Reviews for Gorgias

I have been super impressed with the capabilities of Gorgias, having the details of the customer order right in the same window saves SO much time.

Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.

App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.

Simply amazing from start to complete setup with astounding customer support. Their integration with Shopify and other apps is very simple to achieve and makes it a whole lot easier gathering all information directly from the app about their orders. This truly redefines the way we provide customer support and have increased our CSAT tremendously where we can instantly respond to most frequent questions using their prebuilt macros and rules.

Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!

Gorgias is a terrific platform for Customer Service. I'm looking forward to the IG DM's integration soon. Gorgias CS Reps are attentive and quick to resolve any integration issues or provide me with any clarifications. The only major problem I had was one the FB Messenger integration didn't work during our Black Friday/Cyber Monday sales.

Baloo Living

2021-02-04

United States

Zoran was super helpful! Quickly answered my questions and even made a video explaining what the issue was. The Gorgias app has been very helpful and has allowed us to serve our customers better. Having it sync with shopify makes answering emails much easier. The customer service we have experienced with Gorgias has been fantastic!

This has made such a difference to our customer service, and the Gorgias team are always on hand to reply to any messages and provide help where needed.

So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent. Poorly designed app and is not functioning.

Japanese Taste

2020-12-25

Japan

Integrations did not work during the call with a Gorgias employee but we were already charged a fee (which was refunded later). We also tried to solve the issue by ourselves but the documentation is not totally clear and we do not have enough resources for an extra task. It is frustrating to sign up to a new platform and run into problems from minute 0. I think the integration should be smoother and also they could offer a free implementation service for all the plans. Also the chat support service was not friendly and they took a lot of time to respond to our concerns.

I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!

LABFRESH

2020-12-23

Netherlands

The functionality is great and helps tremendously in our daily operation. Should something be unclear - their chat function is quick & their support team is amazingly helpful!

The features have been amazing so far, meeting our needs to create a support system well. The customer support team has been excellent, all the agents have been responsive and helpful at all times :)

We switched from Zendesk and very happy with the move. The Gorgias interface is far, far better, very intuitive. It's simple to create rules and macros, update them on the fly, etc. I was a bit weary of the "pay by ticket" setup but it's not that bad in practice, if you only use email. Though if you have busy social media accounts like we do, you will probably not want to use Gorgias for Instagram and Facebook comments. It just gets way too expensive. I think they will have to reconsider this at some point. Collaborating within Gorgias is really great for our small team, game changer compared to Zendesk. Shopify integration is just amazing, you have full access to the Shopify API data from within Gorgias. Tech support tries really hard to help, some of the best around. I have encountered a couple of cases with complex rules where their team got confused and I received different advice. But we got there in the end, they were patient and stuck with it until solved. Over the last few months, I have felt support getting better. I would 100% recommend Gorgias. I can see there is passion in the team and development seems fast and purposeful. There have already been some substantial updates and more coming on the public roadmap.

Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.

Luv Aj

2020-12-04

United States

Zoran Orestijevic was amazing! Helped me resolve an issue in about 5 min and made it very easy for me to understand by sending me a screen-recording!

Support team is great! They respond quickly and they explain the issues comprehensively. They try hard to make it as easy as possible.

Disappointing. The reviews (outside shopify, e.g. reddit and other forums) are true. Their own support is very disjointed and leaves a lot to be desired. Each question took 6 hours+ to get a response on their own chat function. Areas that did not work for us: - Live chat functionality is pretty useless. I tried their beta and their automations leave a lot to be desired and no, you can't put in a proper work around. We were using tidio to run chat bots whereby we offer a new customer promo. There's no suitable workaround for this. If you run one of their 'campaigns' you can't run it outside of business hours. - Their pricing is pretty obtuse. You pay per ticket. I gave it a chance. We liked the feature of sending an auto response to inbound email tickets to acknowledge receipt and give an SLA. Personally I feel reassured when I receive acknowledgement and an SLA on when I can expect to receive a response. If you choose this, all responses are counted as tickets. So in respect to inbound emails, spam or not, everyone counts as a ticket. - The demo I received from Jasper was 25 mins of preamble and 5 mins of visually seeing the platform with no demo of how to use it. Having tried Gorgias, FreshDesk & Chat, Zohodesk and Re:Amaze we've ended up going with Re:Amaze. The functionality is intuitive and they're not trying to run before they can walk.

Was helped By Marija M. She was very fast and super helpful, I had all my answers and correct links needed in a matter of minutes. Very professional and extremely friendly. Thank you

support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!

LYFE Fuel

2020-11-11

United States

We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.

We love Gorgias! Huge improvement over ZENDESK which should really rebrand as HELLDESK. Favorite feature is the social comment management.

Customer Service has been really great. There have been multiple times I've messaged directly into their chat feature and the rep has spent more than required time to help me. Highly recommend this app.