Reviews for Globo Product Options, Variant

Good support Useful features

Globo is ignoring me about the refund they supposedly sent through but actually haven't. Shopify have confirmed to me that they have not processed the refund. This issue has been going on for weeks now and they claim to have refunded it but no refund is showing anywhere and Shopify billing has told me that they have not processed any refund that they can see. So Globo has taken the money for a whole years subscription and promised to refund it and haven't actually done so. I have been talking to Rosie on Globo for many weeks and she claims she has no control over the Globo billing and says she will check with her team, except she hasn't got back to me with anything from the team about this so-called issue. Now they are not replying to me via the chat or email. There have been no updates from the team. Now I'm just being ignored about this and now have my money which is approximately $128 USD. I'm very angry now and they are making it worse by ignoring me completely and not providing me with any indication of what is happening and if they will even give my money back and if so when. They've lied to me several times. So avoid this company at all costs! Worst customer service experience ever! If I could give zero stars I would. REFUND MY PAYMENT LIKE YOU PROMISED YOU WOULD GLOBO! SCAM!

Great product and awesome follow up by the support team. Helen was able to quickly jump in, solve multiple problems, and get us back up and running.

It's Amazing, Helen from globo helped a lot, even done screen recording and provided for the issues.

Globo Product Option est le meilleur pour moi. Le support client est très reactif par l'aide de Helen. Merci d'avoir compris mes soucis avec les solutions rapides.

Helen Was so helpful from customer support! She went above and beyond to help me with setting up the app on my site!

Love the app. Was a lot cheaper than the one I was currently using and offers more things too. Highly recommend.

Exceptional Support and Service! I recently had an issue, and I must say, the support I received was outstanding! Helen, in particular, was the best representative I could have asked for. She was incredibly knowledgeable, patient, and efficient in resolving my problem. From the moment I reached out, Helen made me feel valued and understood. She took the time to listen to my concerns, provided clear and concise instructions, and followed up to ensure everything was working perfectly. Her friendly and professional demeanor made the entire experience seamless and stress-free. It's rare to find such dedicated and competent support in today's digital world. Helen truly went above and beyond, and I couldn't be more satisfied with the service I received. Thanks to her, I'm confident in continuing to use GLOBO PRODUCT OPTIONS and will happily recommend it to others.

Quick support by Helen in the team, really helpful. And great app!

We needed an app to organize lots of different options and in particular apply conditional logic so the customer only sees the options relevant to them. After trying 5 different apps Globo Product Options was the only one that met all our needs. The customer support is also excellent when setting up. Recommended app

Support was quick to respond....a pleasure to deal with.

Helen help me solve the problem.nice

こちらのアプリを導入するにあたってわからないことがありましたが、 迅速かつ丁寧に対応していただき、とても感謝しています。 このアプリの開発者は信頼できると思います。お薦めです！

Tried many apps like this in the past, but this is the best of them. Great and quick customer support when it's needed

Ariya and Helen were swift and super helpful when getting a bug fixed. It didn't take as long and they always make sure to get it done right. We appreciate your effort!

I love this product! It has exceeded my expectations, and the support provided has been absolutely fantastic. I can't believe how helpful and responsive the support team has been. This has been a truly amazing experience, and I highly recommend this product to anyone in need of great support and a high-quality product.

It is a very good application. When I had a problem, Helen in support resolved it immediately. There is a contact form in the app and when I contacted her, I got a reply within 30 minutes. She made some tweaks regarding the problematic UI and gave me a good explanation of the cause of the problem. Thank you Helen.

very good application, it is intuitive and easy to use, it serves many uses in the store, it also has an excellent free plan

VAGAVE

2024-06-26

United Kingdom

One of the most successful programs for product customization. Additionally, the technical support team is very approachable and extremely attentive. Special thanks to Helen from the technical team.

Reply very fast and the app is very easy to use.

Wonderful customer help! 10/10

Man I really had issues with the product options and couldn't solve it at all. I use computers every day and am alright in coding and such. But I could not figure out this problem at all. Then Helen from Globo came around and fixed the issue in a very short amount of time. I am very happy with the support I got.

The app is easy to use and even though we faced many complications, the support team are very helpful and respond quickly most of the time. I recently chatted with Helen from the support team and she was very helpful and responded to my inquiry right away.

チャットでいつも待機していててくれ、今回もコードのバッティングによるサイトの不具合を３０分で修正してくれました！Rosieさんありがとう！！

I can highly recommend this app. Even though it was a free plan, they followed up with me very carefully until I understood the plan. Thank you very much.