Guide Shipping Protection

Name: Guide Shipping Protection
Rating: 4.6 (107 reviews)
Author: Guide Inc

Add Revenue w/ Guide Shipping Insurance & Instant Resolves

107 Ratings

4.6

Developer

Guide Inc

Media

About this app

Launched: Oct 14, 2020, 12:00:00 AM

Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site

Supports Checkout Extensibility - a smooth experience with our new Checkout App
Premium Insurance - Order Protection from damage, theft, chargeback & more!
Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
Installs/Uninstalls safely - tested and optimized for speed and order conversion

Features

Offers and recommendations

Shipping protection

Priority processing

Warranties

Opt-in experience

Custom branding

Checkout

Cart page

Custom widget

Coverage confirmation

Revenue sharing

Claims management

Custom policies

Email notifications

Claims dashboard

Auto-handling

Claims portal

Coverage type

Stolen packages

Shipping

Dynamic pricing

Lost packages

Damaged packages

Returns and exchanges

Extended warranty

Analytics

Conversion rates

Click-through rates

Customization

Cart upsell

Checkout upsell

App Insights

Brands Using This App

HIDEit Mounts

Home & Garden

68 collections•225 products•17 apps

treats!

Arts & Entertainment

17 collections•19 products•11 apps

FiXT Store

Media

253 collections•894 products•11 apps

GOLDILUXE HAIR

Health & Beauty

15 collections•30 products•10 apps

Vette Lights

Vehicles & Parts

10 collections•158 products•4 apps

Recent Reviews

Reviews

Zarifa USA

2024-04-22

United States

Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not

STIIIZY

2024-04-16

United States

If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

TheHoneyBShop

2023-10-27

United States

In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!

Wild West Boot Store

2023-10-25

United States

A very good and competent package protection service. The onboarding team is incredibly helpful. Toggle options are fully customizable. Their policies and processes are super helpful and after filing a claim and sending over an email to their team, updates are received within 24 hours with actual answers. Speak with their team as soon as possible, they truly have a great system and an incredibly user friendly program!

FiXT Store

2023-08-04

United States

This app has truly transformed the way we handle shipping and customer satisfaction. The seamless integration into our Shopify store was impressive, and the user-friendly interface made it incredibly easy to set up and customize the shipping protection options. What we love most is how Guide Shipping Protection has significantly minimized customer concerns about lost or damaged shipments. The added layer of security and peace of mind for my shoppers is priceless

LaBellePerfumes

2023-07-25

United States

This app is a great alternative to those like route who will overcharge and stick you in boxes. At Route they jumped the price 3x in a few months which turned to heavy drop in conversion and i eventually ended the relationship because they were trying to collect almost a 4% coverage cost. Guide will work with you to find a balance between the cost and your customers experience. There are things that have happened like double charges and in store pick up charges, which you've seen in some reviews here, but they've been attentive and have made strides to better their solution.

View All Reviews (107)