Reviews for K:PreOrder Now+Partial Payment

Onekid

2025-02-26

THIS APP IS NOT WORKING FOR VARIANTE ONLY FOR STYLE. IF YOU HAVE VARIANT SOLD OUT DO NOT USE THIS APP!! I INSTALL IT AND NOW I NEED TO REMOVE IT.

Thank you for the great customer service and for refunding me.

What can I say from install to now soon to be uninstall - problems! Add to cart function does not work - on my site The ap removed add to cart button from my site I now have to re-upload and publish multiple SKU's What I can say is the support team tried to help as much as possible and where incredibly diligent helping for over 4 hours - they just couldn't fix the button issues or get the ap to work correctly. We are sorry to hear about the experience you faced and understand your concerns. Our team has reviewed the situation and provided an explanation, noting that the behavior stemmed from the styles set up in the theme. Should you choose to reinstall our app, we would be happy to investigate further. Please also consider that you have been using our app since October without issue, and this concern only arose a few days ago. We’re here to assist you and ensure everything works as expected. Warm regards, Kaktus Apps Team

Solves lots of problems but isn't as seamless as we'd hoped for our situation.

Super Support von Tom, alles cool. Klappt einwandfrei!

Emily provided the best support, now the app is up and running perfectly.

CANAPES USA

2024-09-16

United States

Very easy to operate and customer service with fast and efficient response

Stf

2024-08-09

Mexico

Facil de instalar y soporte de 10

great customer service

very good design, they help me a lot, thanks for the help

Very quick to help!

Absolutely the best pre-order app. Customer support is ALWAYS there to help out. Set-up was 5 minutes and CS was there to support for human error immediately. Too easy.

Impressive performance and outstanding support. We've thrown some pretty complex requests at them and they handle everything like a pro. Any problems are solved swiftly. Excellent support overall

it works well

great app, a little bit to learn, but after about 20 minutes you will be a pro, this has helped our presale conversion rate highly recommended!!!

This has been my favorite app for over a year now for all of our pre-orders. The team is phenomenal every single time. Everything JUST WORKS. Whenever we had any issues, it is SOLVED. Handled some complex requests like butter. The WHOLE team is phenomenal, but Anne has been taking care of us and couldn't be more grateful to her :)! Do not hestitate. The BEST.

Great app and excellent customer service! They responded and helped me out right away.

r4frv

Great help via chat

E

Helpful support to get me up and running. I will be testing over the next few weeks

good

(Update) After emailing shopify and Dan from the app development team, they found a bug with the billing issue and I was refunded fully few days later. Dan is kind enough to offer me free use of their app going forward, so overall every thing is settled, hence revising my rating for the app. (Previous review) Sudden very high charges. despite getting less than 5 no pre orders. I have orders that sync from shopee, lazada and own online orders together at shopify. But there was a SGD 68 charge, this is ridiculous.

Absolutely terrible app in regards to charges. While I enjoyed the function of the app, they will charge you for sales that you did not make. When I emailed support, no REPLY. I deactivated the app and I am STILL being charged $6.90 a month even though it’s not activated. Shopify is useless as usual. Just make your listing a pre-order listing and don’t mess with these charlatans.

I just reached out regarding two questions I had while working on my Shopify store and was immediately assisted by Anne. She was prompt in responding, clear in communication and immediately assisted me with my requests! Very pleased with the service received today. Thank you Anne!