Reviews for FreshCredit ‑ Store Credit

Musc Intime

2021-04-14

France

Very easy to use application, my advisor Cara is very professional and answers all questions. Fantastic. I recommand

We had an issue with the app loading in our custom theme. We hopped on chat and Cara solved the problem instantly. Great app. Great customer service.

Shop Onalee's

2021-03-24

United States

App was really easy to install and solves an important issue for us. Great customer service. Cara was very prompt in answering my questions and helping with install. Thanks!

FreshCredit has been so easy to use! We have implemented it on our wholesale side of our business for all of our retailers. It's an easy few clicks to get a credit out to the stores. Their Customer support is also amazing and friendly. Thank you so much Cara for your attention to detail and for making us feel like you actually care!

Cara's customer service is exactly like what others have to say in the reviews. Very thorough, knowledgeable. All my questions were answered

Cara with support was amazing to deal with, she had me up & running in a few short minutes !!! Love this app and excited to share it with my customers. its easy to install and use - Thank you Cara for taking the time to help!

It does just what you want it to do! I wanted to make some minor styling changes and I needed help importing my customers, and Cara was there in a flash to help me out!

NEED SETUP SUPPORT TO EVERY CUSTOMER PLEASE START CHAT OPTION MAY BE ITS HELP INSTANTLY TO CUSTOMER AND MANY CUSTOMER ARE NEW

Customer Service was Fantastic: Cara was so helpful from start to finish and fixed my problem quick.

Cara did a great job helping us set up the app and walked through the app with us to make it work for our site. Thanks, Cara!

It is an excellent application that perfectly loyalty to my clients. Best of all Customer Service!..

I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.

This app is intuitive and user-friendly. Despite a few hiccups in synchronising customer data when we first started it's coming together really nicely. We have also requested for styling customisation and the team have updated the button styling already. Great work and prompt response!

great tech and app support. Glad I talked to Cara and worked with her on my biz solution. Very knowledgeable.

This app is honestly a game changer! Does exactly what it says and if there are any difficulties Cara is simply amazing at helping you out. She has responded to all my emails and has even gone out of her way to try and help me with clear cut screen records of my site to show me how to fix any issues.

App works well if your recipients follow directions to use it. I had a couple of custom questions and Cara with the customer service team was wonderful in helping with all of my requests.

I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes) 2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.

I have only had the app for a short time but am giving 5 stars for the customer service I received. I worked with Cara and she was quick, helpful, and supportive. She made integrating FreshCredit incredibly easy and made sure everything was good and set up.

Fresh Credit has been vital to the success of my online store. I recently had a technical issue, a rarity for this application, but Cara was able to provide prompt service and got the issue quickly resolved. Thank you ByteStand!

Setup took a bit longer than anticipated as we suffer from the tyranny of time-difference (USA/AU). Once the team was able to get in and iron out a couple on minor wrinkles, I now have a fully functioning store credit system that does what it says on the box and is dead easy to use. I foresee this saving me a ton of time in managing returns and refunds, added with the ability to use it as a promotional reward function. They also seem very open to suggestions on customer usability tweaks and improvements, so... top marks Todd and team!

Customer service responds quickly. Unfortunately not compatible with our theme, but they've offered to see if they can expand compatibility. Very cool!

We started using this app today, and we are already getting the results that we needed by establishing credit lines to our clients that require the additional service. Thank you Cara for helping us getting this amazing app up and running!! Cheers!

I emailed support and received fast assistance and very nice customer service! The resolution took roughly 24 hours.

Application serves the need for allowing clients to provide store credits to their customer. Great Customer Support as well.

系統設計邏輯精良,非常期待使用 但是佈景主題不支援 請求技術人員支援後 七天試用,始終沒有解決 讓人無相信付費後的服務品質 有待加強。 .................................................