Reviews for Guide Shipping Protection

I'd give no stars if I could. This is the WORST app experience I've had by far. The support team is largely uncommunicative. When they do respond, they say they'll have an answer to my question by the end of the day and I don't hear from them again. I've reached out twice and had this happen. At this point I'm deleting the app and going with a different developer.

This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.

Guide shipping protection is ABSOLUTELY amazing! If you have issues with constantly having to replace lost/stolen/damaged orders or follow up with carriers, Guide Shipping Protection will remove all of those obstacles (and headaches) for you! The best part? It costs you NOTHING!

I use this app for my website. It gives me a piece of mind that my customers can purchase extra protection if there order gets lost. I no longer feel a burden to have to send a new package if protection was not purchased. Thank you

The app is working well so far for our store. It has given buyers more confidence when making the purchase. Only issue is that dashboard is not yet fully functional and we are unable to see what claims have been filed and how they are resolved

I love how easy this app is for the customer to use, and the number of headaches that are avoided by their automated service and support.

Really helpful option for my customers to protect their orders! The only thing that could improve is the multiple product tags.

I love the idea of the protection. I had a bit of trouble setting it up because I’m not tech savvy whatsoever. But I will be using it for the first time today. And hope this will ease my customers minds about their packages.

I got this app to help protect my shop from shipping issues and I have been very pleased with it! I highly recommend this app to help secure your store from list mail, stolen mail, and mail fraud.

I really enjoy the comfort this app provides me. I don’t have to worry about losing money when I have a guarantee like Guide Shipping Protection on my packages. Love this app and will continue to use it!

I really enjoy this app. It is super convenient and super easy to use and setup! I will always use this app for my shipping purposes!

I love having this app available for my customers , It's great to have an extra level of protection for their packages , as well as for me as business owner , I will suggest any business using shopify to definetly add Guide SHipping Protection , ESPECIALLY during major holidays

Thus far this app seems like it will help with shipping issues. No problems so far! I can’t wait to see what it’s really about.

Here is a bit of information I wish we had known before installing the GUIDE app. First, the dashboard is "under construction", so you have no access to the app other than to install it. You must reach out to support to make any changes or updates. Secondly, when a customer does purchase GUIDE, they receive no information from GUIDE. We changed the language on our site to direct the customer on how to make a claim, but GUIDE currently offers no customizations and doesn't offer any auto messages. Thirdly, we offer our customers the option for IN-STORE pick up instead of shipping, and our customers are mistakingly or unknowingly buying GUIDE for their in-store pick ups. They are of course wanting a refund for GUIDE after they realize the mistake. We contacted GUIDE about the issue. We hoped to just remove GUIDE from orders that select "in-store pick up". The only solution they offered us to get a refund is GUIDE must have access to all our orders so they can verify we refunded the customer for GUIDE on an in-store pick up. Basically, the app doesn't seem fully developed. I gave GUIDE 2 stars because I do think the app seems to have potential but for now, it's lacking a lot of features we expected to have. Last issue, I have reached out to customer service 2 times asking what happens to potential claims if we decided to uninstall the app...I haven't gotten a response.

The customer service responses have been terribly slow. We agreed to a revenue split, and then Guide never paid us. When we try to ask where our money is we are ignored.

I use this App for protection for my customers. I really recommend this App. Also, very simple to use.

I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app

I really like this app! it gives me and my customers peace of mind when purchasing! it was easy to set up too.

I have used this app for a few months now and I absolutely love it. Every single customer uses it and it provides extra security. I don't have to worry in my customers trust that if something happens to their order then it will be replaced. I have had no issues with this company I love it!

Easy installation. a good way to provide shipping protection. easy to use for customers and process service if they choose. I would highly recommend this app. Customer support is great !

Easy installation. Great way to provide shipping protection. I love how I’m billed at the end of the month for usage. Simple process for the customer to add the service if they choose. Highly recommend this app.

I installed this app to help ease the minds of both me and my customers. So far, it's been an easy app to use and my customers love it! Thank you for a simple and useful app!

I love this app, it gives my customers the satisfaction that their orders will be shipped out safely

I added this app to my store as an insurance for myself and my customers. When I needed some clarification with the app, their customer service was prompt and helpful.

Great product. Allows us to save revenue and saves of time rather than having to file a claim with carriers.