Reviews for FreshCredit ‑ Store Credit

Although I was unable to ultimately use the app for our site because it interfered with another pricing app we have to use on our site, I have to say that: 1. The Customer Service from this app was amazing in helping us get it installed. 2. The ease of issuing credits to a customer was amazing. It's a simple, straightforward solution to offering credit to your online customers. 3. Even when we realized we couldn't use it, the customer service rep went back in and removed the code they had put in to make it work. I'll definitely remember this app for future websites. Customer Service is A++

Great app and great timely support! Todd and the team has been awesome to work with and this app met our needs exactly.

How long does it take to pull the clients info I have 8 customers and it has been going for 30 mins does fresh Credit automatically make a wallet for every client

Quick to respond! Fixed my issue and the app worked as described. The app then picked up all my customers and I was ready to go. They are working on rolling out some new features. So I am hoping that these new features include the ability to account for the credit that is used through reports. Right now it shows up as discount, if your store has other discounts you would not be able to tell them apart. We will be using this FreshCredit as trade we offer customers for trading in inventory. The ability to search a customer by name would be helpful. I look forward to seeing what their new upgrades are! I have a lot of faith in this app particularly based on their great customer service!

Our contact database needed to be updated, I reached out for support, they replied right away and fixed the issue. Great service and very friendly.

This app does everything I need to! Not to mention their support response is fast and very helpful.

The app has a serious issue which makes using it very difficult and annoying. It refreshes data so quickly that working with the app is almost impossible

Very helpful team and a very useful app. Thanks Fresh Credit for the amazing solution to a common problem. Highly recommended.

FreshCredit Team were super accomodating when fixing the app for our theme. It works perfectly on our store now and is super easy to use!

We have had FreshCredit on our store for 6 months, the team was quick to respond when it wasn't compatible with our theme. Works beautifully for our customers and has made our lives easier! Thanks Fresh Credit Team !

Horrible customer service, the app did not work, I have reached out 4 times in the past two days and have not been responded to

I have this app installed and it works great. I had some issues when I changed my theme and customer support got everything fixed me. The respond quick and were very kind. Thank you.

I like everything about this App. I would love to see the option to generate reports about the credit status of my customers.

We love Fresh Credit! It is so easy to add store credit for returns and customers have no problems finding and applying their store credit when it's time for them to check out! Very simple and easy to use for both sides. Love, love love!

This application is great, simple and effective. The customer service has installed me very quickly and those despite the problem of translation because I am French and my English is bad. I use it for prepaid cards so I can also manage my clients' credits internally

This app really does make it easy for small and start business owners to take care of their customers. Transactions are faster and easier for both the business and customers giving us more time to focus on other things to improve our business rather than the problems that this app has already solved for us :) good job!!

Love the app. Super easy to use and navigate through. Customer service answers really fast and is very helpful

Um. Life changing. Just installed this app--customer support was amazing. Now I can store credit in customer accounts--solution to one real limitation of Shopify.

great app just can't find the setting to change a few things, that would make it a lot easier to use

Big help to be able to issue store credit. Allowing me to keep more dollars in my business. I tried this and a competitor and Todd was willing to help me with some custom coding to get it working on my site. Very helpful. Highly recommended

This app is basic a fancy way to used discount codes. its not cash. i can't use discount codes and fresh credit at the same time.

Oh My Goodness!

2018-11-13

Singapore

I don't mean to leave a review but I couldn't find another way to ask a question. I set up FreshCredit as per the video, walked my customer through the steps as per the video and his credit didn't show up in check out and he got fed up and just ended up paying which was rather embarassing. Could you pls help me figure out/fix what went wrong pls?

Soultanicals

2018-10-08

United States

Annoyed that my customers cannot view their store credits, depending on what device or browser is used. The credit also kicks out any other discount (wholesale or vip). Disappointed!

State of Comics

2018-09-12

United States

I wanted to use this because we do not allow order cancellations and wanted to be able to with store credit. Unfortunately the software does not properly sync customers

Everywear Activewear

2018-09-05

United States

The app is so easy to use as a store owner. A good solution to the issue of how to manage store credit without using gift cards. There is a limitation of one discount/code per order. Because I use a discount code for my wholesale customers, I cannot use this app for my store.