Reviews for Joy: Rewards & Loyalty Program

Emily was so professional and helpful, thank you for your quick and smooth support! And great app BTW

I just went through so many of the Loyalty apps. Some I could not figure out and others wanted to over charge for integrations. You would get one per tier. This app integrates perfectly with judge.me and klayvio which is perfect for us. It was easy to figure out the adding options for earning and spending. Wow. I am so happy I found this! I am been like wasting so much time on others who made me email back and forth.. with no help. And the customer chat service app is amazing. There is a chat right in the app and the response was quick. Hana helped me and she provided fantastic support. So excited and relieved I can stop wasting time.

I’ve a good experience And The customer service is good; Jasmine support me to help me remove mt braiding

They assisted me very quickly, thank you for the help. let's give this program a chance......................

I have to say this. app is amazing. you can customize it so easily and I have never had better fast service from their chat help who are able to assist me immediately. Thanks Liz

This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.

UZE

2023-02-08

United States

Customer service is great. Liz helped me with some questions and was very helpful. I recommend Avada specifically because the customer service has never failed me

I've change from another loyalty app and for the time being I'm very satisfied with the change. I've an small issue that it's been quickly analyze by the dev team I'm sure that will be quickly solved. The app work smoothly and don't delay the loading time of my store

I had some questions setting up the loyalty programs and Esther was really great at helping me navigate through everything and she was prompt.

Hana did a great job assisting me with questions I had and fixed the issues I needed fixed :) Super great way to reward your frequent customers.

Tive alguns problemas de e a esther me ajudou muito, suporte rápido e bem prático, ótimo para pessoas leigas

Customer support is great and quick. I had a problem with my referral program, but thanks to Aisha, the problem was sent to the tech team.

Jasmine, from their support team is really helpful. She responds and solves the problems quickly. The app itself is really easy to use. You can customize your own style. There're much fewer limitations compared with other similar applications. Totally recommend this app!

This app has great and quick customer service! Hana was very helpful and answered any questions I had right away!

Hakeem helped me with the application, and I am grateful for his assistance. I am looking forward to using this reward program in my store.

Prakash helped me with a technical problem today. it was friendly, reliable, courteous, helpful, direct, solution-oriented. thank you!

Quick response, and staff was super nice and helpful, Hana had served me and was super kind and very fast to get help from, thankyou Joy team.

Thank you Hallyfe and Prakash for helping me tonight. Appreciated Great apps. Easy to use and staff are helpful

Amazing and fast customer support! Jasmine was very helpful and kind. I haven't started to use the app yet but wanted to prevent problems I've had with other loyalty apps. Jasmine showed me how super easy it is to limit earning/redeeming to only customers with a store account. Highly recommend this app!

Maison Threads

2023-02-01

United Kingdom

good app with great customer service!

Hana did a great job. Really professional, and efficient, and helped with troubleshooting and optimizing!

Thank you to Prakash from Joy for sorting out my widget in under 5 minutes. He was very patient and helpful. Much appreciated. Great app too

Amazing, fast support from Esther and Tony - they answered my questions quickly, and were able to help me with the formatting of the pop up. The app is easy to set up and the free plan has lots of great features - we are hoping it will really engage with our customers and not only grow our store, but also our database and social following too. Thank you.

I was able to get great support from an amazing chat rep named Juliana who was able to make a change to the theme that wasn't possible on my end. Within 15 minutes too! Thanks so much!!!!

Great App and excellent customer service! I needed help with my pop ups and I got my issue promptly solved. I am also collecting lots of clients on the rewards program.