Reviews for Gelato: Print on Demand

LOVE IT! Amazing printing company with great customer support. I have been able to grow and scale my business with their help.

Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.

They are using deceptive marketing tactics. I built an entire site around their claim that their totes are delivered in 3 days. After building everything out I placed and order myself and the delivery date was over 2 weeks out because rather than use a US print house (I live in CA) they printed it over sees somewhere. Would not recommend them. They are not transparent and lie.

So far so good. Still early but lots of flexible helpful options and much still to explore. Have placed first order to monitor fulfilment process. Again, so far so good.

Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.

I used this app really good. Enjoy custom Designing all. good printing. fast shipping. Customer's good feedback also.

me gusta que puedo subir mis disenos con gelato y es genial que funcien integradas. tienen pocos colores pero son manejables

I really enjoy Gelato's integration with Shopify. It make it really easy to manage the business with: - automated fulfillments which can be configured to fulfil after x hours and has an option for manual fulfilments - automatically sends updates on order to customers (e.g. shipping info) - the ease of importing and syncing products with shopify One thing I'd recommend they improve is the quality of their mockups. On Gelato, they look alright, but when imported into shopify, they are something not as clear especially when zoomed in.

parfaite, facile et une multitude d'options. La prise en main est intuitive on ne peut pas faire plus simple

Really fast shipping compared with other POD businesses. Efficient customer service also. The major thing that is lacking is product variety. Would love if they could add a larger variety of products to compete with the other major POD companies. For example: beanies, trucker caps, ladies crop t-shirts, stickers etc.

I have been using this app for a month now and I have no complaints, never lets me down and performs as described.

i tried other print on demand companies as well but so far Gelato is the best. The quality of the prints and the materials much more better than the others. Also print on tote bags doesn't disappear after the first wash like i had in the other companies, it is still the same after washing many times. Order process is easy to manage, shipping is fast, the way the packages arrive is great, the customer service is amazingly helpful. i am so happy of working with gelato.

I use this app for my art prints online shop. I'm very happy with it. The quality and printing process is very satisfying. They also have excellent customer support and easy refund policy. Fast delivery and variety of products is superb! If you are an artist and want to sell prints of your artwork, Gelato is your app.

The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!

Nuova su Gelato e anche per prima volta costruendo da sola la mia pagina in Shopify e posso confermare che finora Gelato mi consente di creare e trasportare facilmente il mio prodotto sul mio sito automaticamente e rapidamente. Tutto perfetto!

So for so good. Still learning how it works. It integrates with shopify well Still working out the shipping prices. Using FREE shipping right now.

I love this app, work perfectly , customer service is excellent, product quality is excellent, my customer is happy with her ordered, fast shipping ..what not to like ..keep up the good work Gelato

Ottima, sincronizzazione. Per ora non ho avuto problemi. Facilità d'uso dopo aver visto i video tutorial.

Endless problems with print quality and damaged prints. I used gelato for hundreds of photo, aluminium, and acrylic prints. I'm having to move my services to other providers after endless problems with items arriving damaged in post, and poor print quality. "Museum Quality" prints are often scuffed and scratched. They do not appear to be high quality. Packaging is typically in a corrugated cardboard envelope that bends easily and damages the print. Gelato will offer reprints on damaged items for free, but often these reprints arrive with the same problems. Wooden frames are extremely cheap, wood colour does not match that on the website. "Aluminium Dibond" prints in New Zealand and Australia are not printed on 3mm dibond as advertised, but directly onto 1mm aluminium sheet. Again this often arrives bent. Packaging often has no corner protection. Occasionally the mounting bracket is attached upside down. The app is intuitive and responsive. Customer service is excellent. But these don't help if the end products have such quality control issues.

I am using Gelato for my UK Shopify store (www.myprintsgallery.com) and it is working like a charm. With its model of local production and local shipping, I do not think any of the other POD apps in Shopify are close to be able to follow on production time and shipping time. Of course this gives a "wow"-factor to customers when receiving their orders so fast, as if it were from a shop next door. In addition, the feedback I am receiving on product/print quality so far is brilliant (I am selling posters and canvas). I have had zero returns so far. Customer service is very responsive and willing to help immediately in case of any questions. As with any business dealing with production and sales of physical goods there is always the odd chance something will happen in the supply chain at some point for a customer order. It is great to know customer service will be right there on the spot to support so I in turn can give an answer to my customers quickly which they rightly expect (even if the answer might not always be what they ideally hope for).

By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!

I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious

Finally a product that claims to be "an integration", which is a REAL integration: you don't have to go crazy with the worry of double-checking everything every time you load a product. You just load it up and ... Forget it: it's ready to go. For us it was hilarious to use Gelato: I contacted customer support not to ask them for guidance and support (the knowledge base is complete on this) but every time to get confirmation on things like "Is it REALLY enough to do such simple operations? here? Really really? " Using Gelato makes us feel like children in the land of toys every time.

Working with Gelato as our fulfillment partner has been an absolute pleasure. Their fully hands-off fulfilment has allowed our business to grow smoothly. I'm able to use my time for product development, marketing and planning, rather than fussing over fulfillment every day. Their localised production means we were able to seamlessly expand from Europe to the US without any heavy lifting on our end. The customer service is top notch (I haven't had to wait more than a minute to reach an agent). If you're looking for a print-on-demand partner, I have no hesitations in recommending Gelato. Bill Malin & Mizen malinandmizen.com

Actually I wanted to wait a few weeks before I write a review. But I've had Gelato for a week now and I've probably contacted the chat support 10 times already because I misunderstood or misinterpreted one or the other thing. The Gelato team has ALWAYS been FRIENDLY, FAST and DIRECT in helping me. I never had a wait longer than 5 minutes and my questions or problems were answered/solved in less than 5 minutes.