Reviews for Free Gift Box:BOGO+Buy X Get Y

Okay, so I had to look for a lot of guides and apps on how to do the process of adding a free product to the cart, and this one is just perfect, excellent and very easy and understandable to use You can simply design everything in a convenient and simple way and guess what??? It's free!!! Definitely recommend to anyone looking for a solution to this issue

I had problems setting up, I asked for help and got quick answers and it worked straight away.

VAPEVO

2023-10-23

France

Free but absolutely no support. Create me dozen of duplicated products when I have to update my offers. This app also added a new condition "ghost_product" to all my collections, so that all my products display in all my collections. That was catastrophyic ! Slow down my website with terrible SEO score, I sent them suggestions of the web speed test, they just ignore my message. I would prefer go for a paid app. At least there is a true support.

This is very useful and bug free app. I would recommend to everyone who are looking to run free offers. Support team giving quick responses. All the best App team!!!

Great customer service

I recently downloaded this app and I had a really lovely experience with the LiveChat. Adrian was really helpful in answering my questions.

their customer service team were freindly and helpful, would reccomend!

Great app

Easy to use, great experience so far! The support is so fast and kind, help me in a second. Everything is working as I wanted

Tried getting support as there is a glitch in there app and so it would only show a tiny part of our product catalogue as an option. Andrian eventually replied on live chat after 5 minutes of waiting. I tried his advice and replied back noting it didnt work and further explained the issue. He then completely ghosted me!! terrible service.

Perfect service! free app, and perfect for use, can just recommend it to everyone, quicka and easy use

Great customer service. Nice little free app. It works well so far and we hope to continue using it.

Great app it does the job. Im using it on one of my stores..and its free! Also they have other usuful apps. Check them out.

Great little app! Something I have been looking for to add to my site. Had a little hiccup at the beginning (pesky check box) and the online support was amazing! Would highly recommend if you're looking for a Free Gift app.

funktioniert einwandfrei macht genau das was es soll würde dieses Programm jedem empfehlen der seine conversion steigern möchte

This app expands the discounts and free items I can have in my store that aren't possible with Shopify alone. Customer support was very helpful answering any questions I had.

Great app and friendly service when needed! Easy to install and have used it for all my shops now. Thank you very much :)

I recommend the app. Great experience with customer support. Liubava was very helpful. Thank you!!!!

This application works great. It is perfect for creating product giveaways. What's more, it's free, better than that?

The technical support is very good and fast, they have helped me to solve my question satisfactorily. Although I haven't used the app yet, the tests carried out give a very good impression.

This app works great. But I need some help and I don't know how to contact the support. I cannot find any option to do it. I want to change the font style to match my store font, but I don't know how to do it. Can you please help me out with this?

Very easy to use. I needed some customization work and it was done straight away. Very happy with the app

LIUBAVA HAS THE BEST CUSTOMER SERVICE AND I TRULY APPRECIATE HIS HELP. LlUBAVA, FIXED CERTAIN THINGS IN THE STORE WHICH AM VERY GLAD THAT EVERYTHING LOOKS GREAT PLUS THE APP IN THE STORE. THANK YOU.

*** SHOPS BEWARE! *** DO NOT USE THIS APP if your store accepts discount codes or has collections! If I could give this app negative stars, I would. I know that's dramatic, but the hell that we've been through with this app justifies the drama. We added this app to our store because we add free gifts at $25 and we were hoping to involve the customers more in the process by giving them choices for their free gifts. I got it all set up and it was working until we had several customers let us know that their discount codes weren't working and that the free gifts weren't there at checkout. We then toggled the button in the settings that says "Allow discounts in checkout with gifts" (it had defaulted to "disable discounts in checkout with gifts.") Okay...I wasn't sure why this was even an option. Of course, I want our customers to be able to use their discount codes. I reached out to support about this, and they warned us that this would create ghost products, but they wouldn't cause any issues. Unfortunately, this added a condition to every single one of our collections that says "product type is not equal to ghost_product," effectively adding every single one of our products to every single one of our collections. This has made our navigation useless, confusing customers, and has likely affected sales in the last few days. Additionally, this app will charge people for their free gift if they do use discount codes at checkout. We've had upset customers and have had to issue refunds. This makes out company look like we're trying to scam people! I reached out to support again and they confirmed that the app was supposed to add all of our products to all of our collections. That's just how the app works due to the ghost products that it has to make. The app was also working correctly when it charged people for their free items if they used a discount code. These aren't even bugs! It's just a poorly built and untested app! "We are just the beginners, so we are constantly developing and improving our application to make it more user friendly. Thank you for your honest feedback. We will be working hard on it to improve our application in the shortest terms." This is unacceptable. The Shopify App store isn't a testing ground for incomplete or malfunctioning apps. People need to be able to use discount codes with your app without it completely messing up our collections and navigation. The whole point of this app is to add FREE gifts to orders, not to charge people erroneously and to erode our customer's trust in our brand. This app should be removed from the store, improved, and TESTED thoroughly before anyone else has these horrible experiences. I definitely wouldn't trust any of the apps that these folks make. I'm sure they're all untested and not to be trusted.

Vitalii is the best! The representative was very responsive and got the app to work as we desired! This is a great value app.