do even with the free plan! Thanks for your job, great team! I'm using it rn

I was hearing about Klaviyo from several successful peers, and at the same time, disenchanted with our declining mailchimp performance. I made the switch and WOW to the deep customization. A lot of great tutorials & the platform is very user friendly.

Fantastic! At first sight it seems complicated but it is extremely easy to learn how to use, and you can do almost anything you want. The online help pages are also exceptionally clear! :)

So far I am really liking the features and ease of use, better than Mailchimp. I recommend it to small business owners.

Has some great features. But when you go to customize and create beautiful email templates. The emails are received as junk/spam. I tested out many templates/themes and it's a hit or miss. Some go to inbox others don't. It drove me crazy trying to figure out a way to make beautiful engaging emails that land in the inbox. Also if using a free subscription you can't get customer support, that's only for paid plans. - Another negative. Moving to Conversio

So far so good. I just install it and set up all emails. It is pretty easy even I am new in email marketing. Great thing is, there are predefined marketing schemes like abandon cart, first time customer, old customer, thank you email .....

Well Im just getting used to the app so far so good Easy to find my way around I will do another review once I've masted this.

First time using klayvio and I am impressed! Very easy to use and user friendly. Didn't know anything about klayvio, but jumped right in and created a campaign with ease.

My very first campaign was cancelled for no reason when I strategically planned the mailing on a specific date and time. So I lost a week on " in review" campaign that was never explained to why it was in review in the first place.

Absolutely the worst pricing structure and cancellation process. It is all laid out for them to make money. Please avoid using this app if you don't want headaches!

Even after disconnecting this app, they still bill me. Their instructions for cancelling my account was really hard.

NOT A GREAT SUPPORT .... AFTER ONE WEEK , WE STILL DO NOT KNOW , THEIR PRICING - WEHAVE REQUESTED SEVERAL TIMES ... VERY ODD NOT TOO PROFESSIONAL , TO SAY THE LEAST AGAIN , WE HEARD GOOD THINGS - BUT UNABLE TO OPEN THE PAGE WITH THE PRICES

Love the flows and analytics. Best email marketing provider. Love Klaviyo. Much better than previous apps like Mail Chimp.